Stayed starting 12/16/12 for three nights. Stayed here before in 2011. Everything was ok with our stay to begin with. But a major mishap with the phone system caused four wake up calls at 4 am on the morning of the 18th. I was here on business and this was unacceptable. Called to complain and was accused by the operator that I set up the wake up calls. When I had set up the wake up calls for the 17th they told me they could not do multiple wake up calls so the four time wake up call on the next day was impossible for me to set up. Anyhow this went unresolved.
Had another reservation for four nights starting on 12/21/12. Due to the fact that I could not cancel nor change without penalty, and we had put in one nights deposit, we decided to make stay short to only one night and check out early. As long as we told them by check out time they would not charge early departure fee. Told front desk about incident on the 18th and although they apologized, they were not interested in hearing about it or solving it. So I'm ok now to take my business somewhere else.
Fees (parking, resort) are annoying. This is a hotel that allow the extra magic hours at disney so that might work for you. But beware that employees seem to not care.
I am HHonors Gold and did get free water, internet, and breakfast. During the Christmas time-frame they do hold the breakfast in a larger room in the lobby. But only access is during breakfast hours (7-11 am). Meats change each day so if you like one kind, your are out of luck. Soda's are available but only Sprite and Sprite Zero. Selections are basic continental with choice of one meat (changes daily), eggs, and potatoes.
Finally bed in our room was too soft and felt like it was falling apart.
- Official Description (provided by the hotel):
- An Extra Magic Hours hotel, guests of the Hilton enjoy an extra hour early or three extra hours in the evening at select WALT DISNEY WORLD theme parks. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges, including the world famous Benihana's. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando