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Hilton Orlando Lake Buena Vista: Traveler Reviews

4.0 of 5
1751 Hotel Plaza Boulevard, Orlando, FL 32830
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Hilton Orlando Lake Buena Vista
Ranked #124 of 328 hotels in Orlando
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1,359 reviews from our community

Traveler rating
    407
    588
    219
    93
    52
See reviews for
Families
528
 
Couples
273
 
Solo
39
 
Business
240
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toronto,
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Good choice, good price, but maybe should be called a hilton garden inn?”
4 of 5 stars Reviewed December 2, 2012

Pros
- Excellent shower pressure. Prolly the best I've been.
- Good wi-fi coverage
- Excellent price. About $90.
- Dry cleaning cheaper than the last Hilton I stayed at (Hilton Montreal)
- Was upgraded to a large king suite at diamond member which includes couch, dining table and bar area. Provided complimentary water as a diamond member.
- Close to outlet stores.
- Knowledgeable concierge. But do not expect major savings when purchasing tickets from concierge.
- Friendly check-in staff!

Cons
- Bathrooms a little small and old (you can tell its a washroom renovated on surface from 70s)
- Only expensive towncars available at the door. No taxi-rank for cheaper taxi.
- No free shuttle from airport. Taxi quite pricey from airport.
- Bus to disneyworld parks only once every 30 minutes and is shared between hotels.
- Room service more expensive compared to Hilton Montreal - at 25% service charge
- Fridge and A/C a little noisy. I landed up turning it off.
- Dialing 0 for room service, etc a little slower than usual.
- Executive floor complimentary continental breakfast is worse than other Hilton locations. Coffee was crappy (not filtered coffee - rather press a button and coffee comes out), limited selection, no hot food except for oatmeal, very small room but very crowded.
- The executive floor club room is only open to 11AM - not accessible after and no complimentary snacks or beverages served throughout the day (in Hilton Montreal, they serve snacks, hor d'oeuvres and desserts throughout day). Overall, breakfast needs improvement.
- Carpets are ugly green. Lighting is fairly dim.

Overall, you can't beat the value for $90! Cannot ask for more.

Room Tip: Ask for rooms close to elevator. Its a long walk!
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask coolioblob about Hilton Orlando Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
“A great base for Disney”
5 of 5 stars Reviewed December 2, 2012

The rooms are very good with very comfortable beds and neat, clean bathrooms.
In all areas the staff are very helpful especially in the convenience store in the lobby which sells a wide variety of foods, especially for breakfast.A short car journry to restaurants on Vineland Road adds to the great location factor.
The shuttles are regular and on time and this hotel has magic hours which gets you in the parks on certain days before the general opening so you can get to popular rides early.Parking is $13 per day but the free shuttles balance this charge in the overall cost.Check the rates over a period as sometimes they are high but the Hilton site generally quotes the same prices or lower than the booking sites.
Will be back when Mickey calls again.

Room Tip: WE had a room facing the interstate but glazing is very efficient at keeping out the noise
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask bryanll about Hilton Orlando Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New England
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Gold/Diamond Benefits no longer Honored”
2 of 5 stars Reviewed December 2, 2012

Hilton Honors Gold and Diamond members be aware that you no longer get most of your benefits at this hotel. They have started charging a mandatory resort fee that covers Internet Access, Fitness Club Access, and bottles of water. The only remaining benefit is the free breakfast in their (rather overcrowded) lounge. Due to volume they say they are unable to offer room upgrades and usually are not able to give you significantly later check-out times.

The resort has a convenient location and does offer Extra Magic Hours. Prkling is difficult and costly, you usually end up with a long walk to your room, and the staff seem like they feel guests are nuisances rather than customers. This used to be my go-to Hilton property in the attractions area but has really gone downhill.

Room Tip: Try and avoid the top floor with the executive lounge. All morning you will have kids running back a...
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  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Ask Cloudboy about Hilton Orlando Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista, responded to this review
December 4, 2012
First of all, we appreciate that you chose to stay with us and can assure you we value all of our guests. Rest assured we strive to make all guests have a great experience and will be mindful of your comments moving forward. We are also sorry for the experience you are having with our HHonors program. Please send us a detailed email to our Guest Assistance department. Please include your HHonors number and the confirmation number of your stay. That email address is hilton.comments@hilton.com. We look forward to your reply and will gladly try to assist. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WOLFVILLE
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Close to Disney, great meeting facilities, expensive food.”
4 of 5 stars Reviewed November 26, 2012

We just stayed there for a week attending a conference, and it was a very comfortable hotel. The meeting facilities were very good, and the room was well appointed and the bed was great. The restaurant service was slow, but friendly. The 24 hour market was convenient for breakfast. I found the coffee overpriced. The proximity to Downtown Disney makes this a good choice for visitors to Disney.

Room Tip: Higher floor= a view. Lower floor= look at a wall.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 2 more reviews by SnowDude for Orlando
Ask SnowDude about Hilton Orlando Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Good hotel in the middle of the parks”
4 of 5 stars Reviewed November 22, 2012

I just stayed there for a week attending a conference. Good location, renovated rooms and friendly
staff. Nice pool and a 24 hour store to get your basic food stuff. Free shuttle and right across downtown Disney with logos of choices for dinner and shopping.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask smookToronto about Hilton Orlando Lake Buena Vista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Lake Buena Vista

Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton In Walt Disney World Hotel
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando
Orlando Hilton
Hilton Walt Disney World
Address: 1751 Hotel Plaza Boulevard, Orlando, FL 32830
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Luxury Hotels in Orlando
#45 Business Hotels in Orlando
#117 Family Hotels in Orlando
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
An Extra Magic Hours hotel, guests of the Hilton enjoy an extra hour early or three extra hours in the evening at select WALT DISNEY WORLD theme parks. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges, including the world famous Benihana's. ... more   less 
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