We have stayed here a few times and will go back again. The people are very helpful and the rooms which have two balconies are excellent with great views. The prices for meals at the restaurants in the hotel are off the charts. Very expensive so you may want to think about eating off the property. The pool area was super packed because it was a holiday weekend and we found a lot of debris at the bottom of the pool the two days we were there. Overall a good hotel.

We have just returned from a 4 night stay at this hotel and were not that impressed. The hotel is very nice and big but for me this was a downside, with soo many guests you often had to wait a while to get the lift and the walk from your room to the self car park was quite far.
The facilities were great though , the pool was huge with 2 kids slides and compfy pool loungers ,their were paddle boats and kayaks and bikes to use free of charge and also the pitch n putt golf. The restaurants all looked very nice but posh and expensive. We had the breakfast buffet 1 morning which was lovely , a huge choice and nice surroundings but quite expensive too.
The rooms were clean and addequate but for the price of this hotel the room decor was a bit dated and the iron and hairdryer which are in the closet were old fashioned . The balcony was very small but enough to stand on. My good point about the rooms was the air conditioning was quiet which in past experiences is not always the case.
Overall a nice hotel but not the wow I was expecting for the price of it !

Our family of 4 stayed here June 24-July 1. The rooms were nicely furnished and the beds were very comfortable. The decor, particularly in the bathroom was a little dated, but livable. Housekeeping was okay, although I noticed some things they missed during our stay.

We stayed during the Little Miss pageant (must be an annual thing, as I read reviews that repeated some of the same problems from last year). There were problems with traffic flow & the elevators, the layout of the hotel is a little awkward during the frequent Florida rainstorms or various closures of the dining facilities for events, as the only way to the pool was through the lobby and several restaurants or a long winding path through the gardens.

My daughter did the horseback riding lesson - she loved it - probably the highlight of her trip! The grounds are beautiful and the pool is breathtaking - probably the best we have ever seen. The kids loved it and didn't want to leave. Although the hotel was fully booked, there were always comfortable chairs available under the umbrellas and there was more than ample space in the pool. Waterfalls, grottos, bridges, the gardens...it really was amazing. They also have a beach area with hammocks and chairs. Our room was pool view and we could see all the area fireworks at night.

The shuttle service was spotty and somewhat inconvenient. Its best to get a car to get you around if you stay here.

The food is expensive. The breakfast buffet is probably the best meal we had at the hotel.

Overall, we would stay at this hotel again, if only for the truly spectacular pool!

Stayed here for 3 days for a work conference. The hotel is very nice and has a wonderful atmosphere. But after a rainstorm there were numerous leaks in the lobby. I also had a problem with my room key not working for the better part of the second day. The staff was amazing though, they went out of there way to help you and were always smiling and pleasant.