This review applies to the 3 hotels in the Marriott Village. They are managed as one. I booked my room more than 3 months in advance in the Fairfield Inn so was very surprised that on arrival after an overnight 12 hrs flight, I was told there was not room. Overbooked. However, I was more impressed by the professional way the hotel staff managed to turn this into a positive experience. I was offered a free taxi transfer to a near by upgraded hotel, where I landed in a super nice suite for a night. Free dinner and breakfast and shuttle back to The Fairfield Inn. After arrival there was a nice letter from the manager with full apologies etc. waiting in my room. However, it turns out that the free wireless excess in fact does not work that well with Android systems. The other 2 hotels (Court Yard and Springhill Suites) have another provider and no problems. Again. No problem. I was offered an upgraded room in the Springhill Suites at no extra costs. All in all, for me this is a perfect example on how a well trained friendly staff can turn a 1 rating into a 4, and make sure I will come back again next year. As I do for many years now.
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- Also Known As:
- Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
- Orlando Springhill Suites
- Marriott Orlando
- Orlando Marriott