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“Prime location and courteous staff” 4 of 5 stars
Review of Hilton Orlando Lake Buena Vista

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Hilton Orlando Lake Buena Vista
4.0 of 5 Resort   |   1751 Hotel Plaza Boulevard, Orlando, FL 32830   |  
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Ranked #124 of 327 hotels in Orlando
Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Prime location and courteous staff”
4 of 5 stars Reviewed April 29, 2014

After having encountered cockroaches at the home of my FAR-REMOVED extended family, my fiance and I were in need of a CLEAN place to lay our heads. This hotel is amazing!

The staff is extremely friendly and willing to help with most requests. Upon check-in, Cleybi greeted us at the front desk and made sure we were both assured of a clean, hassle-free duration of our stay. As a note to management, Cleybi was phenomenal and should be commended further; as I checked out this past Sunday, I was shocked to see she is still in training... I cannot wait to see what kind of future leader she is with the company.

I digress, the hotel is clean and located right next to Downtown Disney. The rooms were spacious enough and boast decent views. I'm a fan of the breakfast for Hilton Honors Gold members, and the kitchen staff were also very kind. The pool is clean and the grounds make you feel like you are away from the hustle and bustle of Disney.

My three major issues with this hotel are: 1) no microwave to reheat food from local restaurants and 2) the check-out process is very confusing and time-consuming. I had to wait in a 30 minute line just to give my two room keys to the front desk attendent for him to then give me a summary of my charges which I already knew. There needs to be a quicker way to check-out, as I could have just left the room keys in my room and walked out the door since I knew I had no other charges. And lastly, 3) the resort fee ($25 reduced to $12 for HH Gold) ON TOP OF the daily parking fee ($14) is a hidden charge that should be reduced for HHonors members.

Overall, though, a great hotel that I would stay at many times in the future.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
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Pembroke, MA
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 28, 2014

We planned a 5 day family Disney vacation during Easter week and had a blast! The hotel is located directly across from Downtown Disney. They provide a shuttle to the parks every half hour and offer magic hours as well. Check-in was quick and pleasant. The room was spacious for 5 (standard room) and clean. Housekeeping was great and they left extra towels every day. There are multiple restaurants and bars, we had dinner at the Benihana in the hotel and had a great meal with the kids. There is no need to spend the money at a Disney Hotel; you get the Disney benefit at a fraction of the cost. We would definitely return if we were in the area again.

Room Tip: Ask for a high floor facing Downtown Disney
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review, May 5, 2014
Hello Uncle_Buck067, I appreciate you taking the time to write about our great Disney amenities such as the Magic Hours and complimentary Shuttle. Thank you for sharing! I am pleased to read you had such a wonderful time with us.

I hope to welcome you and your family again in the near future!

Best regards,
James Grosso
General Manager
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Managua, Nicaragua
1 review
5 of 5 stars Reviewed April 28, 2014

If you are in the Orlando Area, I recommend staying at the Hilton Orlando Lake Buena Vista. Besides the excellent service it offers and politeness and help from all the staff, it is very convenient if you are going to the Disney Parks. It is walking distance to Downtown Disney an has shuttles to and from Disney Parks. A must stay!!!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review, May 5, 2014
Thank you for your kind words and recommendation Jessica G! We are very proud of our staff, and ensure to live the Hilton way everyday!

See you soon!
James Grosso
General Manager
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surprise, United States
1 review
3 of 5 stars Reviewed April 28, 2014

Orange juice was terrible. The "resort charge" was unreasonable because I never had time to use the facilities. Way over priced! The pool area had a noisy music PA system during the day so I didn't want to sit poolside. Also the Jacuzzi was not working for at least one day of our stay.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drummondville, Canada
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 26, 2014

This Hilton hotel is part of the Disney Hotels in Lake Buena Vista, FL. and not far from Downtown Disney (you can walk there). Comfortable beds, very clean and very courteous staff. The room was big with all the amenities such as fridge, etc. Although the different restaurants (Italian) can be expensive. Careful if you choose wine with dinner, the prices can be excessive for the type. The hotel provides shuttle services to all of Disney Parks and attractions. You can self park your car and I would recommend doing so...not that there's anything wrong with valet parking but you'll save a few bucks and it's actually the same parking. The pool is big and the gardens are lovely. Fairly quiet considering that it's a Disney hotel and thus children are in fair numbers. I will come back to this hotel anytime when visiting Disney in the near future....and it was actually prices less than other Disney Hotels that do not even come close to the luxury and comfort that this Hilton provides

Room Tip: When asking for a room, ask for the highest level, you wont regret it and also a view of Plaza boule...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review, April 29, 2014
Dear guest, thank you for sharing a great description of our hotel, and proximity to Disney. Your feedback is much appreciated. See you next time!

All my best,
James Grosso
General Manager
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Houston, Texas
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 26, 2014

This hotel is right next to downtown Disney (about 1 mile) so an option if you are staying here is walking to downtown Disney from this hotel. Parking is a bit pricey but is expected as so close to downtown Disney. Clean and spacious rooms, has a business center, lots of conference rooms and is quite modern. Overall will recommend if want a hotel close to downtown Disney.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review, April 29, 2014
Hello trini_r, thank you for sharing your comments on our hotel. We are very privileged to be sitting on Disney grounds, and so close to Downtown Disney.

Come see us again!

Best regards,
James Grosso
General Manager
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THousand Oaks, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

In a nut shell, the hotel was across the street from Down Town Disney, shuttle service to and from the airport, busses to all of the parks, get the bed and breakfast package because food was great and my stay was a better price than budget Disney hotel, fridge in room, free waters for our days in the parks, and the list goes on. I would stay there again!!!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review, April 29, 2014
Hi Allan P, thank you for your review. I love to read you had such a great time with us and that you will be back!

We hope to see you soon!
James Grosso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Lake Buena Vista

Address: 1751 Hotel Plaza Boulevard, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Luxury Hotel in Orlando
#51 Business Hotel in Orlando
#97 Romantic Hotel in Orlando
#120 Family Hotel in Orlando
#124 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Lake Buena Vista 4*
Official Description (provided by the hotel):
An Extra Magic Hours hotel, guests of the Hilton enjoy an extra hour early or three extra hours in the evening at select WALT DISNEY WORLD theme parks. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges, including the world famous Benihana's. ... more   less 
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Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando

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