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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #205 of 327 Hotels in Orlando
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Small room”
2 of 5 stars Reviewed 5 days ago NEW

We are a family of five and this hotel is not suites! It is a typical hotel style room with less then 200 square feet. The housekeeping and pool were great but the breakfast was mediocre. We will not stay in this hotel as a family again. It is fine for a couple.

Stayed February 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 days ago
Thank you for taking the time to review our property! We apologize for the inconveniences you experienced with our Suites. Our rooms have 25% more space than traditional rooms, but it sounds like it was not enough space to accommodate your family comfortably. However, we are happy that you were able to enjoy our recreation area as well as our housekeeping service! We are currently working on ways to improve our breakfast. Thank you for giving us your input. Should you return to Orlando in the future, we hope we have the opportunity to host you again.

Best,
Elaine S.
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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80 reviews from our community

Traveler rating
    19
    33
    19
    5
    4
See reviews for
36
10
Solo
0
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Stayed 2 nights at the hotel and was greeted with a smile from Jacob at the front desk. After traveling with a 2 year old and my disabled sister check in was fast and friendly. Rooms were spacious and clean. Breakfast in the morning is a plus. Shuttle service was on time and drivers are very helpful. All in all good place to stay if visiting Orlando and want to try to save some money.

Stayed February 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 1 week ago

The WiFi was terrible and not that many tv stations to choose from. We use the wash room and the dryer had crayon inside and destroyed my grand baby clothes. I was very disappointed in this hotel. The kids enjoyed the pool and it was nice to have plenty of restaurants in the area and the shopping but a lot of traffic.

Stayed February 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Thank you for taking the time to review our property Delores. We truly apologize for the inconveniences you experiences during your stay, especially in the laundry room. This is certainly not the type of impression we wanted to leave with you. We are happy to report that we have been in the process of changing WiFi providers, and should now have 5 times faster speed! However, we are happy to hear that you enjoyed the premium location of our property.

Should your travels bring you back next year, we hope you give us the chance to exceed your expectations.

Best,
Elaine S
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodbury, Minnesota
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

I tend to favor the Marriott branded hotels due to my past experiences; however, it was hard to find anything positive regarding this Springhill Suites. The rooms were extremely small (we had to climb over the sofa bed when it was opened to get to the kitchen), the Wi-Fi was sluggish to the point of being useless, parking was not included in the room rental, the pool was cold every day and the breakfast buffet was lacking any variety during our entire 6 night stay. Besides the negatives, the hotel is relatively close to most of the major attractions, and the staff was courteous and professional. However, for me, the negatives outweigh the positives for this location.

Stayed December 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Thank you for taking the time to review our hotel Ed! We are appreciative of your feedback, as it ensures that we are continually improving the experience for our valued guests. We are very saddened to hear that you were not pleased with your stay. Our Suites are 25% bigger in size than the average Marriott select-service room. However, we apologize for the inconvenience. Please know that we are passing your feedback regarding the pool and breakfast along to the respective teams in order to improve. We are happy that you were able to enjoy the premium location of our property!

Should your travels bring you back to Orlando, we hope you give us the opportunity to improve upon your stay.

Best,
Elaine S.
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, United Kingdom
Top Contributor
89 reviews 89 reviews
20 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 3 nights end of January not what I expected, room comfortable enough however the servicing was lacking (not replacing used glasses and coffee etc) The breakfast was a nightmare whether we there at a busy time, difficult to get seated. The food was good but off Styrofoam plates and cups, In this day and age of large companies having an environmental impact using Styrofoam which cannot degrade is unacceptable. Not what I though the Marriott is about. Reception staff very helpful, Free bus to the parks good. Difficult to get continuous Wi-Fi. taken aback when paid the bill to find charged for parking and had Occ tax and RM tax surely its the same thing!!

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The rooms were smaller than most suites with a strange layout. The walk to the room alone is a cardio workout. Pillows were very uncomfortable and our request to not be near the ice machine must not have been considered because we were up all night listening to it. Lesson learned, I will not be staying here again.

Stayed February 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Thank you for taking the time to review our property. We apologize for the inconveniences that you experienced during your stay, especially the noise disturbances at night. We always strive to make sure that your stay is relaxing, so I am saddened to hear that this was not the case. We are passing your concern along to the respective departments to ensure these situations do not occur again. Should you visit us again in the future, we will work very hard to exceed your expectations!

Best,
Elaine
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Definitely will be staying here again due to professional customer service given by Ruben. Accommodating and affable, he is one of the best representatives I have met with the company. I wish every hotel had a customer service agent like him. We will be recommending this establishment to our family and friends.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #205 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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