I have stayed at this hotel at least 4 or 5 times over the past two years. As with any property, there are staff changes, management changes, and things get old. Two years ago, I would have rated this hotel with 5 stars. With each visit, the stars were subtracted. The customer service is amazing, but the housekeepers started ignoring details. Considering that the hotel offers great prices in a high traffic area (Disney), I am sure it becomes a chore to keep the rooms clean. Minor touches make the difference. Dust on air conditioning vents, spots on walls, hair in the shower and "guck" in the corners of the shower are gross factors for me. I have not complained or blogged about it. I happen to read some of the reviews on here and saw some housekeeping nightmare stories. Well I am happy to report that after returning to my room today, it was spotless and the housekeeper even organized my things. I appreciate that personal touches. Note to hotel, whip off the finger prints on the light switches and clean out the corners of the showers!
- Also Known As:
- Hilton Garden Inn Lake Buena Vista/Orlando Hotel Orlando
- Hilton Garden Inn Lake Buena Vista/Orlando Hotel
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