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“Quiet hotel, but getting run down” 3 of 5 stars
Review of SpringHill Suites Orlando Lake Buena Vista in Marriott Village

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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #192 of 327 Hotels in Orlando
Saint Paul, Minnesota
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Quiet hotel, but getting run down”
3 of 5 stars Reviewed February 16, 2013

For the price, I would look elsewhere. The rooms are needing updates. The sheets on the bed had old stains. The grounds are nice, and the staff was fine, nothing special. One plus, this is a quiet hotel and the rooms are fairly soundproof.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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966 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Top Contributor
96 reviews 96 reviews
30 hotel reviews
Reviews in 44 cities Reviews in 44 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed February 13, 2013

This Marriott property seems to have the most spacious rooms in the Village. The suites are actually like a suite unlike Fairfield's. It is very conveniently located to I-4, restaurants, shops, pharmacies, grocery, you name it! However, it is all located on a very busy road so I would not recommend anyone walking. It is only about a 5 minute drive to Downtown Disney and about 10-15 min drive to Epcot and Magic Kingdom. We love the walk-in beach style pool! And there is a great water play area for the kids.

I booked the Disney Marathon Package which was to include a fruit basket (was given a pre-cut cup of fruit, granola bar and gatorade) pasta dinner for two (which we had to go to the Courtyard to get and it was only within a certain time. So we had to leave the parks to go get it. The food was great but i requested it to go and the "dinner for two" was put into one box. It was penne pasta with some bread and two bottles of soda) and one way shuttle to the race start (This is my biggest negative to the package!! We were told the shuttle would pick us up at 3am for the race. I went to the lobby and NO ONE WAS DOWN THERE! Not even a receptionist. There was only a sign that said if you need anything call this number.... Which ended up being over at the Courtyard. So I walked over to the Courtyard where others were waiting for fear of being left and I'm so glad I did because he never stopped at Spring Hill or Fairfield. He finally arrived at 3:30 in a very nasty 15 passenger van that he had obviously just finished smoking in. We finally left at 3:45 and we were practically sitting on top of each other) With all that being said, yes, I was glad to not have to wake my family to take me to the start line as in previous years, but no, I would not book the package again. Nor would I stay here for a race. For you runners out there, they were only giving a late check-out of 12 noon. Anyone who has ran Disney knows that's impossible. I was granted 1:00 but you would have thought it was a huge deal because it was a hassle the next day too. If someone books the "marathon package" let them have a decent late check out!

Room Tip: Ask for a room on a high floor, pool side.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warrington, United Kingdom
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 12, 2013

Had swapped from the fairfield to this hotel and was extremely happy great room staff were fantastic and the breakfast really good value, also within walking distance of Bahama Breeze one of the best places we ate. Unfortunately the hotel was let down by the security. OUr room was left unlocked by member of staff and whilst they acknowledged this was a mistake they refused to accpet responsibility when we were robbed. The safety deposit boxes they provide at reception are too small for laptops, tablets, camera's etc.... so unless you carry everything around with you (not really the type of holiday for this) you are at the mercy of the hotel. As the room was unsecure we can not claim on our insurance and therefore it was a very costly trip for us.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 21, 2013
We would like to thank you for sharing your experience with us during your most recent stay in Orlando. We are glad to hear that you enjoyed the facility and the amenities that the hotel provides; I am sorry to hear that you had some issues with our security at the hotel and I can assure you that we have addressed your concerns and review hotel security procedures on a daily basis with our teams to ensure guest safety. If you are traveling to the Orlando area in the future please contact me directly at 407-938-9001 as we would love to make it up to you and your family.

Sincerely,

Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Missouri
Top Contributor
70 reviews 70 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 11, 2013 via mobile

The hotel is good, but don't expect anything upscale or luxurious. It's a good middle of the road hotel with friendly staff and clean rooms. The room was also large. It includes a small kitchen with a microwave and refrigerator. If you want a reasonable middle of the road hotel, stay here. It's one exit east of Disney.

Stayed February 2013, traveled on business
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Rotterdam, The Netherlands
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 7, 2013

This review applies to the 3 hotels in the Marriott Village. They are managed as one. I booked my room more than 3 months in advance in the Fairfield Inn so was very surprised that on arrival after an overnight 12 hrs flight, I was told there was not room. Overbooked. However, I was more impressed by the professional way the hotel staff managed to turn this into a positive experience. I was offered a free taxi transfer to a near by upgraded hotel, where I landed in a super nice suite for a night. Free dinner and breakfast and shuttle back to The Fairfield Inn. After arrival there was a nice letter from the manager with full apologies etc. waiting in my room. However, it turns out that the free wireless excess in fact does not work that well with Android systems. The other 2 hotels (Court Yard and Springhill Suites) have another provider and no problems. Again. No problem. I was offered an upgraded room in the Springhill Suites at no extra costs. All in all, for me this is a perfect example on how a well trained friendly staff can turn a 1 rating into a 4, and make sure I will come back again next year. As I do for many years now.

Room Tip: Get a room away from the close by highway
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  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Florida
Top Contributor
66 reviews 66 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 31, 2013

We've stayed here many times and always found a nice clean, quiet room; guest laundry; more than substantial free breakfast and a helpful staff. Disney is a short drive away as are a Panera Bread and Carrabas. Starbucks is right in Marriott Village. Bonus - a great outlet mall is right down the street.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ozark, Missouri
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 31, 2013

The property is close to anything in Orlando. The staff is very friendly and helpful. The breakfast area is large and can accommodate a large crowd. There areas in the hotel and rooms that are showing its age. This would be a great place for a family to stay. Good place to stay!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #192 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
Number of rooms: 400
Reservation Options:
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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