Sorry, my English is not very good.
In early February, I took my daughter to live in the hotel for six days. Environment and facilities of the hotel, we are satisfied.
But in the meantime, an unpleasant thing.
The night of Feb. 1, the hotel's shuttle bus did not follow the appointment from Disneyland then back to the hotel.
I and the children at the bus stop until the 22:00 shuttle bus did not appear.
We cold and fatigue, but also very angry.
Finally, we spent $ 20 other bus ride back to the hotel.
When we negotiate this matter and the hotel reception staff when we encountered a very cold service personnel, we are very unfortunate.
Unfortunately, I do not have a clear record under his name, but I remember his face profound.
He treated us very cold, no smile, annoyance and contempt. We feel that to be respected and valued.
At that time, we asked three questions:
First, why did not pick up our shuttle bus?
Second, to this end, we paid the $ 20 fare, this should not be borne by us.
Third, in the future, please ensure that shuttle bus is on time, in accordance with the convention.
For our problems, he did not go to implement and resolve.
He said: "because of traffic jams, there is no way to guarantee on time because I not see happening in the future."
He then said to be behind the guest services, ignored for us.
We have to wait for a period of time, he was still not satisfied with the service given to us.
I said are the facts.
For the entire event, I hope to get a satisfactory answer and explain.
Let's see the hotel treated guests quality service and sincere.
I hope you can understand my English.
- Official Description (provided by the hotel):
- Welcome to the newly renovated Hilton Garden Inn Orlando at SeaWorld where Orlando's most exciting attractions are just around the corner! Conveniently located in the International Drive Resort Area next to SeaWorld and ½ mile from Discovery Cove where you can swim with the dolphins. Walt Disney World, Universal Studios and Islands of Adventure are just five miles away. Complimentary scheduled transportation is provided to all the major attractions. The Hilton Garden Inn is an official On-Site SeaWorld hotel that offers amenities and discounts not found at other hotels. Guests staying with us will receive guaranteed entry to SeaWorld and Aquatica; early entry to SeaWorld on select days; discount at gift shops and restaurants; and the opportunity to reserve the Ultimate Quik-Queue front of the line pass, complimentary (limited quantities daily). A multitude of restaurants, shops and entertainment venues are also within a short ride from our Orlando, Florida hotel on the I-Ride Trolley (the trolley has a stop directly in front of the hotel). Moreover, we offer complimentary transportation to the area's three most famous attractions: Walt Disney World®, Universal Studios and SeaWorld. We are the closest, most affordable hotel near SeaWorld, offering Hilton quality at an affordable price. Be our guest next time you visit Orlando, Florida and discover true hospitality at its best. The Hilton Garden Inn at SeaWorld participates in Hilton HHonors®, the only hotel reward program that offers Points & Miles® and no blackout dates. Whether on the road for personal or business reasons, Hilton Garden Inn offers the reliable amenities and services for guests to sleep deep, stay fit, eat well and work smart while away from home. Everything…right where you need it. ... more less
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- Also Known As:
- Hilton Garden Inn Orlando At Seaworld Hotel Orlando
- Orlando Hilton Garden Inn
- Hilton Orlando