Checked in on Sunday, June 10, 2012. Room ok, went to dinner and on over to Disney, via the hotel shuttle. Shuttle is to run every 30 mins. Try 45 mins and asking front desk why shuttle is late, they had no answer. By the way, this hotel is not a Disney Redort Hotel. Be aware!!! Getting a shuttle back to hotel was also a night mare!! Thank you to the Hitlon hotel shuttle, they were kind enough to bring us back, no one knew where the Royal Plaza Hotel shuttle was. Upon our return to hotel, we found our bathroom to be flooded by the air condition pipe that is over the bath room counter. Called the front desk, they did send over an engineer that brought in towels, a sweeper to suction up the flooded bathroom floor and counter. Next day the bathro floor was flooded again by the same air condition pipe. A gentleman came in with towels, sweeper again with no idea how to stop the water from comming out of the ceiling. Tried to take the hotel shuttle over to Disney, the 10:pm did not show, the 10:30 showed up around, 10:45, asked the driver what happened to earlier shuttles he replied they were just running late. I video taped this. I had gone up to the front desk to complain, and the women at the front called in security!!!!!! I video taped this as well. As soon as the women at the front desk and security realized I was video taping them, they changed their attidues immediately!!!!! I asked for the hotel manager and was told their was not one there. The woman at the front desk then walked away. If this wasn't enough, after spending a few hours at Disney, tried to get the hotel shuttle to return back to the hotel and waited from 1:37am till 2:25am. But get this!!!!! The hotel shuttle now was a Disney Cruise line bus, after sitting and waiting in the correct area and watching this bus go by, at 2am, we starting asking when the hotel shuttle would be there, we were told to look for the bus, with an "A" on it. The Disney Cruise line bus did not have any letters on it, but the bus driver told us that " we should have known" that this was our bus!!!!!!! I took a photo of the bus, only has the Disney Cruise Line logo, no letter "A". Arriving back at the hotel, now after 3am, I inquired at the front desk, asking for a hotel manager, night manager, floor manager was told there was no manager at night!!!! This hotel is only 15/20 mins to Walt Disney but it took well over an hour !!! AND our air condition again had flooded our bathroom, this was the third time in our 2 day stay. We put towels and sheets from our extra bed on the counter and floor and called it a night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.