We booked two nights at the Orlando Vista through travelocity.com. It was a last minute reservation, as the home we were going to stay at suffered water damage from a broken washing machine hose. I did do a little checking before hand, but did not see the negative reviews that are out there about this hotel, otherwise we would have never stayed here. Hopefully, you'll be able to read this review before you make the mistake of booking a room here.
We left after one evening due to a bed bug infestation in our room , room #702. Please, this is to anyone who stayed in this room, be on alert. I was lucky to catch a couple of bugs crawling up the wall by the headboard before actually getting into the bed. At first I thought they were tiny cockroaches, but they did not scurry away when I put the light on that was nearby. Then, I thought they may gotten in through the the window, since this Central FL after all). Not liking any kind of insect, I was trying to figure out what kind of bugs they were and hoping that it wasn't bed bugs. I lifted the bed skirt to find dried blood markings (meaning that they have been feeding on previous guests) and then saw several bed bugs between the bed skirt and mattress! Clear signs of an infestation.
My husband, my six year old son and I went down to the front desk in our pajamas and told the uncaring desk clerk about the problem. His only exchange was "sorry, we are doing construction on that floor after all." What?? Then he went on to say that he had us booked in room 315, not 702. My husband said that was news to him as we had been in and out of our room all night (dealing with the bogus pizza delivery restaurants - that's a whole another story). Word of caution: Do not order pizza from any of the local places unless they are of a reputable national chain or you will get taken advantage of and when you call to complain, you may get some ghetto chick who used the F-word to me when I wanted them to correct the problem, after threatening me - no kidding. The hotel did have a sign at the front desk warning people not to order pizza from any other restaurant, but their own. It would have been nice if they pointed it out to us when we checked in, instead of pressuring us to take a tour of some nearby time-share. It would have been nice too, if the menu for pizza place had been removed from our room, so we wouldn't had order from the damn place to begin with.
We reluctantly, checked into our new room on the 3rd floor, had it not been 2:30 am, we would have high tailed it out of there. I checked both beds for any signs of bed bugs, didn't see any. I barely slept that night and I wore my day clothes to bed. We were up early and requesting a refund for the second night. After calling travelocity and clearing it through the front desk we were not charged for the second night. I honestly believe that we shouldn't have been charged for the first night!!
Please, do not put your family through this. Book a room elsewhere!! Your safest bet, is to stay at a Disney Resort, may cost more, but you'll be happier in the long run.
- Also Known As:
- Vista Orlando
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