I am a die-hard Hilton guy so when my family and I decided to stay in Orlando for 1 week to go to Universal Studios and SeaWorld, I leaned heavily towards a Hilton property that was a good value and close to both destinations.
Here are the pros for this hotel: great buffet and made to order breakfast, you can't get any closer to SeaWorld but 10 minutes to Universal Studios, close to a lot of good restaurants and shopping.
Here are the cons for this hotel: sub-par service, very loud housekeeping, and although it wasn't a problem for us, this hotel is next door to an institution for teens with mental challenges complete with 10 foot fences to keep 'them' on property.
Perhaps the biggest problem I had with this hotel and why I will never stay there again is this. My wife has a phobia of elevators so we tend to stay on lower floors. We were placed on the 5th floor, asked repeatedly for a lower floor but no rooms were available for the length of our stay. My wife is a trooper so not a really big deal. Here's the knock: location of stairwells. There are 2 at this hotel. To get to the first stairwell, you have to walk through a banquet/meeting room. So if there is an event taking place (and there was one from 7 AM to 9 PM every day of our stay), then you either have to walk through the event and interrupt them to get to the stairwell or you go to the second one. The second one is through the kitchen and staff quarters. Every time we went this route, we were basically interrogated for going through this area to get to the stairwell. So when we went back to the first stairwell, the group that was holding the event complained and the Hotel General Manager mandated that we go back to the second one.
For most people reading this review, this won't really play into the process of perhaps selecting this hotel. I will tell you that for us, this was a deal killer and we won't ever return.
I hope this helps. Thanks.