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“Memorial Day Getaway” 4 of 5 stars
Review of Waldorf Astoria Orlando

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Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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SUMMER RATES FROM $199!
Ranked #9 of 328 hotels in Orlando
Los Angeles
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Memorial Day Getaway”
4 of 5 stars Reviewed June 11, 2010

We stayed in a deluxe suite with Disney view, room 1513. The hotel grounds are very beautiful and the gym is one of the nicest we have ever used at a resort/hotel. There is a very nice pool area with frozen grape skewers in the afternoon. The room was very large and had a sitting area, dining area and bedroom with a small balcony off of the sitting area. We had a view of Epcot and Hollywood Studios. We were able to see Illuminations from the balcony. The Fili D'Oro linens in the room were some of the best in any hotel we have stayed. We only had room service, but the Mac & Cheese and Angel Food Cake were incredibe. The staff were extremely helpful and polite. We would highly recommend this hotel if you want to be close to the parks but want a more grown-up atmosphere.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
1 review
5 of 5 stars Reviewed June 7, 2010

My husband and I stayed here this past weekend to celebrate my birthday! It was wonderful, we were greeted with smiles and treated very well from the moment with entered the hotel until we left. The staff is excellent and very accommodating. The restaurants at this fine hotel are very good also. I would recommend this hotel to anyone who appreciates a fine hotel.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Snellville, Georgia
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 6, 2010

My husband and I celebrated our 30th Anniversary at Bonnet Creek Resort in Orlando which is walking distance from the Waldorf. We had planned to eat dinner at the Waldorf while in Orlando. We actually watched it being built each time we were at Bonnet Creek the last couple of years.

The restaurant was very elegant and we liked that. We were given a very nice window table and enjoyed a great view of the golf course and pool area.

The servers were outstanding and treated us very special. We felt like we were the only ones there. Thomas Z, Timothy and Andrian provided a wonderful dining experience. It was also great to get that special complimentary sensational chocolate cake surprise. It was delicious! The food was wonderful and portioned just right. The Waldorf salad is not on the menu which was a surprise to us. However the restaurant had one made up for us and even divided in half for us so we both could enjoy it. We will definitely be back on our next visit.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mclean, VA, USA
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 4, 2010

I went to Orlando for both business and leisure. I was their for a business conference and extended over the weekend with my family. I really couldn't have been happier with the experience and I don't typically like Orlando.
This is a very new hotel (opened at the end of 2009). It is also attached to a Hilton property. It has two pools, the more leisurely Waldorf pool and the Hilton pool with water slide and lazy river for the kids. The lobby is great looking out over the pool and the golf course. The rooms are spacious, very nice with large bathrooms and comfortable beds. They all have flat screens, DVD's, etc... They do have a SPA which I did not experience.

It is 10-15 minutes from Disney with shuttle service. It is one of the only properties within Disney that is not owned by Disney. The location is fantastic if you are planning on hitting Disney.

The service was really great. My family came in a couple of days after me and we had connecting rooms for my two young kids. We were checked in early, crib already in the room and a very attentive and detailed staff ready at all times. When there was a problem with an in room dining order because of my daughters food allergies, they not only fixed it, but they comp'd another nights meal. They have a few very good restaurants between both properties and you never have to go outside if you don't want to in order to get to the Hilton. The golf course is a lot of fun with a great club house, but water all over it so it can be challenging.

  • Stayed May 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tucson, AZ
Top Contributor
59 reviews 59 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 31, 2010

We loved this new property at Disney World. The service was exceptional. We used the in room dining, bell staff, concierge, laundry and of course housekeeping services. All were performed with a high level of professionalism, courtesy and efficiency. Room and bathroom were very spacious. Furniture including bed was very comfortable. Bathroom had separate tub and shower which was nice. Having a quiet room is important to me and ours was very quiet. Only complaints: not enough pillow selections, so had trouble finding a comfortable one. Also, it is located just slightly outside the Disney property and shares a bus with the new next door Hilton and schedules are not as frequent as we would have liked. This is a minor complaint, however. Not too many kids, so it was pretty quiet, even at the pool. I would highly recommend this property, especially for adults only. For families, the Hilton looked like a better choice for food and pool.

  • Stayed May 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tampa
1 review
3 of 5 stars Reviewed May 27, 2010

My wife and I stayed at the Waldorf Astoria Orlando last month on our first weekend getaway since our youngest child was born. The time for these trips is difficult for us to find, and we were very disappointed in our stay. Our visit was from March 25th to March 28th. We chose the Waldorf because we wanted to simply relax and take advantage of the hotel amenities.

It is hard to explain, but the vibe of the hotel was awkward. Everyone was trying to be nice, and the luxury suite was absolutely beautiful, but it never felt welcoming. When we first arrived, we were greeted at the check-in counter with “Welcome to the… (long pause) Waldorf Astoria… we really appreciate your brand loyalty”. We laughed about this on the way up to our room because she thanked us for being loyal to a brand that we have never visited before, and one which she could barely remember the name of. We didn’t think anything of it until our experiences the rest of the weekend.

As I mentioned, our plan for the weekend was to never leave the hotel since it offered all of the amenities we were looking for. I don’t want to write a book, or sound hyper-critical, but here are some of our experiences:

- The lobby bar was the epitome of stuffy. We tried it a few times… one time I received a terrible poor from the bartender who corrected my pronunciation of a scotch (twice), and the second time we were never greeted after sitting there for over 20 minutes.

- The pool area was beautiful, but on the first morning we had to listen to loud maintenance workers while shifting from lounge chair to lounge chair as they updated the lights. The following day, when the pool was busy, there was one server for the entire area, and getting a drink was an effort.

- When we ordered room service, we were given an exact time the food was going to be delivered, unfortunately it came 25 minutes later and was completely cold.

- We were told Sir Harry’s had a nice selection of drinks, but it was never open.

- Our dinner at the Bull & Bear steakhouse was mostly pleasant. The service was great, the oysters and the carpaccio were amazing, and I enjoyed my scallops. Unfortunately my wife’s filet that she ordered medium-rare came out medium-well. The server was sympathetic and wanted to replace it, but we wanted to eat together rather than watching each other eat, so she kept it. We also ordered the soufflé, and were told it would take about 20 minutes to prepare… it ended up coming out 50-55 minutes later because we were told the first 2 had collapsed as they were being made. The waiter was fully aware and apologetic for the situation, which wasn’t his fault, but never offered to do anything with our bill. The funny thing is that as we were walking out, the manager asked us if we enjoyed everything, and we mentioned that the filet was overcooked, and his reply was shockingly, “yeah, that happens from time to time, have a nice night”.

- We really enjoyed the very challenging golf course, but again had a weird experience in the restaurant there. We sat down at a table and were the only ones there. The server, who was seemingly doing side work behind the bar, never came over to greet us. After 15 minutes, I walked over to the bar and grabbed some pastries and coffee which were out.

- We ended up walking over to the Hilton, and had somewhat better experiences there, but they also seemed confused and understaffed.

(Note: I sent these comments to the general manager, Micheal King, and he sent us a letter offering a free room upgrade if we decide to come back... yippee! hahaha!)

  • Stayed March 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Athens, Georgia
Top Contributor
65 reviews 65 reviews
60 hotel reviews
Reviews in 40 cities Reviews in 40 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed May 26, 2010

There were a few elements that met the Waldorf standard, but even more shortcommings. Poor rooms design--move desk to access PC plug, etc.... Staff was indifferent. No bell service at arrival. Slow check in. Small room. Dreadful in-room lighting. Dreadful parking lot view. Only positve note was the comfortable bed.

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Orlando
#3 Spa Hotel in Orlando
#7 Business Hotel in Orlando
#7 Romantic Hotel in Orlando
#21 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Official Description (provided by the hotel):
Surrounded by the Walt Disney World(R) Resort, Waldorf Astoria Orlando, a Walt Disney World Good Neighbor(R) Hotel, welcomes your family with a wealth of refined and refreshing amenities minutes from Orlando's greatest attractions. Enjoy complimentary transportation to all Disney(R) Theme Parks & the Downtown Disney(R) Area, a luxurious zero-entry pool with private cabanas, a championship 18-hole golf course, a fitness center, and the award-winning Waldorf Astoria Spa(R) ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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