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“Marriott Needs to Check This Property” 2 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #185 of 328 hotels in Orlando
Saint Louis, Missouri
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 45 cities Reviews in 45 cities
38 helpful votes 38 helpful votes
“Marriott Needs to Check This Property”
2 of 5 stars Reviewed April 29, 2013 via mobile

This was a low end Marriott property. Staff was very friendly and informative. Condition of facilities was not up to par. Floors were not vacuumed and needed to be cleaned. Stains everywhere. Clothing sticker adhered to carpet. Ceiling tiles damaged by maintenance and not put back properly. Old soap residue on bathroom counter. Air conditioner never got room cool enough...set at 70 and could only cool to 72 after running all night. I cannot believe they charged a Gold Card member $5.00 for parking...petty...very petty. I am disappointed...and am considering a change to Hilton properties after over 300 Marriott nights.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 22, 2013
Greetings John R,

We truly appreciate all the feedback we get from our guest as they help us improve our service and guest experience. I am glad to hear that our staff here at the Springhill was very friendly and helpful. I also assure that we have addressed all your concerns with our staff regarding hotel well maintained; I hope that if you have a chance to visit Orlando in the future that you do give us a chance to make it up to you.

Thank you
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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914 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 28, 2013

It's a great hotel, wonderful location for Orlando's Theme Parks and friendly staff.
The breakfast is adequate but no more.
It also has tons of free parking and there are some nice restaurants in the area with good quality food and service.
Ideal for families or groups.

Room Tip: Top floor is more quiet and more sunny.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 27, 2013

A very good 3 star hotel and excellent value for money. Perfect location for theme parks. Dont stay here if you want 24 hour room service and the rest of the 4 star add ons etc but if u r just here for the attractions its great value. Rooms ok and fair size.
Breakfast just about ok but its included in the room rate.
Nice pool area.
Friendly and intelligent staff on front desk.
Plenty of parking.

Room Tip: ask for poolside room as these are away from a busy road.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottVillageGM, General Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 22, 2013
Greetings Tonyhotel71,

Thank you for taking the time to share your experience at our hotel with the TripAdvisor community. I was happy to hear you found us to be excellent value for the money, and perfect location. We are indeed very conveniently located to all of Orlando's theme parks, less than a mile to the Premium outlet, and within walking distance to many restaurants. I am particularly pleased to see your comment about our friendly Front Desk staff.

We look forward to welcoming you back next time you are in Orlando.

Warm regards,

Chris Pilavakis
General Manager
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San Antonio, Texas
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 24, 2013

Decided to save a few bucks and stay off property. Hotel is located just across I-4 from the Downtown Disney hotels. The suite was fairly large. Our refrigerator had a bad smell and was replaced promptly. Breakfast was free in the morning but can get very crowded close to the amusement park opening times.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 15, 2013

went here on a family holiday and stayed for around 10 days with my wife and two children. Absolutely loved it.

the staff were very friendly and approachable.

the food is abit different to what we have at home (england) as americans use alot more artificial ingredients and sugars.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 9, 2013

I stayed here for several days with me wife son and daughter and it was good but needs improvement. Marriott always has a good management team and the desk was good. The breakfast Buffett needs improvement as artificial eggs do not work for me. The worst thing about the stay is the traffic getting in and out of the place. It is a three light change just to get to the major intersection. True Marriott can not fix this, but I would choose another Marriott.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 22, 2013
Dear Bryan P,

I would like to say thank you for proving your feedback regarding your stay with us at the Springhill Suites. We have recently change breakfast to provide guest with healthier options and more variety to start their day. If you travels bring you to Orlando again I hope that you will let us know so we may help you with anything prior to arrival.

Thank you,
Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canton, Michigan
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 5, 2013

We spent 4 days at this hotel at a busy time, Easter 2013. Our room was spacious and clean, although the desk chair was in fact badly stained and the corners of the room were a little dusty. The staff was always helpful. The breakfast buffet room was busy and there wasn't much of a variety, but you could always walk out to the lobby, the pool area or even your room with a tray of food. It still beats buying your morning coffee and muffin at Starbucks. We had no problem finding a parking space or getting in and out of the hotel. Overall good value, great location, family friendly.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #185 of 328 hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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