I stayed here while on a business trip in early January and can honestly say that the only appealing part of of my trip was driving through the fountain gateway on my very first day. From then onward, things went downhill fast. This Springhill Suites is apparently one of the largest of its kind according to the check-in lady, and unfortunately of all the check-in routines that I've witnessed while travelling none remotely compared to the deplorable treatment I was given by Kim, at the front office on that day. It became apparently clear to me that she was having a particularly awful day, and I simply dismissed it as such, but she was memorably disrespectful and snarky when checking me in. I was grudgingly handed keys and little did I know that my one-person adventure at the Marriott Jungle Motel, was about to begin. The room I was initially given, had unmade beds, a putrid and lingering smell of mold, and rancid smelling towels. I nearly vomited when I caught a scent of the pestilence brewing in that room. The second room was not at all stellar. Grime and soap scum rimmed the tub, soggy carpeting, peeling wallpaper, and a bed that simply looked incomplete, no skirt, duvet, or anything were found. Only two white sheets thrown over a mattress. Out of a five day stay, my room was serviced by housekeeping only twice, despite repeated attempts to have someone address it. As others have said, none of the room's toiletries seem to ever be replaced here.
The grounds and property appeared overly used and worn, as if this hotel had drastically made it passed its expiration date. The staff also looked worn and didn't seem to show any pride of where they worked. I honestly don't blame them. If I were employed in a building as rundown as this I would run, not walk away from there.
The other memorable part of my jungle trip, were the countless screaming children parading at late hours of the night along the corridors without any redress by security after several complaints to the front desk. Apparently this hotel is big on youth groups by the busloads, you can see them pulling up front all day long. They crowded the elevators and created chaos without any intervention by parents or hotel staff. As a business traveler I would've greatly appreciated to have been placed on another floor. The roaches were also a very nice touch might I add. From floors to the ceiling, my room appeared to be infested with them along with ongoing water problems that maintenance kept insisting were normal. I barely slept during my trip to say the very least. The breakfast layout was an absolute joke, utter revolving pandemonium, morning after morning. Spills everywhere and the hall literally ran out of food twenty minutes before closing. What a total circus. I chose to eat out every morning on the rest of my days and recommend others do the same. Wireless was spotty in most areas and depressingly slow at best, but at least it was free.
As others have said traffic is horrendous getting in and out of the complex, and due to its proximity to Disney, the hotels appear to be landlocked by the Outlet mall and only two local roads that are the major thruways in this area. Getting to and from the Convention Center during my trip was nightmarish almost daily.
Please think twice if you're contemplating on staying here with children, and don't even consider this roach-infested rathole the remotest of possibilities if you're a business traveler in any sense of the term. I can say that I've literally stayed at true standing MOTELS throughout the country that could easily outclass what Marriott has going for them here. Luckily enough, my corporate office had paid for the trip which didn't lead me to ask for some kind of remuneration upon departure. I'll simply make sure to never get booked here again. This place is a lawsuit waiting to happen from what I witnessed while there. BEWARE. You have been warned.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Chanti G,
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I sincerely apologies about the experience you had with us during your stay. We love the feedback as it helps us identify areas that we need to improve upon in order to ensure the best experience for our guest. Unfortunately I cannot make up for the time you had but would love to make it up to you if your travels bring you to the Orlando area again and provide us with a 2nd chance and ensure that you are completely satisfied with our staff and hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.