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“Great hotel for NAVC!” 4 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #211 of 327 Hotels in Orlando
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great hotel for NAVC!”
4 of 5 stars Reviewed 5 days ago NEW

I stayed here with four friends for the NAVC Conference. There were five total people staying in one room (two double beds with one sleeper couch) and it was very comfortable. Then continental breakfast exceeded expectations and the shuttle buses were so so convenient. Overall it was a great value for the price!

  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

Traveler rating
    13
    23
    12
    2
    4
See reviews for
25
5
Solo
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Myers, Florida
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

After reading through some of the previous reviews, I was a bit concerned but could not imagine the hotel being a disappointment. So happy we didn't listen to everyone!! This place is fabulous. The hotel lobby, hallways and room and spotless. Location was great. The staff was always friendly, greeting us whenever we walked by!! So I don't know what some people expect, but we had a wonderful stay and will definitely be back again.

  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
Senior Contributor
47 reviews 47 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Decided to give an off-Disney Property a shot after having stayed at WDW resorts previously. Firstly, let me say that I was able to book this room for $74/night. The value was incredible. I am a huge Marriott fan and look to their properties first before booking in any area for business or pleasure. The staff was overly friendly and accommodating - we had arrived early and our room was ready with out much delay. You can tell that the hotel has been spruced up a bit - new paint and decor. The property itself sits with two other Marriott arms, a Fairfield and a Courtyard - the area surrounding it is full of places to eat and entertainment - movies to putt putt and outlet shopping all within a mile radius. Something to think about if you are looking for things other than WDW. The breakfast nook was PACKED each day - they hotel offers the best times for folks to eat - if you are an early riser you shouldn't have much of an issue - but, be forewarned that seating will be difficult to come by as the hours wane. Overall, for the price I would recommend this hotel - request a higher floor to avoid noise traffic. Note to management, we stayed on the first floor near the elevator maintenance room, it is quiet noisy and woke me up several times - hopefully it is being fixed soon.

Room Tip: high floor for sure
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Dear MRill78,

We truly appreciate your feedback and sharing your experience with our guest. We recently renovated all of our rooms and our guests love it. We are pleased to hear that our staff was very friendly and helpful; our staff loves hearing that. We do get busy during peak breakfast times so we do our best to communicate best times to avoid congestion in the area. Please accept our sincere apology for the location of your room and rest assured we will review this area and see if we may reduce the noise level. If your travels bring you to Orlando again please visit us again.

Sincerely,
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trichy
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

The hotel is nearer to Universal Studios, a very good location. The suite has a kitchen with Fridge, Oven and coffee maker. Free wifi is provided and to increase the speed of wifi we have to pay additional charges. Breakfast is complementary. Courteous service. Overall impression is very good

Green Features: The hotel is environmentally friendly. Smoking of guests not allowed in side the campus
  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookhaven, Mississippi
1 review
1 of 5 stars Reviewed 1 week ago

I am a Marriott's Gold Rewards Member and I have stayed at many Marriott hotels in the past 25 years of traveling for both business and pleasure. Upon check in I had requested a King size room and was told by the front desk non were available. I had to wait several hours until they had one ready. Once I checked into my room I was shocked to find that our room was not clean. We found stains on the linens, the bathroom was not clean and nothing in the room looked like the pictures of the website. The website shows big bright clean rooms, and on the website they look almost new in the pictures, that is NOT the case at all. The blanket on our bed was stained, the sheet was stained as well, this hotel truly can use new linens that are stain free! The front desk and management was very non-responsive when called upon.

We also found out that the free shuttle service to Disney was not as great as they made it out to be when we had first made our reservation. In order to obtain a spot on the shuttle, you must make your reservation days in advance. So when we arrived on Monday we needed to make our reservations for the rest of the week, and also found out the times of the shuttle service was very limited. Only 3 times in the AM and then 3 times at night, the shuttles coming back are very early in the evening, so you really can't stay and enjoy the park until closing. So most nights we took a cab back to the hotel.

Also DO NOT purchase any park tickets at the front desk they sells the tickets for $40.00 MORE each per ticket. This is for both Disney and Universal, they are cheaper at the park.

Breakfast was terrible, and there was always a long line and not enough food.

I would not return to this hotel and or recommend it to anyone else traveling to Disney.

  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Dear Riley,

Thank you for taking the time to share your feedback on your recent stay at the SpringHill Suites Orlando Lake Buena Vista in Marriott Village. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for ensuring that your room was properly cleaned prior to check in. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. We hope that you provide us with the opportunity to make it up to you on your next visit to the Orlando area.

Sincerely,
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
71 reviews 71 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is newly renovated and very clean. The stay would have been much better if the staff made any effort to greet you or even acknowledge you when you walk up to the desk. However, this hotel has an Expedia Desk that is a wealth of info. Even if you want to know about the hotel ask them because the front desk staff can't answer a question.

Stayed January 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 1 week ago
Dear YorktownBob,

We truly appreciate your feedback regarding your recent stay with us. The average experience you had during your stay is obviously disappointing to hear about. I have shared your experience with our team to ensure that we address your concerns so our future guest does not have the same experience. If your travels bring your to the Orlando area again please let me know as I would love to make it up to you. I can be contacted at frank.sorrentino@marriott.com

Sincerely,
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elon College, North Carolina
Top Contributor
85 reviews 85 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is located a short drive from Downtown Disney, and is close to all of the Disney parks. Their a free bus to Disney, but after using it on several occasions we rather drive to the parks so that we had control on our arrival time. The room was clean and large enough, although the property looks like it needs some updating. The exercise room was well equipped with treadmills, ellipticals and bikes, and even has free weights. The breakfast was standard and if you are looking for something more than the standard free breakfast go to one of the restaurants around the park. For the money this is a great hotel.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Asistant General Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, 2 weeks ago
Hi Geoff O, Thank you for staying with us!
I'm delighted that we met your expectations and you found our hotel to be of value and in a good location. Geoff O, we just completed a rooms renovation in Nov' 2014 and we look forward to completing our look with a refresh in the lobby sometime this year. We would love for you to stay with us again when your travels bring you back to Orlando.
Sincerely, Melissa Dala, Assistant General Manager at the Marriott Village.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #211 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
Reservation Options:
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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