We recently stayed at this hotel. To start with the pros: desk staff was efficient. There was plenty of space at breakfast. Manager when I spoke with him was polite. Cons: 1)Breakfast is chaos with 100+ people trying to get food. Poor selections for breakfast (hot items were eggs, corned beef hash and waffles). Only fresh fruit was oranges. They either ran out or didn't restock yogurt. 2) Cleanliness of room. Our first room had visible mildew on the ceiling in multiple spots. Also stained yellow from smoking. Grout on floor was DiRTy! Actual dust and dirt on bathroom floor. After requesting a new room, we were moved just down the hall to the same room type. At 11pm when we unfolded the sleeper sofa for our son, it was unbelievably torn and soiled! I called the desk and 15 minutes later a manager arrived. He said he would be sending up a new mattress. 15 minutes later house keeping showed up with linen. (Both the manager and housekeeper looked as if they had no idea that their bed was so nasty.) 30 minutes later a new mattress finally arrived. Lots of turmoil for our daughter trying to sleep to prepare for her sporting event in the morning.
The staff was kind but I won't be staying in any of the hotels in the "Marriott Village" as they are all inter linked. Last big con: the traffic just outside the hotel is always bad!
- Also Known As:
- Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel
- Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
- Orlando Springhill Suites
- Marriott Orlando
- Orlando Marriott
- Springhill Suites
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