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“A wonderful second stay” 5 of 5 stars
Review of Waldorf Astoria Orlando

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Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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RATES FROM $199*/NIGHT
Ranked #19 of 326 Hotels in Orlando
Durham
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 4 cities Reviews in 4 cities
30 helpful votes 30 helpful votes
“A wonderful second stay”
5 of 5 stars Reviewed September 23, 2013

We returned for the second time in July this year to celebrate our wedding anniversary and my husbands 50th birthday. We booked a suite and it was worth every penny. The service was excellent. We were given champagne and chocolate covered strawberries on our arrival. The view from the balcony was lovely. We could not fault anything. I would definitely recommend this hotel especially if you want to treat yourself.

Room Tip: Disney view is worth paying for and if its a special occasion the one bedroom suite is a must.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Front Office Manager at Waldorf Astoria Orlando, responded to this review, September 25, 2013
Dear TLSJH,

Thank you for choosing to stay with us again and celebrate your husband’s birthday! We are thrilled you enjoyed the amenity and you had a memorable stay. We all hope to see you next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,202 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (549)
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English first
Windermere, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2013

We just stayed here for our 22nd wedding anniversary, and we definitely received "the royal treatment". Orlando has so many beautiful hotels, all competing to be the best for their intended demographic, and most focus on kids and family, obviously. The Waldorf is outstanding for its very personal & attentive "adult level" service, while being equally gracious to the children. We received the warmest welcome from our bellman, Steve, who also helped us with a techie-problem we were experiencing with our new iPhones. The Manager of the Bull & Bear (a fabulous dinner!), our waiter, and all the staff were sincerely concerned with providing the best and most personal service. They were all kind and attentive - obviously not "going through the checklist". They take the time to meet you as an individual and want to make your experience "The Best"! We were open about being there for our anniversary, but I noticed how they cared for everyone, including young children headed to the pool, and they were equally gracious to all. The accommodations are spotless and beautiful - a comfortable blend of classic detail & quality with contemporary freshness - definitely a nod to the original namesake. If you are going to the Orlando attractions, this is a perfect location. You can be very conveniently right in the middle of everything, but feel like you are a world away, while being treated like a VIP.

Room Tip: We had a great view of the pool and golf course.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Front Office Manager at Waldorf Astoria Orlando, responded to this review, September 25, 2013
Dear Susan R,

Thank you for your kind and warm review. Our hotel professionals are thrilled to hear you were treated like a VIP and most of all that you received a warm and sincere service hospitality. Thank you for praising Steve for offering his tech advise. Also thank you for praising our restaurant Team in Bull & Bear for providing personal service. We all wish to serve you again in the near future! Please let us know if you need anything.
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Mountain View, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2013

I was amazed that a resort could be so close to Disney World yet feel as if it were a world away. The exquisite decor, the beautiful grounds and the superior level of service all met my expectations of a five star resort. Yes, it does require an attitude adjustment to spend the day in the magic kingdom and wait in line for 30 minutes to see a Disney princess only to return to the Waldorf where we were treated as if we were royalty. However, we all managed to adapt!

We stayed in a deluxe suite and enjoyed having the extra room. The view facing Epcot was absolutely stunning and the living room area provided both a relaxing area to unwind and enjoy the view as well as a private and comfortable sofa bed for our son to sleep. The bed in the bedroom was remarkably comfortable and we awoke each morning feeling refreshed.

While we wished that the bathroom had been configured so that more than one person could get ready while another was showering, we each enjoyed our turn. The fixtures are lovely and the shower was so powerful and invigorating that no one wanted to leave.

Overall, we loved our beautifully appointed room and enjoyed being spoiled by the friendly and attentive staff. We have previously stayed in deluxe Disney resorts and found the Waldorf to be superior in every way. This was the perfect contrast to the excitement and crowds at Disney and our stay at the Waldorf helped us to love our vacation even more. I simply can't wait to return.

Room Tip: A room facing Epcot is really beautiful at night
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAO_Manager, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, September 23, 2013
Dear ZeeDee_12,

Thank you for taking the time to provide us with such wonderful feedback. It was our pleasure to “spoil” you during your Disney vacation. We were delighted to hear that you found our accommodations refreshing and we hope to see you again during your future Disney vacations and not only.

Best Regards,

Georgie F.
Guest Relations Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

Very fancy hotel, wonderfull lobby!!! Nice clock in there.
Very nice rooms, good sheets and towels. Nice robes.
Expensive self parking, far from hotel entrace, different bulding.
Car needed. Next to Disney Quest.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAO_Manager, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, September 23, 2013
Dear Renataboss,

Thank you for your review. We are happy to hear we met your luxury expectations. We hope to see you again soon!

Best Regards,

Georgie F.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 21, 2013 via mobile

My checking in took like 20 minutes as my reservation was not recognized in the computer. After 3 calls and the front desk clerk plugging away in the computer to look like he was doing something, I finally was recognized that I was standing there patiently and finally given a room. I went up to the room at 1:30 and came back at 5 and the stuff from my conference, some wrapped leftovers and money were taken from my room. I understand and appreciate good service, but after being in the room for 5 minutes and at the hotel for 3 hours or so, one would not expect any turn down service as they have a written schedule of housekeeping not coming until after 5 on your first night. I did not expect my conference stuff, food, or money,which was not a tip, to be taken! When I immediately discussed this with the front desk, they did not seem too concerned and gave me some hotel credit to try to make me happy. Management was supposed to contact me but never did. Overall left with bitter taste in my mouth....

  • Stayed September 2013
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, Front Office Manager at Waldorf Astoria Orlando, responded to this review, September 23, 2013
Dear Balashi,

We regret that you had an unfortunate experience during your stay. I appreciate your speed in bringing this issue to my attention and allowing me to follow up with the appropriate members of our team to ensure that you and future guests are taken care of. We know how important it is for you to experience a truly flawless service experience with us and someone from our hotel will be contacting you to make sure you are taken care of.

Sincerely,

Jason Smith
Front Office Manager | Waldorf Astoria Orlando
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Philadelphia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 21, 2013

This hotel really knows how to treat people. I was actually staying at the Hilton connected to the hotel, but I came over to check out the Waldorf to have lunch. Treated like a queen (and I am a black women, so I am used to bring ignored most of the time, but not here). Everyone was so friendly. Of I had the money, I would always stay at Waldorf Astoria.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAO_Manager, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, September 22, 2013
Dear Star I,

We are delighted you had an opportunity to experience the royal treatment you deserve! Thank you so much for stopping by the Waldorf Astoria Orlando during your visit with Hilton Bonnet Creek. Our resort is looking forward to welcoming you back in the future!

Best Regards,

Georgie F.
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daytona Beach, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 21, 2013

It's difficult to say enough good things about the Waldorf Astoria. First, their customer service is second to none. Each person who works there strives to make everyone's stay memorable, from the moment you step out of your car to the end of your visit. The rooms are clean and quiet, and the beds! Heavenly. The grounds are clean and perfectly groomed. Staying at the Waldorf Astoria is a pleasure not to be missed.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WAO_Manager, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, September 22, 2013
Dear Amarillo_19,

Thank you so much for your kind words of appreciation. The Waldorf Astoria Orlando staff truly strives to exceed every guest’s expectations and we are so happy to hear that we were able to provide you with the outstanding service you deserve. We hope to see you on your next visit to Orlando.

Best Regards,

Georgie F.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Orlando
#4 Luxury Hotel in Orlando
#5 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#27 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
Surrounded by the Walt Disney World(R) Resort, Waldorf Astoria Orlando, a Walt Disney World Good Neighbor(R) Hotel, welcomes your family with a wealth of refined and refreshing amenities minutes from Orlando's greatest attractions. Enjoy complimentary transportation to all Disney(R) Theme Parks & the Downtown Disney(R) Area, a luxurious zero-entry pool with private cabanas, a championship 18-hole golf course, a fitness center, and the award-winning Waldorf Astoria Spa(R) ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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