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“Great Hotel but Sea World pkg a bust” 4 of 5 stars
Review of Fairfield Inn & Suites Orlando at Seaworld

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Fairfield Inn & Suites Orlando at Seaworld
3.0 of 5 Hotel   |   10815 International Drive, Orlando, FL 32821   |  
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Ranked #48 of 327 Hotels in Orlando
Certificate of Excellence 2014
Top Contributor
66 reviews 66 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“Great Hotel but Sea World pkg a bust”
4 of 5 stars Reviewed January 4, 2013

We booked a Sea World Package which included hotel, tickets to Seaworld, fast pass tickets and transportation to Sea World. This Hotel is great I would return ANY TIME!! But transportation was slow and drivers were rude and unfriendly. Worst was they "sold out of said included fast passes so we didnt get any". Beware of package Sea World deals!!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you for posting a review and leaving your feedback. We are pleased to hear you enjoyed the hotel. I am sorry to hear about the challenges you experienced with the shuttle drivers and the Quick Queue passes. Your comments have been shared with our leadership team so we can look for further opportunity and to address the specific feedback you provided.

We hope to welcome you back to the Fairfield Inn & Suites Orlando at SeaWorld the next time you are in Orlando.
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809 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 3, 2013 via mobile

Stayed for Disney Showcase, and it was an ok stay. I felt the room cost to much, the room smelled like Vic's vapor rub I suppose from whatever they use to clean it. The water smelled like mildew or raw sewage, had buy bottles of water to drink and use in coffee machine. The wifi was Terrible, kept losing connection. The remote for the tv didn't work, and At night the room was lit up like downtown Orlando. Had to put the Alarm clock in the nightstand it was so bright and couldn't get the curtains closed. For the price I paid I was expecting a memory foam mattress or at least one of quality, bed was not comfortable.
On the plus the staff was very friendly and helpful, I've never stayed in a Hotel with as many pillows on the bed. The complimentary breakfast very good with fruit, paistries, yogurt, cereal, and alternating between eggs and sausage, and biscuits and gravey. Staff was always cleaning the tables and there was plenty of seating. Room service was a little on the expensive side but not outrageous.
Traffic was absolutely terrible trying to get to and out of the hotel parking, but that is to be expected in such a tourist destination.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you for your sharing your feedback regarding your recent stay at the Fairfield Inn & Suites Orlando at SeaWorld. It is a pleasure to here that you enjoyed the complimentary breakfast and our staff was helpful during your stay. I am sorry to hear about the challenges you experienced with your room and the traffic. I sincerely apologize for any inconvenience you experienced during your stay. Have a wonderful day.
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Bermuda
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 28, 2012

Right next to Sea World with a daily free shuttle.Good hotel very comfortable and central to both Universal and Disney. The rooms are clean and comfortable, Staff very nice and helpful,Wifi was fast, Outdoor pool and hot tub was great .

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you so much for providing feedback from your stay at the Fairfield Inn & Suites Orlando at SeaWorld. We are happy that you enjoyed your stay with us as well as the amenities offered at the hotel. We hope to see you again. Have a great day!
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Somerville, New Jersey
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Stayed here for a golf vacation in December. Hotel is directly across from Seaworld. Staff was very pleasant. Rooms were standard, nothing fancy. Pool has a splash zone for kids and a pool bar for adults. Hotel offers Pizza Hut delivery to room and has a restaurant on site. There is a TGI Fridays about 50 yards from hotel and a few fast food joints within walking distance. Drug store also nearby for sun tan lotion, etc. Further North on International drive there are many more restaurants and shops. If I had to do it again I would probably stay down there because of more choices and activities. But I enjoyed my stay at the Fairfield Inn.

Stayed December 2012, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

Great hotel for the price. Friendly staff, simple but adequate breakfast, clean rooms. Perfectly placed for Sea World and only 10-15 min drive away from other parks. Worth noting very limited shuttles to parks other than Sea World. Nice to have the pool too.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you for such a nice comment. We are happy you were able to take advantage of our complimentary breakfast and pool area. Your feedback is greatly appreciated.

We hope to welcome you back the next time you are in Orlando. Have a great day!
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Mobile, Alabama
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 6 cities Reviews in 6 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed December 28, 2012

We checked in the day before Thanksgiving. There were 2 adults and 2 children.
Pros:
View of SeaWorld
Free breakfast
Free shuttle to SeaWorld

Cons:
Room was very drafty. You could hear the wind whistling through the window.
Beds very uncomfortable
Alarm clock was so bright.
Not walking distance to SeaWorld.

All in all we will most likely not stay here again. We usually stay the Renaissance just across the street from SW. It is so worth the extra $.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you for your review and for staying with us. We are glad to hear that you enjoyed the complimentary amenities that are offered to all of our guests including breakfast and the shuttle service to SeaWorld. I am sorry to hear you were unimpressed with your room and the location of the hotel. We appreciate your feedback!

Have a wonderful day.
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Miami, Florida
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 26, 2012

Hey Everyone,

Our family stayed at Fairfield Inn Seaworld. We defiantly enjoyed our trip. There were a few things we enjoyed and didnt like. Not every place is perfect! Especially hotels. We primarily stayed at this hotel because of SeaWorld Package. It was very economical with tickets plus because you stay at the hotel you get Quick Que for FREE! Which was great because we didnt have to wait at all in any of the rides for Sea World.

Cleanliness: The room was in ok condition. Very nice décor. We stayed in a standard room with a side view of SeaWorld. Immediately I saw something on the wall next to the lamp adjacent to the bed. We found a fake eyelash on the wall which to me was disgusting. The light switch in the bathroom was dirty, as it was nice wiped clean. The rugs seem clean, furniture was in good condition. The fridge was excellent although it did freeze our drinks, but that was ok. Other than that it was ok.

Housekeeping: We needed extra towels and we received them in 15 minutes or so. Also, extra toilet paper and they were quick at that too. We asked for a playpen and they brought it up in a hurry as well. I must say I was very impressed with the condition of the playpen. It was brand new! Never used and they assembled it for us and brought extra blankets along with. Was very happy with that. :)

Attitude of Staff: The front desk was very pleasant, we had no issues. Staff always said good morning to us each day. Moreover, When we checked in my husband asked about the Quick Que and where we can access the passes, and they stated that we needed to walk to SpringHill the neighbor hotel which is from walking distant took us no more than 1-2 minutes to walk over there to get the Quick Que passes. Our major issue was trying to get the Quick Que passes. We walked to the counter and requested the tickets and a staff member “Keily” stated that we cannot get the tickets because they have a Christmas party that she needs to attend to and so the counter was now closed, when she was still there. Seemed wrong to me however we proceeded to tell her that they don’t close till 8pm and she said sorry, our systems are down anyway. It was just excuse after excuse. We didn’t get our passes and we needed to come back the next day as she told us “you can call me and I can hold the tickets” but she never answered the phone anyway. That was the worst customer service ever. Since when is a Christmas party an excuse to not be able to obtain passes? Was truly a waste of time and disgusted.

Breakfast/Food: The hotel offers free breakfast at the hotel. It was an excellent experience. We did go to the earliest time which was 6:30am, and it was a breeze. Very clean and staff was readily available to assist with anything. The staff was always cleaning tables and making sure everything was in order. The staff even gave my kids SeaWorld stickers and they loved it! Great experience.

Overall, Hotels are Hotels. We treated it as we are only sleeping here. So let’s leave it as that. If I can change some things it may be the curtains they did give us a hard time of closing fully, the eyelash on the wall, And the attitude of the staff member Keily. Other than that it was ok.

Room Tip: Ask for a room that faces SeaWorld. You can see the fireworks at night.
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Fairfield Inn & Suites Orlando at Seaworld, responded to this review, January 10, 2013
Thank you for choosing to stay with us while visiting Orlando. It is rewarding to know that we were able to make your stay pleasant. I am sorry to hear about the challenges you had during your stay with the condition of the room and the service of the Concierge staff. Your comments have been shared with our leadership team members so we can look for further opportunity and to address the specific feedback you provided.

Have a wonderful day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Orlando at Seaworld

Address: 10815 International Drive, Orlando, FL 32821
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#40 Romantic Hotel in Orlando
#47 Family Hotel in Orlando
#47 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fairfield Inn & Suites Orlando at Seaworld 3*
Number of rooms: 200
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Also Known As:
Fairfield Inn & Suites Orlando At Seaworld Hotel Orlando
Fairfield Inn And Suites Orlando At Seaworld
Fairfield Inn Orlando

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