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“Family of 6, ignore the timeshare sales pitch” 5 of 5 stars
Review of Sheraton Vistana Villages - International Drive

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Sheraton Vistana Villages - International Drive
3.5 of 5 Hotel   |   12401 International Drive, Orlando, FL 32821   |  
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Ranked #52 of 326 Hotels in Orlando
Texas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“Family of 6, ignore the timeshare sales pitch”
5 of 5 stars Reviewed March 20, 2013

We had a great time at the Sheraton Vistana I Drive, just ignore the time share sales pitch. There was a post about a bad experience that made me cautious. The 2 bedroom condo was great. The pools and grounds were well kept and the some of the pools stayed open to 1 am (traveling with young adults) Best housekeeping ever!
tI was good to have a heads up about the Vacation/timeshare pitch. When I checked in, I was sent to recieve a "welcome package" bascially coupons and asked to sign up for free breakfast (sale pitch) I declined. I returned to hotel and there was a message "Don't forget to pick up welcome package and free breakfast (sales pitch) there was yet another phone call about our reservation for breakfast ( sales pitch) In the end, they were easy to ignore and the place was great. The location is 5 mins from WDW and away from traffic. There is a nearby Publix grocery store and several restaurants...Great visit, great place to say

Room Tip: we were in building 7 , 3rd floor....we heard no noise, a bit of walk to the pool
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 27, 2013
Dear MAOFW,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay and made the most of our villa accommodations, award winning pools and beautiful resort grounds. We are also pleased with your kind comments concerning our housekeeping associates and we will be certain to pass those comments along to our Housekeeping Management team.

We have forwarded your comments concerning our Vacation Ownership program to our Senior Sales team for review. Please understand, while there are no obligations to attend or participate in the Product Update, the 90 minute presentation is a useful tool which benefits users of the Starwood Vacation Network.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.


Sincerely,

Resort Management
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2,823 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 18, 2013

Stayed here in a two bedroomed apartment, which was a good size. It is a time share development so you will be called numerous times, we just ignored the phone and the voice mails. Check in was slow but all the staff were friendly. Good size pools and grounds are well maintained. Our apartment was cleaned daily but it was only a basic clean so don't expect too much. If you wanted to cook in the apartment you had everything you needed, including a dishwasher and washing machine and dryer. If that is the holiday you want then these apartment would be great.

We did want a bit more luxury and Vistana Villages does not have that. It is a large complex, which does get busy, the apartments are in blocks with corridors open to the elements and all the animals that go through the bins every night!!

There is only one restaurant on the complex, which was good, but it was not fine dining! It was too far from the restaurants at Pointe Orlando for us.

You will need a car if you stay at the complex

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 19, 2013
Dear Dakota3,

On behalf of the entire team at Sheraton Vistana Villages we would like to thank you for sharing your comments regarding your previous stay with us. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our resort with valuable information that we can review to improve on for the future. On your behalf we have already forwarded your comments to our Sales, Front Office, Food & Beverage and Housekeeping teams for review. Also, please understand that while there are no obligations to attend or participate in the Product Update, the 90 minute presentation is a useful tool which benefits users of the Starwood Vacation Network.

We would also wish to thank you for the kind comments concerning our exceptional resort staff, award winning pools and beautiful grounds. We are pleased that all our associates were able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand. If you would like to provide additional feedback please contact us at svvgm@starwoodvo.com.

Sincerely,

Resort Management
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Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

Stayed with my fiance for 2 weeks from the end of November in Key West block overlooking the pool. We were pleased with the hotel & our stay, as the pool was lovely (very warm at night) & the room was big & spacious with a living area/kitchen, bathroom & seperate bedroom but a couple of small things crept into us loving the place. Our bathroom was not as clean as we would have liked & took a few complaints before it was rectified (though not fully) but their maintainence team were very efficient when our power cut out one morning!

Plenty of parking & they do offer transfers to some of the parks (was free as were virgin customers), & the i-ride is just outside of the gates for a 15 minute journey to seaworld or the restaurants & bars on international drive.

Was not bothered by time share presentations but vacation services were not too helpful about giving us directions/assistance once we said we had too much to do.

Grounds & facilities are very good & the back to the front of the hotel is only a 10 minute walk.

We would prefer to stay somewhere with more to do within walking distance on our next visit but would certainly stay again & recommend it to friends & family as a nice 3-4 star.

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 19, 2013
Dear Michellekcr,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are glad to hear that you enjoyed the majority of your stay and would also like to thank you for taking the time to share your comments about your stay with us. It was great to see that you have discovered and enjoyed our best kept secret, the Key West Village, with its newly renovated villas and relaxing pool. The Key West Village provides a peaceful and relaxing resort experience while allowing its guests to remain in close proximity to all our other great resort amenities.

Additionally, please accept our sincere apologies for the Housekeeping inconveniences concerning your bathroom and understand that only regular feedback from our guests and owners allows us to constantly monitor our service levels and make necessary improvements. We would welcome an opportunity to further discuss your vacation experience with you and can be contacted at svvgm@starwoodvo.com.

Sincerely,

Resort Management
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Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 18, 2013

Stayed at this hotel(its more like a apartment or villas) in feb.2013.The price was better than we payed for a small hotelroom in Fort lauderdale.We stayed in building 3 (bella florida village)they told us that was the oldest building and its gonna be renovated soon.But we had no complaint what so ever,the apartment was nice(one bedroom) with everything you need if you wanna cook,wash,dryer ,2 Tvs,DVD player.The surronding was nice with heated pools,swirlpool,BBQ pits,ponds with small turtels in it.Quiet and no traffic.They have a restaurang,bar,poolbar,gameroom for kids,tenniscourt,playground,gym,basketcourt and one pool with waterslide and a pirateship for kids.The food in the restaurang was good.The staff was nice and helpful.It was clean and nice everywhere. There are no restaurang or shops near but you can take the I-trolley bus just outside to go up and down the International Drive.If you go towards Sea World (its close) you have lots of shops and restaurangs.A tip: straight across the street you have Benihana (a japanese restaurang where they cook at your table) Very good food!! Then you have Dominos take away pizza also.I would recommend this place!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 19, 2013
Dear misstimorol,

Thank you for your TripAdvisor posting and for choosing Sheraton Vistana Villages as your Orlando vacation resort last month. You have pointed out so many of our great features including our villa amenities, award winning pools, great food & beverage outlets and other outstanding resort features. At Sheraton Vistana Villages we always strive to provide an outstanding experience for our guests so they can truly kick back and relax. We are also pleased that our staff was able to provide the exceptional level of service that our guests have come to expect from the Sheraton brand.

We look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management
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North Conway, New Hampshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

Just returned from vacation from the Sheraton Vistana Villages and have to say it's a clean, neat hotel with beautiful landscaping. The staff was very friendly and accomodating. We had a 2 bed, 2 bath villa in building 2 and enjoyed it. We had a gorgeous view from our screened-in porch, but couldn't enjoy it because we had smokers in adjacent rooms and the smoke poured into our room each day... We had to keep the porch door and windows shut at all times. There were also many people freely walking around smoking. Needless to say we were very surprised. The pools and hot tubs were wonderful and my teenage children enjoyed them thoroughly! The evening hours were a problem every night due to the many college-aged kids in the hot tubs doing "funnels" and "shots." I was surprised that this beautiful place would attact a spring break crowd. Because of this, we were unable to use the hot tubs/pool with our children in the evening. As far as the phone calls to purchase a timeshare through them; we just simply took the phone off the hook on the first day and never thought about it again. For the reasons listed above, my husband and I would never purchase a timeshare here. Overall, we made the best of it and had a great time!

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, General Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 19, 2013
Dear carrie g,

On behalf of the entire team at the Sheraton Vistana Villages, thank you for spending your vacation with us here in Orlando. We would also like to thank you for taking the time to share your experiences on TripAdvisor, as only regular feedback from our guests and Owners allow us to constantly monitor our service levels and to improve wherever necessary and possible.
It is unfortunate that we did not meet your expectation regarding the smoking policy at our resort. While the villa interiors are currently designated as non-smoking and smoking is allowed on the villa patios as well as in outdoor public areas around the property, we are pleased to share that we will be implementing a new Smoking Policy this May. Beginning in May, the no smoking policy will extend to balconies and patios, all enclosed pool decks, play grounds and other public areas. We will have various "Preferred Smoking Areas" around the resort where guests can smoke without disturbing other guests.
While it is Spring Break and Florida remains a traditionally popular destination during this time we have extensive patrol around the resort by our security team to ensure that every guest on property enjoys their time safely and responsibly. We have a number of pools and hot tubs around the resort and while the St. Augustine Village and Bella Village pools might be busier, we have the wonderful Key West Village pools that is normally quieter than the larger pools.
I have reviewed your comments with our security leadership team and please be assured that we will continue to monitor all areas.
I regret that you experienced some inconveniences, if you wish please contact me at svvgm@starwoodvo.com to discuss this matter further.

Sincerely,

Jorg Heyer
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Stafford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 16, 2013

We stayed here for two weeks in Aug 2012 in a two bed villa. The whole complex was spotless and well kept. There were five of us, three adults and two children, and we had loads of space. We had an apartment overlooking St Augustine pool, which was fantastic. The complex is in a fabulous spot just down the road from SeaWorld and half way between Disney and universal studios. There is complementary transport to Disney and the I trolley stops outside the complex entrance. This was our first holiday at Disney and staying here just made the holiday perfect.

Room Tip: If you have children, rooms around the St Augustine pool are ideal as they sometimes put on movies i...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 19, 2013
Dear Jacquie N,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. We are delighted that you enjoyed your stay and that we were able to contribute to your “perfect holiday”. You are right, the view from our St. Augustine villas is fantastic and we are sure your two children took full advantage of the St. Augustine pool with its 30 food water slide!

We certainly look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange Park, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 14, 2013

We stayed in the one bedroom condo at the back of the property. Very quite. Right next to the heated pool and beach front with a BBQ pit next to one of the retention ponds. The wi-fi worked very well. The room was nice and clean. The kitchenette was great and saved us time and money being able to cook in our room. We enjoyed our stay and will definitely stay there again. As stated by other an reviewer, bobby_bat, "it’s a resort/time-share and so, there is no daily service on offer and you will be bugged about buying a time-share. BUT: if you are not interested in owning an apartment there, it will not ruin your time there is you follow a couple of simple tips. Firstly you don't have to pick up the "welcome pack" upon arrival and check-in if you don't want to. Secondly (and most importantly), as mentioned by a previous reviewer and the best advice I received before staying there, definitely unplug the phones the moment you arrive in your apartment otherwise you will be bugged with sales calls & presentation requests."

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
svv-guest-services, Manager at Sheraton Vistana Villages - International Drive, responded to this review, March 15, 2013
Dear spyder1964,

Thank you for your posting on Trip Advisor and on behalf of the entire Sheraton Vistana Villages team thank you for spending your Orlando vacation with us. Based off your description it appears you were able to experience one of our best kept secrets: the Key West Village. From the layout to its serenity to the pool, the Key West village has it all and is a very short distance to all our other great amenities.

We are so pleased you were able to enjoy your stay and look forward to welcoming you back to Sheraton Vistana Villages sometime in the future. Please do not hesitate to contact us at svvgm@starwoodvo.com once you have made your next reservation so that we can personally attend to your requests and needs.

Sincerely,

Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vistana Villages - International Drive

Address: 12401 International Drive, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Orlando
#47 Family Hotel in Orlando
#128 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vistana Villages - International Drive 3.5*
Number of rooms: 1037
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary scheduled transportation to select Disney theme parks and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more   less 
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Also Known As:
Sheraton Hotel Orlando
Vistana Villages
Sheraton Orlando
Orlando Sheraton
Sheraton International Drive

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