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“The best Customer service & support” 5 of 5 stars
Review of Hilton Garden Inn Orlando at SeaWorld

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Hilton Garden Inn Orlando at SeaWorld
3.0 of 5 Hotel   |   6850 Westwood Boulevard, Orlando, FL 32821 (Florida Center)   |  
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Ranked #66 of 329 hotels in Orlando
Maracaibo
1 review
“The best Customer service & support”
5 of 5 stars Reviewed January 29, 2013

Special thanks from the Galban-Zavala family to:
- Miss Patricia Levine
- Mr. James Stephens, and
- The great staff of the dining room for breakfast
All them made our visit and stay in Orlando the BEST vacation trip in years.

The Hotel is strategically located near to SeaWorld complexes, access routes to Disney & Universal parks and major Outlets for shopping is immediate.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, February 8, 2013
Hello Jesus_Galban,

Thank you so much for your review! We deeply appreciate the feedback, especially when it’s as great as this. We are pleased that you and your family enjoyed your stay with us. I will be sharing your kind words with regard to Patricia and Stephen to the rest of our staff to make sure that they get the recognition they deserve. We hope to see you again soon. Thanks again and have a great day!
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793 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 28, 2013

Stayed here in 2010 and really enjoyed our stay. Nice clean property inside and out. Very helpful staff. The only complaint i have is with tge area they have set up for shuttle boarding its too close to the front of the hotel causes congestion. Location is awesome easy walk to seaword basically in parking lot of theme park.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, February 1, 2013
Hello Lovesthesmokies4ever,

Thank you so much for writing about your experience at our hotel! We are always happy to hear from our guests. Thank you for recognizing our “clean property” and “very helpful staff.” I will be sharing these comments with our staff to make sure they get the recognition they deserve. We hope to see you again soon!
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Jackson, Mississippi
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2013

This is a great location for Peace in the midst of the Orlando tourist congestion that exists on International Blvd. It is close to the convention center (west concourse). I would only add sliding doors for the back for better wheelchair accessibility and for people lugging luggage on the carts. I wish I had had time to enjoy the outdoor fire pit! But there is always next time...and there will be a next time!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, February 1, 2013
Hello Thoughtful C,

Thank you for sharing your experience on Trip Advisor! I am glad to hear that you found “peace” at our hotel and that you will be returning to enjoy our new outdoor fire pit. When you return, please feel free to reach out to me at Noel.Sipes@hilton.com if I can be of assistance with anything. Have a great day!
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APOPKA
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 24, 2013

While in Orlando I stayed at the Hilton garden inn it was very clean and the service was outstanding , it is very easy to get in and out of I would highly recommend staying here . Easy to get to all the theme parks in the area.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, February 1, 2013
Hello 1971st,

Thank you for choosing to stay at our hotel and we greatly appreciate you highly recommending us! We are glad that you found us to be “very clean” and that our “service was outstanding.” That’s certainly the kind of feedback we like to receive. Thanks again and we hope to see you back soon!
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Augusta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2013

The convenience of an on site restaurant and friendly staff made this trip a pleasure for my daughter and myself. This was my second stay at this particular hotel, and I am bringing my parents back in the spring.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, February 1, 2013
Hello Dagne546,

Thank you for your review! We are happy to hear that you found our restaurant to be a “convenience” for you and your daughter. Also, we are pleased to hear that you found our staff to be “friendly” and that you will be returning in the spring. When you make your reservation, please feel free to reach out to me personally if I can be of any assistance at Noel.Sipes@hilton.com. Thank you again and have a great day!
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UK
Top Contributor
53 reviews 53 reviews
37 hotel reviews
Reviews in 35 cities Reviews in 35 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed January 19, 2013

We have recently returned from another stay at the Hilton Garden Inn SeaWorld (we were last there in June 2012). Travelling with a two year old we booked the 1 bedroom suite so we were very disappointed on arriving to find out that our booked room was not available so our first night was in the standard room. The next morning the Front Desk Manager (Hi Brian) admitted it was the hotel's mistake and he ensured we were moved into our correct room that day, provided Hilton Points as way of an apology and continued to apologise throughout our stay - excellent customer service. As expected the hotel met our requirements perfectly. Loads of space in the suite plus a fridge and microwave. The hotel also has a guest laundry.
The hotel staff are really friendly and it was lovely that the wait staff at breakfast remembered us from our previous visit (Brian you'd have earned extra brownie points if you had acknowledged that we were returning guests). We ate breakfast here most days and twice ate in the evening and had no issues with service or food. We enjoyed the pool area a couple of times and noted that the pool was heated to a lovely temperature and there were plenty of towels available. We took advantage of the hotel's SeaWorld preferred hotel status and got front of line passes for SeaWorld. It is a walkable distance to SeaWorld but in the heat we chose to drive. We did notice on returning a couple of times that there were families entering cars parked in the hotel who had obviously come from SeaWorld and wondered whether some families use the hotel's car park to avoid the car park fees (does the hotel monitor this?).
There is a CVS, a 7-11 and Bonefish Restaurant within walking distance from the hotel. The hotel provides shuttles to the park but we didn't use these. The hotel is within easy driving distance of Universal and Disney. The access to West bound I-4 is literally across the street so you can be in Disney within 10 minutes.

Room Tip: The back of the hotel faces SeaWorld so if you want to watch SeaWorld fireworks (seasonal) then ask...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, January 21, 2013
Hello Gracie99uk,

It was our pleasure to host your return stay to the Orlando / SeaWorld area at our hotel. While the beginning may have been unexpected, I’m glad we were able to correct everything and help improve the remainder of your time here. We appreciate your loyalty and taking the time to share your appreciation for our hotel and our staff. Service is our number one priority and we would be honored to have you as our guest again in the future.
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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed January 18, 2013

If your looking for a quiet yet handy situated hotel this is the 1 , rooms clean,nice breakfast , shuttle to the parks and fresh cookies every night !!!!! And it really is within walking distance of sea world (altho folk will think your crazy walking ) Would defo stay here again

Room Tip: Ask for a hotel facing sea world , you can't see much except buildings but its better than a mai...
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian S, Front Office Manager at Hilton Garden Inn Orlando at SeaWorld, responded to this review, January 21, 2013
Hello David D,

It’s great to hear our hotel was in a convenient location for your travel needs. We take pride in our clean guest rooms, bountiful breakfast, and hospitable staff. Thank you for choosing our hotel, and we are glad to know you “will stay here again”.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Orlando at SeaWorld

Also Known As:
Hilton Garden Inn Orlando At Seaworld Hotel Orlando
Hilton Garden Inn Orlando At Seaworld Hotel
Hilton Garden Inn Orlando
Orlando Hilton Garden Inn
Hilton Orlando
Orlando Hilton
Address: 6850 Westwood Boulevard, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Business Hotel in Orlando
#64 Family Hotel in Orlando
#66 Top resorts Hotel in Orlando
#66 Spa Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Orlando at SeaWorld 3*
Official Description (provided by the hotel):
Welcome to the newly renovated Hilton Garden Inn Orlando at SeaWorld where Orlando's most exciting attractions are just around the corner! Conveniently located in the International Drive Resort Area next to SeaWorld and ½ mile from Discovery Cove where you can swim with the dolphins. Walt Disney World, Universal Studios and Islands of Adventure are just five miles away. Complimentary scheduled transportation is provided to all the major attractions. The Hilton Garden Inn is an official On-Site SeaWorld hotel that offers amenities and discounts not found at other hotels. Guests staying with us will receive guaranteed entry to SeaWorld and Aquatica; early entry to SeaWorld on select days; discount at gift shops and restaurants; and the opportunity to reserve the Ultimate Quik-Queue front of the line pass, complimentary (limited quantities daily). A multitude of restaurants, shops and entertainment venues are also within a short ride from our Orlando, Florida hotel on the I-Ride Trolley (the trolley has a stop directly in front of the hotel). Moreover, we offer complimentary transportation to the area's three most famous attractions: Walt Disney World®, Universal Studios and SeaWorld. We are the closest, most affordable hotel near SeaWorld, offering Hilton quality at an affordable price. Be our guest next time you visit Orlando, Florida and discover true hospitality at its best. The Hilton Garden Inn at SeaWorld participates in Hilton HHonors®, the only hotel reward program that offers Points & Miles® and no blackout dates. Whether on the road for personal or business reasons, Hilton Garden Inn offers the reliable amenities and services for guests to sleep deep, stay fit, eat well and work smart while away from home. Everything…right where you need it. ... more   less 
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