After having encountered cockroaches at the home of my FAR-REMOVED extended family, my fiance and I were in need of a CLEAN place to lay our heads. This hotel is amazing!
The staff is extremely friendly and willing to help with most requests. Upon check-in, Cleybi greeted us at the front desk and made sure we were both assured of a clean, hassle-free duration of our stay. As a note to management, Cleybi was phenomenal and should be commended further; as I checked out this past Sunday, I was shocked to see she is still in training... I cannot wait to see what kind of future leader she is with the company.
I digress, the hotel is clean and located right next to Downtown Disney. The rooms were spacious enough and boast decent views. I'm a fan of the breakfast for Hilton Honors Gold members, and the kitchen staff were also very kind. The pool is clean and the grounds make you feel like you are away from the hustle and bustle of Disney.
My three major issues with this hotel are: 1) no microwave to reheat food from local restaurants and 2) the check-out process is very confusing and time-consuming. I had to wait in a 30 minute line just to give my two room keys to the front desk attendent for him to then give me a summary of my charges which I already knew. There needs to be a quicker way to check-out, as I could have just left the room keys in my room and walked out the door since I knew I had no other charges. And lastly, 3) the resort fee ($25 reduced to $12 for HH Gold) ON TOP OF the daily parking fee ($14) is a hidden charge that should be reduced for HHonors members.
Overall, though, a great hotel that I would stay at many times in the future.
- Official Description (provided by the hotel):
- An Extra Magic Hours hotel, guests of the Hilton enjoy an extra hour early or three extra hours in the evening at select WALT DISNEY WORLD theme parks. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges, including the world famous Benihana's. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando