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“Clean; good service; value.” 4 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #205 of 327 Hotels in Orlando
Carlisle, Pennsylvania
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
“Clean; good service; value.”
4 of 5 stars Reviewed 2 days ago NEW

Very clean. Has very easy shuttle to main Walt Disney park and take mono rail to Epcot from there. About one mile from Premium outlets on Vineland. We really enjoyed so many top end outlet stores in an open air court environment. Easy drive to them.
A few good restaurants across the parking lot such as Bahama Breeze.
The 3 Marriott hotels here do not really have a sit down restaurant for lunch or dinner.
Breakfast food was good however around 9-9:30am it is very crowded. We had to stand at a counter. Line for meat and eggs was out to the lobby and probably 20-25 people deep. This was not good. I wonder if we could have gone to one of the other 2 Marriott hotels for breakfast in the complex.
Room was very clean and modern with large HDTV viewable from the sofa or bed.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, yesterday
Hello Dave,

Thank you for your kind review. We are happy to learn that you enjoy the complimentary shuttle and our hotel's close proximity to many attractions and restaurants. It's great to hear that you enjoyed the breakfast and appreciate your input regarding the crowds. We do our best to accommodate all of our guests' and assure that they are satisfied with their dining experience. We're glad your guest room was clean and you enjoyed the HDTV. Please come back and visit us again soon!

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
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    38
    21
    5
    6
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44
12
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
phila
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My son is relocating to Orlando so we are in town to find an apartment.
As Marriott reward and devoted clients we chose to stay at this location Spring Hill Suites.
We would be near all the attractions and apartment locations my son wanted to explore.
When we arrived Saturday night we found a letter in our room that said the pool was closed until Sunday it was under construction-looks like they are re-tiling around the pool area.
Well here it is Wed and the pool is still closed-management answer go across the way to the other 2 pools! Really I am going to take my morning coffee and paper across to the other Marriott hotels! Across a busy circle of driveways!
They did not offer any compensation or explanation for this inconvenience other than to say we hope it will be open on Thursday or Friday.
We will be back home by then.
But when we come back to the area- as we will be I can assure you it will not be back here.
The housekeeping was sloppy when they remade our room. I found our wash clothes laying on the ironing board that was still in the kitchen area, Looks like they just threw the shampoo at the sink since it was all laying down sideways.
The free breakfast is a mob scene in the morning and they are very slow to refill the coffee both in the lobby and breakfast area.
The staff are nice always pleasant though-a nice surprise
Even thought the staff are pleasant I would not recommend coming here.

Room Tip: 2nd floor rooms have AC noise and can hear everyone in the hallway
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Green Features: Recycle can in lobby but that's the only place they recycle towels but no other literature on their program that we saw. What a shame if they recycle and don't tell anyone about it!
  • Stayed March 2015, traveled with family
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, yesterday
Hello Nancy,

We are very sorry to hear about your disappointment in our pool construction. We do our best to assure our guests' receive the best treatment possible at our hotel and apologize for not informing you of the construction before your arrival. We're concerned about your housekeeping experience and will make sure this information gets addressed to our staff. It's a pleasure to hear that our staff was friendly. Your input regarding the breakfast crowds is appreciated, our guests' opinion is always welcome. We hope to have the opportunity to host you again so that we can accommodate you with the astounding experience our hotel strives to provide.

Best,

Elaine
Hotel Management
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Lutz, Florida
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was very surprise about this place. My friend made the reservations for this place, which I was very unfamiliar about. The rooms very big, they have a pull-out sofa, fridge, microwave and sink. the rooms were very clean. Hallways were well keep. Breakfast was included and it was one of the best free breakfast I ever had. It had wide variety of items and it was available until 10:30, which it makes it easier on guests with families. Overall, excellent hotel

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 4 days ago
Hello Norma,

We are happy to hear you enjoyed your suite inclusive of a kitchenette. It is absolutely wonderful to learn that our complimentary breakfast was one of the best meals you ever had. We hope to welcome you again soon!

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very close to disney parks, as well as restaurants. Suite was clean and spacious. Breakfast was great. Only complaint was with free shuttle. A little deceiving, we checked in during later afternoon hours and were not able to catch a shuttle that worked for us. You have to set up your shuttle through the third party coordinator , and the woman representing them was probably the laziest person I've ever met. She couldn't be bothered to get up from her chair to help us and made no attempt to work with the hotel desk. In a most unprofessional manner, she had rude things to say about the Marriott attendant behind the check in desk...though he was extremely polite , professional and efficient. So, Marriott delivered better than we expected! They would be wise to either better monitor the third party running shuttles, or take over the task so the business would be in keeping with Marriott standards. (We ended up driving ourselves to the parks to avoid the aggravation, which added parking fees every day. For those without vehicles it would have made for restrictive park visits and unpleasant planning...no way to start your day!)

Stayed January 2015, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Hello Amy,

Thank you for your thoughtful review. It's wonderful to learn that you enjoyed our close proximity to the local attractions and our breakfast options. We are happy you enjoyed your clean suite. Thank you for your input regarding the shuttle times. We are very disappointed to hear about our staff coordinating the shuttle. This issue will be addressed so that your family and other guests' do not experience this in the future. We hope to have the opportunity to host your family in the future should you return to Orlando.

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape coral, florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed two nights and the staff was very friendly from check in to check out. Rooms were clean and bright, housekeeping were excellent.
Breakfast was more than you would expect. Hot and cold selections, so if you go hungry it is your own fault. I would definitely recommend this hotel to anyone going to Orlando.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Hello Anne,

Thank you for your incredibly kind review. We're very pleased to learn that our staff and housekeeping were friendly and accommodating. We are happy you enjoyed the large breakfast variety and welcoming guest rooms. Please visit us again in the near future!

Best,

Elaine
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a day conference and stayed one night. Considering it was Orlando home of Disney, Universal, Sea World and other parks, the price was very reasonable. Easy to get on and off I-4. Breakfast buffet was not bad except no meat protein (bacon or sausage). Couldn't find a place to eat a late dinner at hotel so walked across the courtyard to the Marriott and had dinner there.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Hello,

We are pleased you found our hotel to be reasonable and accommodating during your business trip. Your input regarding the breakfast is greatly appreciated. We're happy you were able to grab a late bite at the courtyard restaurant. Please plan your stay with us again soon!

Best,

Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I visited this week during the WFF conference and had wonderful service from an employee named Hamet.

I had an important meeting prior to the start of the event for which I needed to change and freshen up. I arrived later than I would have liked and was really rushing around! Unfortunately most of the rooms were not ready when myself and several other people arrived. I was completely stressed out and I’m sure rather snippy, and really pressed Hamet for any solutions he could offer given the situation. He recommended that I go across the lot to the Courtyard and use a locker room, which really wasn’t what I was hoping for.
Rather than get upset or shut me down, Hamet actually found a vacant room for me at the Courtyard and even went so far as to check me in so all I had to do was run over to get ready! I was really touched by his level of service, especially given that he had several other hot, tired women in line behind me that were all waiting for their rooms as well! Thank you Hamet!!

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Dear Krista K,

We truly appreciate all the feedback our guest gives us about their stay. I apologize that your initial arrival experience was not what you expected after a long day of travel. We love to hear that our associates do a great job taking care of our guest and put every effort to make every guest feel at home with our service. Knowing that Hamet stood out and made sure that you received the Wonderful Service makes us very proud to have him our Village Team. We hope that on your next visit to Orlando you will stay with us again and have an even better experience.

Sincerely,
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #205 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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