The hotel room was quite large with two rooms, but the carpet was filthy. There was no warm water when we arrived, so I complained to the front desk. He had to personally run up to the seventh floor and turn the hot water back on. I went to check what was going on and found the front desk deserted with angry customers waiting and the phone ringing non-stop. He came back out of breath and preceded to help everyone, several of which had come down to complain about different matters. Apparently, phones and fridges were broken along with cold water, but luckily my appliances and worked and the water was fixed.
I blame any service problems here on very poor management... how could one person hold down an entire large hotel for much of a shift without neglecting duties? The poor fellow running things did all he could but it was not enough for everybody, though the effort has to be applauded.
One other thing positive about this place was the location- about five minutes drive from Universal and right off of International Drive, where all the restaurants and touristy stuff is. If management could hire an extra cleaning lady to vacuum and a maintainance person to fix people's problems, this place would have easily scored four stars here and kept from being torn a new one from other reviewers. It is a shame but what are you gonna do?
- Official Description (provided by the hotel):
- All suite property one block off International Drive with easy access to Universal Studios, Sea World, Disney World. Our 154 spacious suites overlook a lushly landscaped courtyard with an outdoor pool and hot tub. Each is equipped with two televisions, microwave, refrigerator, wet bar, hairdryer and individual coffeemaker, complimentary hot buffet breakfast, local calls, high-speed Internet access and transportation to Universal Studios and Sea World. On site laundry facilities and gift shop. ... more less
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- Also Known As:
- Lexington Suites Orlando Near Universal Hotel Orlando