Room was ready when I checked in, which was great. View of Downtown Disney from the top floor was really nice, but the room had several things wrong with it. Adjustable showerhead that kept falling, bathtub drain that wouldn't stay open (filled up the tub while showering), outlets near the bed wouldn't hold a plug, hair dryer blew a fuse in the bathroom and nothing worked in there again even after resetting and testing multiple times, tall lamp in front of the window blocked views and made it difficult to open/close the blinds, and the overall room was very cramped and small. After dealing with several outlets that wouldn't work in the room, I called the front desk and asked to change rooms which they accommodated immediately. My second room was pretty much the same as the first without the views, but was a bit lighter and had working outlets. However, this one had a light switch that did nothing and a toilet that needed to be flushed 3 or 4 times (everytime...) before it worked properly. At that point, I was happy enough to have working plugs and bathtub that didn't fill up with water everytime I took a shower, so I let it go.
I have stayed at this hotel once in the past and was very pleased with their accommodations and services. This time, not so much. It's a shame that this hotel is in such a great location (right across from Downtown Disney)...they need to take better care of it. The other on-site amenities were good, they just need to update their rooms.
- Official Description (provided by the hotel):
- An Extra Magic Hours hotel, guests of the Hilton enjoy an extra hour early or three extra hours in the evening at select WALT DISNEY WORLD theme parks. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges, including the world famous Benihana's. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando