Booked 3 rooms here for my family's Disney trip. Rooms were clean. Bathroom area was very small. Biggest frustration was the shuttle service to Disney. The hotel advertises they have complementary shuttle service. To get the service you have to sign up at least an hour before at the Expedia Desk. The first night this took around 25 minutes. The pass they print out is about 2 feet long and takes about 5 minutes for them to stare at the computer screen. The return times do not match Disney's' parks time. The park was open until midnight yet the last shuttle was at 11:30 each night, so we had to take a cab. Buses only run about every 1.5 hours.
Breakfast was OK, not great. Included the fake eggs, sausage, cereals and unripe bananas. There was a large high school group there our week. The hotel was giving them to go boxes but most of the kids just filled them up and took the limited seats in the breakfast area. One night we tried to go get ice cream at their store but with the kids it was backed up 35 deep. AC in one room was not working well, it would just cut off. Another room was missing a hairdryer that was never replaced after a call to the front desk the first morning.
If you are wanting to make this a great Disney trip I would not use this hotel. Lots of little things that made it a bad selection.
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- Orlando Springhill Suites
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