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“Comfortable business stay” 4 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #205 of 327 Hotels in Orlando
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Comfortable business stay”
4 of 5 stars Reviewed yesterday NEW

Recently returned from a conference in Orlando...the conference hotel (Gaylord) was completely booked. The SpringHill was a surprisingly good alternative. The staff were all super (extremely so) and my room was recently renovated. I wouldn't hesitate to stay again. If you're looking for luxury, this is not the place. If you're looking for clean, comfortable business or vacation accommodation, perfect. Comes with breakfast, parking, pool, wifi, close to freeway.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    23
    42
    21
    6
    6
See reviews for
46
12
Solo
0
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Niceville, Florida
Top Contributor
98 reviews 98 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here for one night before checking into a Walt Disney World resort. Having stayed at other SpringHill Suites, we thought we knew what we'd be getting. We were wrong. The room we had - one king with a sleeper sofa - was by far the smallest SpringHill room we've ever seen. With the sofa pulled out, you literally had eight inches between the end of the bed and the wall - and there is a flat screen mounted on the wall at the end of the bed - making it nearly impossible to squeeze by with the sofa expanded. The room layout is just bad - there is a lot of wasted space in the bathroom area that could have been better utilized. Breakfast the following morning looked like they were feeding an infantry battalion all at once - it was packed. The line to get hot food was literally 80 people long - I counted. The quality of the hot food was pretty bad. All in all we were hugely disappointed by this hotel. We were glad we only stayed one night and would never stay here again. I don't know how a family could comfortably stay here for an extended Disney World trip.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My grandparents stay at the suites for an extended visit every year and the rest of my family and I dropped in to visit them there. It is perfectly located within a nice stroll distance from a wide variety of excellent restaurants. The accommodation is excellent, a real home from home, comfortable beds, excellent shower and very attentively cleaned.

But most of all, the staff at Springhill Suites are fantastic. We were made to feel so welcome by their excellent hospitality and my Grandparents are really taken care of having really developed a genuine friendship with everyone there.

So thank you again to everyone at the suites and I sincerely hope I get to come out for a longer visit soon.

Stayed March 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, yesterday
Hello David,

Thank you for writing us such a kind review. We are thrilled to learn that you enjoyed our convenient location and our comfortable guest suites. We love to hear that our staff made you feel welcomed and you felt comfortable allowing us to care for your grandparents. We look forward to greeting you again soon!

Best,

Elaine
Hotel Management
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Jacksonville, Florida, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed with our family and friends for a Baseball tournament weekend. Location gave us a variety of good family friendly restaurants within walking distance. 3 Marriott hotels form the Marriott village and allow you access to the other 2 hotels amenities. The Breakfast buffet was good but super crowded. Coffee was good but cups were too small for me. Try the Starbucks at the Courtyard Marriott just across the parking lot. They also have a small cocktail lounge/bar for an evening nightcap.

Stayed March 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, yesterday
Hello Marcy,

We are so happy to hear you enjoyed our hotel's close proximity to many restaurants and attractions. We are happy to hear you enjoyed the breakfast and nearby Starbucks on property. Your input regarding the breakfast crowds and coffee cups is greatly appreciated. We always welcome our guests' feedback. Please visit us again soon!

Best,

Elaine
Hotel Management
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Richboro, Pennsylvania
Top Contributor
95 reviews 95 reviews
25 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent a few nights, and was pleased overall despite a very busy time. Check-in, housekeeping, and breakfast service all seemed to be handled efficiently and without any problems. The pool courtyard was under repair/retiling during our visit, but we were invited to use the outdoor pool and hot tub at the adjacent Courtyard or Fairfield Inn. Just a mile or so from one of the Orlando Premium Outlet complex, and a quick hop to I-4. No complaints.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, yesterday
Hello,

Thank you for your kind review. We love to hear that our staff was efficient and helpful. Your input regarding the pool construction is appreciated and we are happy you were able to enjoy the pool amenities and our sister properties. Thank you for admiring our convenient location. We look forward to welcoming you again soon!

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, Pennsylvania
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very clean. Has very easy shuttle to main Walt Disney park and take mono rail to Epcot from there. About one mile from Premium outlets on Vineland. We really enjoyed so many top end outlet stores in an open air court environment. Easy drive to them.
A few good restaurants across the parking lot such as Bahama Breeze.
The 3 Marriott hotels here do not really have a sit down restaurant for lunch or dinner.
Breakfast food was good however around 9-9:30am it is very crowded. We had to stand at a counter. Line for meat and eggs was out to the lobby and probably 20-25 people deep. This was not good. I wonder if we could have gone to one of the other 2 Marriott hotels for breakfast in the complex.
Room was very clean and modern with large HDTV viewable from the sofa or bed.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 5 days ago
Hello Dave,

Thank you for your kind review. We are happy to learn that you enjoy the complimentary shuttle and our hotel's close proximity to many attractions and restaurants. It's great to hear that you enjoyed the breakfast and appreciate your input regarding the crowds. We do our best to accommodate all of our guests' and assure that they are satisfied with their dining experience. We're glad your guest room was clean and you enjoyed the HDTV. Please come back and visit us again soon!

Best,

Elaine
Hotel Management
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phila
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My son is relocating to Orlando so we are in town to find an apartment.
As Marriott reward and devoted clients we chose to stay at this location Spring Hill Suites.
We would be near all the attractions and apartment locations my son wanted to explore.
When we arrived Saturday night we found a letter in our room that said the pool was closed until Sunday it was under construction-looks like they are re-tiling around the pool area.
Well here it is Wed and the pool is still closed-management answer go across the way to the other 2 pools! Really I am going to take my morning coffee and paper across to the other Marriott hotels! Across a busy circle of driveways!
They did not offer any compensation or explanation for this inconvenience other than to say we hope it will be open on Thursday or Friday.
We will be back home by then.
But when we come back to the area- as we will be I can assure you it will not be back here.
The housekeeping was sloppy when they remade our room. I found our wash clothes laying on the ironing board that was still in the kitchen area, Looks like they just threw the shampoo at the sink since it was all laying down sideways.
The free breakfast is a mob scene in the morning and they are very slow to refill the coffee both in the lobby and breakfast area.
The staff are nice always pleasant though-a nice surprise
Even thought the staff are pleasant I would not recommend coming here.

Room Tip: 2nd floor rooms have AC noise and can hear everyone in the hallway
See more room tips
Green Features: Recycle can in lobby but that's the only place they recycle towels but no other literature on their program that we saw. What a shame if they recycle and don't tell anyone about it!
  • Stayed March 2015, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 5 days ago
Hello Nancy,

We are very sorry to hear about your disappointment in our pool construction. We do our best to assure our guests' receive the best treatment possible at our hotel and apologize for not informing you of the construction before your arrival. We're concerned about your housekeeping experience and will make sure this information gets addressed to our staff. It's a pleasure to hear that our staff was friendly. Your input regarding the breakfast crowds is appreciated, our guests' opinion is always welcome. We hope to have the opportunity to host you again so that we can accommodate you with the astounding experience our hotel strives to provide.

Best,

Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #205 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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