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SpringHill Suites Orlando Lake Buena Vista in Marriott Village
3.0 of 5 Hotel   |   8601 Vineland Avenue, Orlando, FL 32821   |  
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Ranked #187 of 328 hotels in Orlando
Newport News, Virginia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Highs and Lows”
3 of 5 stars Reviewed January 23, 2013

This hotel (part of a complex / "village") is in a great location wrt many of the attractions people come to Orlando for. It has a pretty good shuttle service running into the Disney World theme park and overall the facilities are quite nice.

Unfortunately, if you are here on business, you may want to go elsewhere. Its proximity to DW results in a massive amount of traffic in families (including wailing babies and temper tantrum-throwing todds) which kinda detracts from the idea of heading back to the hotel after a long day's work for a little R&R.

Finally, the breakfast bar is deplorable! Looking into the room, you are impressed with the size of the buffet and facility (spacewise). But upon closer examination, it has very little to choose from and trots out the "mystery meat" every other morning as the only selection of breakfast meat. If you want something besides reconstituted eggs, meat of dubious provenance, or a mediocre selection of cold cereals and breads, you'd better eat out!

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 21, 2013
Dear Mike-n-Inga,

I would like to thank you for taking time out of your busy day to share your experience with us as it helps us improve our service for future guest. I am glad to hear that you enjoyed your free shuttle transportation to Disney. I also do apologies that you had a bad experience in our breakfast area; however since your stay we have update our breakfast items with healthier options for guest and more variety to choose from as SpringHill Suites has updated their breakfast nationwide. If you travels bring you to Orlando again please contact us directly as we would like to make it up to you.

Thank you again,

Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Essex
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 21, 2013

We stayed here for two weeks over Christmas. Great location, with curtesy coach to the Disney parks but don't be late for return pick up or they'll go without you! Not us, but we saw it happen!

Hotel staff friendly & helpful, Suites are spacious, beds lovely & comfy; slept great & never disturbed. Could have better drink making fascilities in unit but free drinks were available, at certain times, in reception. Small "shop" also in reception.

The swmming pool is lovely and the whirlpool a lovely 104 degrees; great treat after a day at the theme parks.

The curtesy breakfast was satisfactory food wise but we disliked the self-service free for all and the lack of table & chairs for sitting and eating breakfast. People overflowed into the reception area to eat or took food back to their units. We strongly disliked the use of polystyrene cups, plates & bowls and plastic cutlery....not what we expected of a Marriott Hotel.

The biggest dislike of this hotel was the lack of hot water on most mornings; you can imagine the problems this caused? They sent a maintinence man at 2.30pm who said water temperature was ok. Well, we all know why; everyone was out of hotel at the theme parks!

Room service was patchy, depending on who was on duty.

We have put a complaint in to a tour operator and wouldn't stay there again. The bad points of this hotel sadly out weighed the good points for us.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 21, 2013
Dear tudorgirl37,

We truly appreciate all the great feedback about our hotel and the guest experience they had with us. I am very glad to hear that our staff here was very friendly and helpful during your 2 week stay. I do apologies for the hot water issue you experienced during your stay; I would love to hear from you if your travels bring you to Orlando again so we may make it up to you and your family.

Sincerely,

Frank S
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Kolkata (Calcutta), India
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 20, 2013

The hotel is ideally located - close to the highway (I-4) and a very short drive to the Disney parks. The rooms are decent and pretty good size. Housekeeping does a decent job, but are often inconsistent with replacing the little shower bottles, lotion, and towels as well as cleaning the bathroom. When in Orlando for a theme park spree the guests need a very helpful and knowledgeable front-desk staff at the hotel and SpringHill Marriott provides one with just that. It also has a quality fitness center, great pool area, a very decent free breakfast, free coffee at the lobby, very helpful free wifi too!
The location worked out great for me to relax in the evening after the hectic theme. The hotel is located in walking distance of some lovely eateries, night clubs, pubs like Bahama Breeze, Carrabba's Italian Grill, and The Golden Corral. There are departmental stores, fun zones and even a helicopter tour operator just a block away from the hotel.

Room Tip: Get the top floor room for minimum disturbance from the swimming pool.
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Top Contributor
308 reviews 308 reviews
68 hotel reviews
Reviews in 86 cities Reviews in 86 cities
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed January 19, 2013 via mobile

Always stay here on business. Booked 3 rooms and even though I am a platinum member did not honor the king size bed in all 3 rooms. Hotel is run down from all the traffic it receives. 2nd night a bus of kids came in at 11 am. Suffice it tio say security was called to calm them down in the hallways. 3rd night more people checked in at 11:45 pm and were racing up and down the halls. I had to tell them to calm down. The free breakfast is similar to a college cafeteria or an army cafeteria. Ended going to Starbucks each day as the cafeteria was crowded with kids. Fitness center was ok. Rooms were adequate but ask for extra blankets. Towels not great. Plentyof parking. Since this is one of the biggest SpringHill's they should have a quiet wing on one of the floor instead of putting groups of kids next to business travelers.

Stayed January 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank S, Manager at SpringHill Suites Orlando Lake Buena Vista in Marriott Village, responded to this review, October 21, 2013
Dear Nailcutter,

I do apologies for the noise experience you had during your stay with us and have addressed your concerns with our staff to ensure that we control group noise in the future. We appreciate all guest feedback regarding their stay with as we learn how to improve our service for our future guest. I sincerely hope that you let us know if your travels bring you to Orlando so that we may have the opportunity to make it up to you and your family.

Sincerely,

Frank S
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stay at the Marriott Village frequently, having spent nights at all three of the Marriott properties located here. This was our second stay at the Springhill Suites. The rooms here are very comfortable, the additional seating space which could be used for sleeping is so handy when you have a group. The front desk staff on my visit was friendly and responsive. Yes, this hotel is very active with families, it is less than 5 mins from Disney, however we didn't experience any noise in the hallways and we retired early in the evening due to having to attend an event in the very early morning hours. We did experience a problem with the water temperature, despite being on warm, throughout the shower, the temperature would change to almost scaldling. I advised the front desk and they quickly dispatched a mantenance person. Unfortunately, upon describing and actually showing him the problem, he didn't understand English enough to get the problem. He thought I was moving the shower handle back and forth. My concern was a child could be seriously injured and wanted to bring it to the hotel's attention. So showers were a bit difficult if the water suddenly shifted to HOT when you had your hands/head full of shampoo. I advised the front desk staff again upon check out. The downsize to the hotel, and it is totally out of their control, is the traffic on Vineland Road. Only other comment is in regards to being a Marriott Rewards Member. I have my preferences set for extra towels. I stay 10+ nights most years at Marriott properties and almost never have the extra towels, always end up having to call and ask them to be brought. Not sure why they have a preference page on the member profile if they are not going to try and meet the request. That being said, if you are visiting WDW, this hotel would be an excellent choice.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
1 review
5 of 5 stars Reviewed January 14, 2013

Took the red eye to orlando and didnt arrive at the hotel till 3am. I come to find out the front desk is not open over night and i had to check in at the courtyard next door. Finialy at the front desk i found out i am not even at the right springhill suits hotel. Luckly the frontdesk agent Nilo was able to call the other location and took care of getting everything transfered over and at the same rate!! After everything i couldnt want to just lay down.
The location is amazing, i walked to panara morning, and just mins from Disney as well as Seaworld.
The room was a standard Suit nothing special just a place to sleep with sofa, king bed, flat screen tv, microwave, small fridge.
Workout gym was small but if you go early you have it to yourself and had everything i needed.
When the Frontdesk is open lauren was AMAZING!! every time i needed something even something small she was great, and i wanted to make sure i said thanks to Glenn who always has places to go in the overnight hours.

Over all i great place and I am glad I ended up at the wrong hotel

Room Tip: If you show up overnight the frontdesk is next door
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclenny
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 8, 2013 via mobile

We stayed while visiting Epcot, we used our military rate so it was a pretty good deal. Fresh, hot coffee in the lobby all the time. Staff was fast and friendly at check in. Seemed very clean and well kept. Room was clean and smelled fresh. Mattress was a bit worn, had a crater on one side i kept rolling into. But sheets and pillows were nice and clean and crisp. Not as noisy as i had read in previous reviews. Breakfast was good and hot however be prepared to be herded like cattle... It is free ya know... I would stay again.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

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Additional Information about SpringHill Suites Orlando Lake Buena Vista in Marriott Village

Address: 8601 Vineland Avenue, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #187 of 328 hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Orlando Lake Buena Vista in Marriott Village 3*
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Also Known As:
Springhill Suites Orlando Lake Buena Vista In Marriott Village Hotel Orlando
Orlando Springhill Suites
Marriott Orlando
Orlando Marriott

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