We ate a number of times at Red Lobster during our 15 night Orlando stay I don’t generally review chain restaurants, but this is an exception. Situation, on a lake, at Crossroads is excellent.
Food was very good almost every time and the wait staff were willing, knowledgeable and helpful. It was crab-fest when we were there and my wife worked her way through many pounds of Snow Crab legs during our stay!
We were very impressed by the way the restaurant dealt with our issues on the one occasion we did have a problem with our food. Full marks for accepting that there was a problem, dealing with it and making sure the customer went away happy.
Not all chains handle issues like this well, and their sister restaurant – Longhorn Steakhouse – a mile away could take lessons in customer care from them!
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