This was the worst experience I have had in Orlando.
When we arrived we were informed the main pool was shut down for maintenence but this was never communicated earlier when we booked the trip a month prior. It was not a huge deal since there were other pools however they were over crowded because of the main pool being closed. Also the main pool is the only area where you can get food.
Next, the Sheraton has a company who transports to the parks. The company they use DID NOT show up. When someone did show up (45 min late) they brought us to the lobby saying we had to get a ticket to ride with them ... and then took off ! ** we still had to pay for the ticket *** you would think after being an hour late to the park and then having the taxi take off they could waive this fee.
Another note about the transport to parks- they are at awful times so we ended up getting a taxi any time we wanted to go somewhere about a $25 charge each way to the parks.
Now, in November i have had an issue with the charges i received while staying at the hotel.
I have called DAILY and talked to about 10 different people to get answers. Promised calls by them were NEVER received and it took me asking for a manager to get any answer which is differnt from previous answers received.
I WOULD NEVER RECOMMEND THIS HOTEL ! too many things went wrong for us while staying a short week.
- Also Known As:
- Sheraton Vistana Villages
- Sheraton Hotel Orlando
- Sheraton Vistana Village
- Vistana Villages
- Sheraton Orlando
- Sheraton Vistana Villages Orlando
- Orlando Sheraton
- Sheraton Vistana
- Vistana Village
- Sheraton International Drive
- Official Description (provided by the hotel):
- The Sheraton Vistana Villages Resort Villas, I-Drive/Orlando is an attraction in and of itself. Fully furnished villas wind throughout the property, creating an atmosphere of tranquility and privacy. ... more less
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