First, it was easy to get to the resort from the airport on the Magic Express; short lines & short wait get going. Then, very welcoming staff came out & greeted us by name as we got off the shuttle, then sat with us in the lobby and went over check-in paperwork & where everything was. Concierge made sure we had reservations/tickets for everything we needed. So friendly, so helpful, above and beyond. Loved our room overlooking the Savannah-there are many viewing areas around the lodge to view animals & birds, with very knowledgeable guides to answer questions & tell stories-but to be able to see giraffes at all times right off our balcony was awesome! Dinner at the buffet restaurant was a good experience in trying new cuisine, but very pricey and I wouldn't pay that price for picky eaters,or eat there twice. I enjoyed the huge pool while my hubby enjoyed the pool bar before dinner. This is a beautiful lodge with great service, and we love watching wildlife so this was a perfect place for us to explore, then relax, for the afternoon and evening before going to Epcot the next morning. They held our bags the whole next day after we checked out, while we did Epcot. This was likely a one-time experience for us (due to the high cost of all things Disney!) and it was so worth it!