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“Horrible experience” 1 of 5 stars
Review of Baymont Inn & Suites Florida Mall/Airport West

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Baymont Inn & Suites Florida Mall/Airport West
2.5 of 5 Hotel   |   8820 South Orange Blossom Trail, Orlando, FL 32809   |  
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Stay 3, Save 20%
Ranked #238 of 328 hotels in Orlando
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Horrible experience”
1 of 5 stars Reviewed December 27, 2012

This hotel is disgusting, first we arrived and our room wasnt ready (after check in time), the front desk clerk wasnt very helpful (his name was Ezequiel), after waiting and insisting we finally got a room, once we got to our room (which was far on a second floor and the corridors had a nasty smell, i was positive they didnt clean there, nastu carpets, etc.), our room wasnt what we had reserved (we reserved a king non smoking room in exchange we got a double bedroom), so i called the front desk and the clerk told me they were totally booked, i just believe the right thing to do was let us know before we got to the room and that wouldnt have been an issue. The worst thing was when inside the room, it was nasty, the sheets were stained with huge yellow stains, the carpets had red stains on them, the chairs were also stained, the shades had cigarette burns on them (even though it was a non smoking room), under the bad there was trash (jello cup, hair clips, empty perfume bottle, cuetips, nasty!). It was just not clean or sanitary, i called hotels.com which called the hotel which then led to us going again to the front desk and the clerk trying to switch our room but by then we really didnt want to stay there (the area didnt look very safe), so they had to send an hotel employee to check our room, when the employee went to our room and saw it was dirty, he told us that housekeeping in this hotel was horrible, that it was harder for him when he went to guest rooms to fix tvs and such and after moving furniture finding just dirt. So thankgod after all this we got out. Nasty place to stay, not safe, not clean, even though it was cheap trust me not worth it.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed December 17, 2012

Great service at front desk, friendly smiles. Good sized rooms and beds. The a/c needs to be changed, too old and smelly. Room cleanliness could be a bit better.
Great rate for a medium hotel. We'll stay there again.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newfoundland
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed December 15, 2012

We stayed here for one night before our flight home. We requested a crib but I had to return to the desk to request for a second time before it was delivered (they forgot about it first time). The first set of card keys they gave me had the wrong room number written down (another trip back to the front desk). When the crib was delivered the sheets that came with it were obviously and visibly dirty. The room was old and didn't feel clean. The carpet appeared to be especially dirty.The lamp was unplugged and we soon discovered why....it was broken and the only to turn it off was to unplug it. The patio door didn't seem very secure. The grout around the toilet was dirty and some was missing. The toilet bowl itself was dirty. Would definitely NOT stay here again. I cannot comment on the breakfast as we left early in the morning.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, VA USA
Top Contributor
108 reviews 108 reviews
24 hotel reviews
Reviews in 48 cities Reviews in 48 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 30, 2012

This is a good, budget hotel that's close to the airport and lots of shopping and food. The rooms are old and dated, but mostly clean. My shower had moldy caulking, which I hate, but was otherwise clean. The pool was clean and mostly unused. There are security features EVERYWHERE. You can't get into the building, except the main entrance, without your key. The balcony has a double lock on it.There are warning signs everywhere not to leave things in your car, so it seems that Orlando has a crime problem. I didn't see any evidence of that here though. Linens were fine, but are definitely not up to the Hilton's standards. Breakfast was also fine. Your standard fare, but nothing special. The staff was also fine. Nothing to complain about. I stayed one night and it was adequate for my needs.

Room Tip: the pool view is probably your best choice as it's on a busy road.
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Baymont Inn & Suites Florida Mall/Airport West

Address: 8820 South Orange Blossom Trail, Orlando, FL 32809
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#238 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Florida Mall/Airport West 2.5*
Reservation Options:
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Also Known As:
Baymont Inn And Suites Florida Mall/Orlando
Baymont Inn & Suites Florida Mall/Orlando Hotel Orlando
Baymont Inn Orlando
Baymont Inn Florida Mall
Orlando Holiday Inn
Holiday Inn Orlando

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