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“Very good experience ....” 5 of 5 stars
Review of Hyatt Regency Grand Cypress

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Hyatt Regency Grand Cypress
4.0 of 5 Resort   |   1 Grand Cypress Boulevard, Orlando, FL 32836   |  
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“Very good experience ....”
5 of 5 stars Reviewed August 7, 2005

I just finished a five night stay at the Grand Cypress and was very pleased with the hotel, they are obviously very concerned with their guests well being. Whenever we had a question, or were lost, there always seemed to be someone there willing to help us in a friendly manner.

In my research of the hotel prior to the visit one post had made the comment that the rooms were outdated, this was not true based on my experience. I had one of the lower level "garden" views which would be considered budget for this hotel and found the room to be quite nicely decorated with new and clean furniture artwork, etc. The bath was pleasently large with a separated toilet enclosure and included a scale, which I almost never find in a hotel. The only complaint with the bath was that the drain was slow and tended to collect water, but I did not report this.

The room included a work desk with two chairs, more than adequate for business. The TV had excellent sharpness and there was more than enough storage/closet space for two person's clothing for five days.

I usually avoid hotels in favor of B&B's simply for the issues of privacy and solitude. We may have just been lucky, but this was the quietest room that I can remember being in. During six nights, I cannot remember being awaken once with the usual door slaming, loud plumbling, 3AM drunks, etc. I have the feeling that I may have been lucky that there were no major conventions during this time.

I will affirm one concern that I had read about, namely food pricing, but with a caveat. Our first meal was a Sunday morning buffet that was $18.00, which is no doubt pricey for most of us. But, the meal included French-pressed coffee, a great smoothy and food that tasted and was prepared with high standards. It was not the same old high priced breakfast buffet, and the service was great. We spent two mornings walking to IHOP and Denny's but came to the conclusion that the Hyatt was a far better value than having to walk in the humidity.

One last comment, I found the park tranportation shuttle to be more than adequate for our needs with two exceptions. If you plan to be a park hopper, you may need to reconsider either staying at a Disney resort, or accepting that you will need to take what could amount to an expensive ca b ride. You cannot go from park to park directly on Disney's system, you always need to go to a Disney resort first, and then catch another bus to the new park. If you plan to hop in order to catch a later Hyatt shuttle at a later pick up time, give yourself plently of time, and then some. You should also know the pick up location as the parking areas can be quite large. We went right out of the Tranportation Center (note: this center is NOT the Magic Kingdom as is noted on Hyatt's schedule, the center is a hub between Epcot and the Magic Kingdom) when we should have gone left and ended up five minuets late to pick up the shuttle, this cost us about $25 in cab fees. Also, try to leave the firework show early if you have to get back to a resort, what had been an empty Monorail station turned into a massive exodus of guests a short time after the conclusion of a show. This added an unanticipated 30 - 40 minute delay and another missed shuttle/cab penalty.

You can get around this if you simply spend the whole day at one park. Remember that the shuttle's leave exactly on time, there is no grace here. If you think that you have an extra five minutes, be prepared to either accept the cab penalty, or have a fallback plan to catch the shuttle at a later time ...

  • Stayed August 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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  • Location
    4.5 of 5 stars
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    4.5 of 5 stars
  • Rooms
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  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
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Owasso, OK
1 review
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed July 29, 2005

We booked this resort approximately 4 months in advance. We booked directly through Hyatt.com as we wanted to be guaranteed a room at this resort and not have to go through some of the overbooking fiascos that sometimes accompany booking with discount package groups, etc.

We arrived at 3:00 p.m., Thursday, July 14th, 2005 for a 10 day stay. After driving up to a security gate and saying we were checking in, the security guard called the front desk to insure that our name was indeed on the roster. My husband pulled the rented convertible (Avis, 397.00 whole 10 days, great rate) into the self-parking garage (parking included in room rate) after he dropped us off with our luggage at the front entrance. My daughter and I proceeded to the check-in desk. This was a very small desk without much fanfare. I had to ask if it was the main check-in desk as it wasn’t really clearly marked. The concierge asked if I would like a complimentary glass of champagne while I checked in. Of course I accepted. Sparkling Juice for my daughter (age 11) would have been nice too though. Check-in process went smoothly. We were given a room overlooking the pool (view of Disney and fireworks) without requesting it. The Bellman arrived and escorted us and our luggage to our room, stopping at a huge picture window on our floor overlooking the pool to point out different areas of the resort and the views of the Disney grounds in the distance.

The Room: As other people have pointed out in the past, the rooms aren’t anything really special. They are about the size of a Holiday Inn room and the bathroom is the same. No special tub, one sink, etc. Our room had two double beds but they seemed smaller than other hotels. The pillows are AWFUL. They are like sand bags. You’re better off folding some towels and putting them in the pillow case. We didn’t even bother to ask for the key to the mini-bar but did request a fridge be brought to the room. We were expecting one the size of the mini-bar but this thing was HUGE. It was only 25.00 for the entire stay. We stocked it up with breakfast stuff and snacks. There is a small coffee maker in the room. It is the kind that pours the coffee directly in the cup, one cup at a time. Coffee and tea (Earl Grey) was supplied. Our room had a small balcony (about 2’) that you could step onto. Most people used theirs to dry their swimsuits (tacky). There is a ceiling fan in all the rooms and we used that every day. The air-conditioning is adequate. Someone else wrote that the air conditioning had a motion sensor and would turn off if it didn’t detect motion. This is not accurate. It has a sensor on it that turns it off if the BALCONY Door is left open. This is to prevent the humidity from entering the room. Keep your balcony door closed and you will be fine. I think the person who wrote that probably just mistakenly turned the thermostat OFF at times.

Bathroom: The bathroom is fairly small. There were only 3 of us and it was too cramped for all three to be at the vanity at the same time. It was too cramped for more than one at a time, actually. The lighting could have been better. There is a lighted make-up mirror however. For the amount of money the room cost, one would expect a vent in the bathroom but there isn’t one. The tub was fairly worn out and could use major overhauling. The water pressure was poor although the hot water never seemed to run out, even after 3 people took very long showers. Our toilet wasn’t connected well to the wall and moved back and forth, banging the wall. The supplied toiletries are not good. The shampoo doesn’t even lather. The conditioner and skin lotion seemed watered down. The face soap dried my skin out and made it itch but I have fairly sensitive skin. I did like the little sewing kits and took those each day. Also, Do NOT believe the scale in the bathroom. Though it might seem like you should have lost 4 or 5 lbs with all the walking and water exercise, you haven’t.
Housekeeping: I am the type of person who appreciates housekeeping service when I am staying in a hotel. I wouldn’t want to do that job and know that a lot of people are basically pigs. We pick up our own trash and tidy up the room every day before leaving. I also leave 5 dollars a day for housekeeping. A lot of people say that’s a lot but I figure if I’m paying 200-300 dollars a night for a room, I can afford an extra 5 a day for the maid. That said, housekeeping could use some re-training. I left notes with the tip requesting extra towels, etc. The requests were ignored. I wrote in plain print block letters so I know they could read my handwriting. Perhaps they could not read English. After a few days of that I finally called housekeeping and mentioned that things like the coffee and tea were not being re-stocked. I requested extra towels at the same time. The next day the room was loaded up with stuff and there were specialty soaps that hadn’t appeared before.

The Pool(s): There are two pools. One is a large pool that is divided in half by a large grotto that contains a couple of hot tubs. The Grotto area houses the Game Room, The Gym, Restrooms and what used to be the pool bar. I’m not sure why the pool bar inside the Grotto is no longer functional but there is a bar “hut” by the towel hut now. One section of the pool is smaller and features a fairly good waterslide. This got a lot of action from kids and adults alike. Kids 13 and under have to pass a height requirement and get a wristband from the Towel Hut before they can slide. The other side of the pool has cascading waterfalls that are fun to float under. Most of the pool is 3-5 feet. There is a small area by a waterfall that is 6.5 feet. A lot of people were jumping off the side of the pool through the waterfall in that area. From what we were told, the side of the pool that has the large waterslide is the smoking side. There were a lot of people on that side smoking cigars. The larger side of the pool by the towel hut is “supposedly” non-smoking. There is an elevated deck above the pool deck that people are supposed to go to if they want to smoke. This rule is not enforced unless someone complains. As a non-smoker let me say this: I detest smoking and I understand that it is outside but there are a lot of people who still can’t stand the smell of tobacco. I witnessed sloppy smokers by the pool edge who did not care if their ashes dropped into the pool water. Also, there are little kids around. If you HAVE to smoke while at the pool, go to the upper decks away from those you might offend. I realize that there are a lot of international visitors to the resort who are used to more relaxed views on the smoking practice so if you are a non-smoker who is being offended by the cigarettes, simply complain nicely to the towel hut concierge and they will then have security ask the person to refrain from smoking on the lower pool deck or move to the smoking side of the pool. Between the two pools is a smaller heated pool. There is also a smaller waterslide for tots at the heated pool. None of the hot tubs were terribly hot. The tubs in the grotto need to have more jets in them. They were more like tepid swirling bathtubs than real hot tubs. The Towel Hut opens around 10:00. You have to check out towels and return them there when you are finished. The reason for checking the towels out is another measure to prevent people from driving onto the hotel grounds, parking and simply using the pool.

The only problem I had with the pools is this: I think the smaller heated pool was originally intended to be the “small child, baby pool”. It is the one that has the little waterslide for the small kids. It is my opinion that ANY baby or child in diapers should be contained in that one pool. I never put my daughter’s diapered bottom in a public swim area that was not a “baby pool”. It’s just gross and I think that should be better enforced. If you have a child in diapers, please think about the fact that babies do not have control and diapers are NOT always leak proof.

The Beach and Lake: The beach area was kind of neat. The sand was a bit hot to play on a steamy July day however. The lake is only for boating and water biking. No swimming allowed but who would want to swim in a yucky lake anyway when there is a fantastic pool right there? The use of the kayaks and hydro bikes and paddle boats are included in your resort fee (yes, you will pay a $13 a day resort fee on top of the room rate). You have to sign a waiver the first time you use anything and the waiver is good for the rest of the stay. I didn’t really read the waiver but I assume it basically said if you get injured or die while using any of the resort toys, then you can’t sue. The hydro bikes were fun. The paddle boats are HARD. If you are not in premium shape, skip them cause once you paddle out to the middle of the lake, you still have to paddle on back. There is a trunk with life vests and pails and shovels to play in the sand available for guest use. The beach contains a volleyball net (there’s one in the pool as well) and a tetherball. There are hammocks on the beach as well but I didn’t witness many people using them because it was so hot. If there were fans above them that would have been better! You are supposed to go to the Towel Hut Concierge and sign-up to use the water toys as well as the many land bicycles that are available to the guests. The Towel hut also has inflated swim rings for use free of charge. They also sell them. We purchased a couple because we really didn’t like the thought of using a “community” inflatable. The pool concierge will blow them up for you with the air compressor. They will even blow up the inflatables you didn’t purchase from them (Walmart and Walgreens had them for 2 dollars). Please tip them at least a dollar if they do this for you. All the pool concierges are nice but there is one named Emily who is WONDERFUL. This girl was always friendly and helpful no matter how many guests were screaming at her for her attention. There is a large outdoor fire pit that usually gets going at night with marshmallow roasting, etc. It was closed during our stay due to renovations. There are scheduled activities around the pool/beach area for kids and adults. Saturday nights feature a movie by the pool. It was changed to one of the conference rooms during our stay however.

Restaurants/Bars: The only restaurants we visited were the Palm Café’ which is located close to the pool area. This is a small snack type restaurant which also offers Pizza, sandwiches and salads. This is the ONLY reasonably priced eating establishment at the resort. We also ate dinner one night at the White Horse Sports Bar. Now, this wasn’t really a sports bar. It was a really nice, elegant restaurant with televisions. Don’t think that because it’s called a sports bar, that you will get an inexpensive dinner. The dinner menu featured elegant appetizers like escargot stuffed mushrooms (which were fabulous). Dinner for 2 adults and 1 child with one bottle of wine and a bottle of Pellegrino water ran $250. We ate breakfast every day in-room (cereal, etc. purchased from the grocery store Goodins which is located in a shopping center just around the corner from the resort) and ate lunch either from the Palm Café’ (a tip about eating poolside: Don’t order lunch from the bar hut or the pool waitress. Throw on a cover up and sandals and go into the Palm Café’ instead..you get the same food if you order it directly inside and it’s cheaper and faster) or off-site somewhere. There are a lot of fast food restaurants and chain restaurants in the same shopping center as Goodins Grocery (I think it’s called the Crossroads Center). There is also a Winn-Dixie located close by as well. We didn’t eat at Hemingway’s but it looked kind of nice. All the restaurants are casual, not even requiring long pants on men (which I don’t agree with).

There was really only one bar inside the lobby that I knew of. It is called Trellises. It is just an open area bar, nothing special featuring mediocre wines for $8-$10 a glass.

Hotel Lobby/Grounds: The hotel lobby is nice. It is vertically expansive. The afternoon we arrived it had been raining pretty well and there were shop vacs along some of the canopied areas inside the lobby because the skylight roof leaks. Normally during the day hours there are various birds (large Parrots, Cockatoos, etc.) on several perches. The day we arrived they weren’t out because of the rain and leaky circumstances. We later got to visit with them. There is one white bird (I don’t know his name but he is perched adjacent to Merlot, the large Parrot) that whistles suggestively to you as you walk by. I call it the “rare construction worker cockatoo”. Every day around 2:30 a bellman will introduce the birds to those around and you can take photos with them.

The grounds are nice to walk around. If you go out the doors through Cascade restaurant (located adjacent to the Palms Café’) you will see a nice walkway with a little bridge and a part of the lake that the ducks and swan seem to frequent. There is a black swan there as well. It’s the first time I’ve seen a black swan in person. I couldn’t figure out why the ducks and swan liked that area most until I spotted the reason. There is a “fish food” machine located on the bridge railing that you can put a quarter into and get a handful of food to feed the ducks and swans. My husband and I started laughing when we spotted a “Beware of Alligators” sign. As we were cracking up an employee walked by and stated that he personally had never seen any but apparently after a hurricane a few years back someone spotted one so they put the sign up just in case. I think it’s really just to further discourage people from getting into the water.

Parking: There is no covered parking at the resort. The parking lot is fairly shaded however. Be prepared for kind of a long, sometimes uphill walk from the parking lot to the hotel. Better yet, just get the hubby to drop you and the kids off at the front entrance each time and let him go park. 

I want to mention that we met some fellow guests and had the opportunity to view one of the Penthouse Suites. This particular suite was two stories with the sleeping area and large spa-like bathroom upstairs. The bedroom area upstairs was an open area though so we didn’t really care for that. There was a VERY large walk-out deck with table and chairs. This Suite was located on the 18th floor. The view was lovely but I have seen nicer hotel suites in Las Vegas for a fraction of the cost.

I think that about covers everything regarding our stay. All the staff is super-friendly and that seems to make up for the needed physical updating of the rooms. We would recommend this resort to anyone wishing to stay offsite of Disney, however, I think all-in-all we preferred our stay at Universal Studios’ Portafino Bay Hotel two years ago.

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San Francisco, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 28, 2005

My two kids (7) and (10) and I went to Grand Cypress the week of July 8 -July 16. We had a couple of negative experiences, but they were fixed fairly quickly and we ended up having a great time.

When we arrived, a beauty pagaent was being held at the hotel and they had given our room away (high floor - swimming pool view) and put us in a room on a low floor with no view and they were out of rollaway beds. I was quite upset about this, but once I asked to speak to a manager - they responded well. They didn't charge us for that night and the next day they moved us to a better room. The next day I took my kids to Hyatt Kids Camp, which is wonderful - especially if you are travelling alone with kids. I went back to the room to sleep, but they were doing construction on the floor and the sound came through the air vents. I called to inquire when this would end and they said it would be done soon and were very apologetic. Later that night, when the kids and I returned from Disney World, there was a bottle of champagne and chocolate covered strawberrys in the room with a note from the manager. The only other issue I had was on the first night when all the teenager beauty queens and their beau's were running around the grounds and jumping off the bridge over the pool - very dangerous. I brought this to the manager's attention and he sent someone out right away.

Tips: Kid's room service menu is a great value, the Hyatt Kid's Camp is wonderful and the staff and counselor's are terrific. My kid's had such a good time they asked if they could go back the day we were suppose to go to Animal Kingdom. Please note, the daycare room is quite small - but good for infants and toddlers - however the counselor's take them swimming, bike riding, over to the equestrian center...Pool and slide are great. There is a smaller pool which is heated more for little kids with a smaller slide.

Also, ask for a high floor room with a pool view in the left wing as you are facing the hotel. This has the best view of the fireworks at DisneyWorld and Epcot Center at night!!!

Downside: Hotel's shuttle service to the Disney World parks don't run very frequently. You end up taking a cab between the hotel and parks a lot. It runs you about $15 - $20 bucks each way. I don't think you can avoid this, unless you stay at a Disney property or don't mind the limited schedule of the shuttles.

Extra: We went to Epcot Center the last day and didn't have much time to spend there. I wish we had spent more time there. It was really interesting and the fireworks at night are spectacular. It was really magical with the kids. Also, one of our favorite experiences was at Gatorland. It is old and funky - but what fun for the kids. Alligators everywhere - my son said he like it best of all the places we went.

  • Stayed July 2005
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed July 27, 2005

We stayed at the Hyatt Grand Cypress July 21st through the 24th. This was a last minute trip and they had no "regular" rooms available so we booked rooms on their Regency Club level. My husband and I took our daughter and a friend and we got the second adjoining room for half price with their "family plan". As with most hotels, on this level, you receive free continental breakfast and evening cocktails and hors deuvres. The service was unbelievable. Always at least four attendants ready to wait on you (with a smile no less!) and fix whatever you like to drink...from wine to martinis. The food was delicious. One night they had a crab and shrimp pasta salad. We didn't even end up going to dinner! Another night we enjoyed crab claws and spring rolls. Also, later each evening they serve dessert and after dinner drinks. The service from the rest of the staff is exceptional too. The day we checked in, we were without water for a few hours due to construction (which was no big deal since we were going down to the pool anyway). Later that afternoon they sent us a bottle of champagne and chocolate covered strawberries with a note of apology for the inconvenience. Then, when our daugher and her friend (both 16) missed the bus from Disney (due to the fact that it left earlier than scheduled) the manager sent a towncar for them, and allowed us to ride along. The pool is gorgeous and there is alot to do. My husband and I even took a canoe out on their beautiful lake. All the activities are included in a $13 resort fee. Some of the things they offered that we did not have time to take advantage of were horseback riding, golfing, tennis, and paddle boats. The location is great...just around the corner from Downtown Disney. I can't recommend this hotel highly enough! If we find ourselves in Orlando again, we will definitely stay at this hotel.

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Worthington, Ohio
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed July 23, 2005

We pricelined a resort in Orlando and landed the Hyatt. We loved it. Our kids had a great time at the pools and slides. We used the boats a bit. We did not eat there. Too pricey!!! ($8 hot dog) There are many restuarants located nearby and all of Disney is within a few miles. You can see the fireworks from the room.

  • Stayed June 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clarkton NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 19, 2005

This is one of the best stays in orlando, the rooms were clean and the service was great. The pools and amenities were just as we expected.
However the food was overpriced and was a disappointment, but there
are great franchised resturants very close by. I would highly recommend
the stay here.

  • Stayed June 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
2 of 5 stars Reviewed July 17, 2005

We stayed the week of July 10th and the first thing we were greeted with was they did not have the rooms we booked and confirmed. We booked adjoining rooms on Regency Club level and were given the 8th floor. When we asked why we didn't get what we reserved, there was no real answer - just that the 8th floor was the best they could do. Management promised us we'd be moved when a room became available, and there were a few days that week that the hotel was not busy, but we never heard a word after check-in.

We had dinner at Hemingways one night and noticed the nice things that used to be there( centerpieces on the table, the delicious chive butter they served with a warm bread basket and the gorgeous displays the chefs created each day) were missing. The server told us it was due to a new chef, but looked more like cost cutting measures (although the prices for the meals had definitely not been reduced). This was one of the most disappointing experiences we had - and while we had planned on having dinner there 3 out of the 5 nights we were there - we didn't go back after the first night.

In addition, they are working on a new roof and while we were there, a storm blew the temporary tarp off and it poured into the lobby, apparently flooding the electrical room that ran the elevators - so needless to say - we spent some time in an elevator stuck between the 10th & 11th floors (pretty scary when you're that high up with no power & no way to get out). We were told hotel management would be contacting us - but we never heard a word from anyone.

Although we have visited this hotel numerous times over the last 10 years, we will not be back. The service and the genuine interest in making sure your every need and expectation were met is just not there anymore. It seems this hotel in particular caters to the convention crowd and individual guests just don't seem to have much clout. If you do decide to go - skip the regency club. It just isn't worth the extra $100 per night you pay and in our opinion, they oversell it - so the lounge is always crowded (especially with childern).

The pool was the one saving grace of our trip. It is without a doubt the most beautifully laid out pool area we have ever seen, and the slide is a kids (and adults) delight.

  • Stayed July 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Additional Information about Hyatt Regency Grand Cypress

Address: 1 Grand Cypress Boulevard, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Top resorts Hotel in Orlando
#17 Spa Hotel in Orlando
#19 Luxury Hotel in Orlando
#27 Business Hotel in Orlando
#35 Family Hotel in Orlando
#50 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Grand Cypress 4*
Number of rooms: 815
Official Description (provided by the hotel):
Discover one of Orlando's most inviting escapes, Hyatt Regency Grand Cypress. The outstanding array of resort amenities filling our resort creates an amazing retreat for families and business travelers, alike. Play golf and tennis, swim, sail, or treat yourself to a massage. Savor a meal prepared by our renowned chefs – cuisine ranges from authentic southwestern fare to fresh sushi and a sumptuous American buffet breakfast daily. Our family-friendly resort offers an ideal location adjacent to Disney World – kids of all ages will love exploring area attractions. When it comes time to relax, return to our resort, where you always find legendary Hyatt service and smiling staff waiting to welcome you. ... more   less 
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Also Known As:
Hyatt Regency Grand Cypress Hotel Orlando
Hyatt Orlando
Hyatt Grand Cypress
Grand Hyatt Orlando
Hyatt Regency Orlando
Hyatt Regency Hotel Orlando
Hyatt Hotel Orlando

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