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“Cheating on customers” 1 of 5 stars
Review of Value Place Goldenrod Road

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Value Place Goldenrod Road
216 South Goldenrod Road, SR 408 & Goldenrod Rd, Orlando, FL 32807   |  
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Hotel amenities
Special Offer
Rate Cut or Free WiFi
Ranked #201 of 327 Hotels in Orlando
Woodbine, New Jersey
1 review
10 helpful votes 10 helpful votes
“Cheating on customers”
1 of 5 stars Reviewed August 13, 2010

I booked this hotel on official Value Place web-site for my 7- day Orlando trip because it's relatively new (equals to me not dirty) and they promised good security. $100.00 was required to keep the reservation. I never had any problems with hotels before but just in case I printed confirmation page that look solid and respectable. Now about real face this "Place". After 17 hours of driving from another state my son and I stepped in lobby of the hotel at 3:15PM (the check-in time is 3PM). The fellow at front desk was speaking to man with 2 kids that looked upset and confused. He was telling them there are no rooms available(well, happens if you just walk into the lobby and ask for room). I said I have the reservation. And front desk guy provides me with information he absolutely has no room for me ether. I thought he did not hear me well and got my printed reservation confirmation with number and $100.00 deposit. Front dest fellow did not even wish to look at it and said it is nothing he can do. I asked the manager and he dials SOMETHING ON HIS CELL PHONE (the front desk phone is right there but he does not use it). After few seconds of "waiting" he said "she does not pick up the phone, but it does not matter because there are no rooms available". I asked there is my money in such case because I paid $100.00 deposit. Guy had no clue and was shifting in his seat. I left lobby and tried to call phone number on reservation page. All I got was answering machine. In a meanwhile the truck pulled over and the guy started to move stuff from truck to hotel glansing over his shoulder on our car. At the moment I was too upset to look closer for what's going on but later on we landed in defferent hotel with same family that I saw in lobby of value Place and the father of kids asked me if I saw that other people got room while we were in parking lot trying to find nearest hotels over the phone. He recommended to take care of it and I don't know about his way but I do it now so travelers know they CANNOT TRUST THIS PLACE, THEY ARE CHEATING ON CUSTOMERS ( and all my futher attempts to call manager resuted in offer to leave the message). AVOID BY ANY MEANS

  • Stayed July 2010, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VP-Clean-Safe-Simple, Public Relations Manager at Value Place Goldenrod Road, responded to this review, November 29, 2010
Dear Valued Guests,

Part of the Value Place promise is to never accept pre-payment or advance deposits for your reservations. We do require a $100 fully refundable security deposit upon check-in, it is never collected before a guest arrives. We pride ourselves on outstanding customer service and regularly recieve accalades from very grateful guests on our above and beyond service.

Being that we have four Value Place locations in Orlando, we would never turn away a guest with or without a reservation. In the event of there being no availability, we would simply offer to accommodate that guest with a room at one of our sister properties.

We strive to provide you with clean and safe lodging without sacrificing comfort. Count on Value Place for a wonderful experience that is sure to save you money.


VP Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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16 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Orlando fl
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 19, 2010

The Value Place Hotel on Goldenrod Rd Orlando Fl, looks promising. The day manager (Marshal) is a pretty nice guy. But when night falls, the hotel changes dramatically. We had a room right next to the security office, and they constantly played loud music, and had women over constantly. The tenants in the room above us had 2 kids, that ran back and forth all day and night. For 2 weeks we complained and they did nothing. They didn't move us or them. One day upon arriving to the hotel from breakfast, we were not entirely to see (no exageration) at least 10 sherifs outside, along with every nosey tenant huddled around the front door. People talk in the halls loudly, and there are some very...odd...people who stay here. Overall, it was a horrible stay, and I'm very sleep deprived. Do not stay here unless your an insomniac that likes to hang around the ghetto.

  • Stayed January 2010, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Value Place Goldenrod Road

Address: 216 South Goldenrod Road, SR 408 & Goldenrod Rd, Orlando, FL 32807
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Kitchenette Wheelchair access
Hotel Style:
Ranked #201 of 327 Hotels in Orlando
Price Range (Based on Average Rates): $
Number of rooms: 121
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Also Known As:
Value Place Goldenrod Road Hotel Orlando

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