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“Good location, Good price, Expectations meet for Marriott mid price location” 4 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #204 of 327 Hotels in Orlando
Sydney, Florida
Senior Contributor
24 reviews 24 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Good location, Good price, Expectations meet for Marriott mid price location”
4 of 5 stars Reviewed 2 days ago NEW

This Springhill suite is well maintained, clean and the most modern of the three Marriott's in this village location. The courtyard next door needs updating in rooms and doesn't include free breakfast.

Rooms clean and comfortable, showers are very nice also.
TVs very up-to-date.
Good for economical family stay, business stay too. Work station isn't great but ok.
Expect a lot of traffic on the main road out during rush hours

Room Tip: High floor away from elevator
See more room tips
Green Features: Very efficient and no waste I saw. Water practices were good
  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    24
    46
    25
    6
    6
See reviews for
53
13
Solo
0
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
London
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were originally booked in to stay the courtyard but the guy at the check in desk said that this would suit us better (as a family of 5, 2 adults and 3 kids). We got in to the room and it was nice but small. Had no idea where to put 4 large suitcases and there was also no bedding for the sofa bed. Also the sofa bed really sticked out could barely walk past with hitting your knee in the process. Really need to change this.

Room service was bad towards the end of our stay. We went out at 9am and didn't return back in our room till 4pm and house keeping were doing our room then. We went downstairs for 10mins as she was finishing off. When we came back she only gave us 1 face towel, when we queried her she said that she had none left. For a big hotel very disappointed with her answer. The next day housekeeping hadn't even be even though when we left in the morning the trolley was 2 doors down. When we rang reception she said that she would call us back. No call back after 20mins. Afterwards we asked the house maid who was doing the next room if she was doing ours and she said that do you want it done??? Bad attitude and was talking on her phone. If she spent more time working and less time talking then all the rooms would have been done. Reception took ages to finally get to the bottom of the problem, couldn't even get through to house keeping!!! Bad service, manager came to apologise but we wasted 1.5hrs waiting in reception.

Let reception know when you leave and ask for room service to be done while you are out. Also do not get a room facing the swimming pool, a lot of noise till gone 10. No consideration for kids sleeping.

Apart from that an OK stay. would stay at another hotel, next time as there are loads to choose from.

Room Tip: Not facing the swimming pool, too much noise till past 10pm
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 4 days ago
Hello Patel,

Thank you for your thoughtful review. Your input regarding the suite size and swimming pool noise is appreciated. We apologize for the lack of housekeeping, this attitude is not acceptable and will be addressed with our team. We hope to have the opportunity to host you again so that we can provide you with the proper and satisfactory experience you deserve.

Best,

Elaine
Hotel Management
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Stuarts Draft, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed 1 week ago

Overall it was just nice. Housekeeping and front desk were great. Mirror in room oddly placed and no room service available. Shopping is very convenient and taxis are cheap. The breakfast buffet is good but small.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Hello Jamie,

Thank you for your review. We love to hear that our staff was helpful and efficient. We appreciate your concerns about the mirror and room service. Our guests' input is always welcomed. We are happy to hear you enjoyed our close proximity to the shopping outlets. It's great that you were able to find an affordable taxi and enjoyed our continental breakfast. We hope to have the opportunity to host us again soon.

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tegucigalpa
1 review
3 of 5 stars Reviewed 1 week ago via mobile

Think the hotel was ok for price. Friendly staff. Always greeted. Bed was comfortable but felt the sofabed took too much room of the suite when opened. Also expected a stove or stovetop for some reason- only came with microwave and minifridge which although did not have freezer compartment managed to freeze and explode some canned sodas. Bathroom was good size. Sink top seemed damaged (esthetically). Closet/ desk/ drawers ok. Pros: nice area/ near parks/ right next to outlet malls/ restaurants; 2 tvs (one for kids); good price. Cons: sofa bed extended limits movement, no stove; no food/drinks (including water) after hours- gotta walk over to sister hotel in same compound for minimart. Recap: I would definitely recommend hotel-ok for price. Cons are me being nitpicky.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Hello,

Thank you for your kind review. We love to hear that our staff was friendly and your guest room bed was comfortable. Your input regarding the sofa bed, late night dining and bathroom/kitchenette is appreciated. Our guests feedback is always accepted as ways to improve your overall experience in the future. We're happy to learn that you enjoyed our hotel's close proximity to the nearby attractions. We hope to have the opportunity to welcome you again soon!

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garnet Valley, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel's big plus was that it was convenien to Disney World, with shutte service; though they did charge for parking at th hotel. Other outstanding features were a great breakfast, clean rooms, and modestly price (for the area).

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Hello Preston,

Thank you for your great review. We're happy you enjoyed our hotel's close proximity to all of the local attractions, as well as the complimentary shuttle. It's wonderful to learn that you found the breakfast, guest rooms and affordable prices to be outstanding. Your input regarding the parking fee is appreciated. We hope to welcome you again in the future!

Best,

Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 2 weeks ago

Was very tired after a day at Disney.... Was ok for a sleep Check in was fast The rest was just ok. The pool was under construction ...My luck and called for room service but the never came Called for towels and a extra pillow . Had to do without . The breakfast buffet was a feeding frenzy. Front desk people were very friendly though

  • Stayed March 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Hello Leslie,

We love to hear that you had a smooth check-in and our front desk staff was very friendly. We appreciate your input regarding the pool construction and breakfast crowds. We're disappointed to hear that your room service did not get delivered. We apologize for the unsatisfactory service and this matter will be discussed with our staff. If you should return to Orlando, we hope that we have the chance to host you again.

Best,

Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswego, Illinois
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect family hotel experience. Outstanding service, clean room, great price. great amenities and the free breakfast was very good compared to others. The breakfast room is designed to handle a crowd. It helped save a lot of money for a family of 6 visiting Disney!
The kitchen area in the room was the perfect size for storing snacks and drinks for a family of 6. We were able to buy our park tickets right at the hotel and the front desk was great helping make sure the teenagers had room keys and kept their names on file so they could access the room anytime, since we were constantly separating. We will stay here again.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Hello,

Thank you for your incredibly generous review. We love to hear that our service was outstanding, our prices were affordable and our guest rooms were kept clean. It's wonderful to hear that you enjoyed the breakfast and thought it was properly managed for a large crowd. We're happy you utilized the kitchenette in your guest suite. It was our pleasure to assist you and your family with your Disney park tickets and extra room keys for your teenagers. Please come back and visit us again soon!

Best,

Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #204 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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