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“Waldorf Astoria does not disappoint” 5 of 5 stars
Review of Waldorf Astoria Orlando

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Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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Ranked #10 of 328 hotels in Orlando
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“Waldorf Astoria does not disappoint”
5 of 5 stars Reviewed June 8, 2013

Clean and luxurious bedroom and bathroom. Efficient Disney transportation in plush buses with courteous drivers. Friendly personnel at check in. Buy Disney tickets at adjoining Hilton Hotel-inside walk about 10 minutes. A very pleasant stay. Would come again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 9, 2013
Thank you for taking the time to write such a great review! We are so happy to hear you have become a loyal guest of ours! We hope to see you again soon!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (478)
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Slidell, Louisiana
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 8, 2013

You won't be disappointed here. Besides the excellent service all around, the accommodations are superior to most any other Orlando hotel. It is a true resort, with amenities that include an excellent 18 hole golf course, several beautiful pools, access to the Hilton lazy river and water slide next door, shuttle service around the properties, and complimentary bus service to the theme parks. Coffee service is available in the mornings and several newspapers can be picked up at the bell hop desk. Internet is available, although some must pay an additional fee and the connection speed is unimpressive (I got 1.3 Mbps). Also, valet parking is $24/day. Still, its hard to beat the cleanliness and upscale quality of a comfortable Waldorf suite.

Room Tip: Some rooms face Disney for a view of nighttime fireworks. Those usually cost extra.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 9, 2013
Thank you very much for your wonderful review! We are delighted to hear you enjoyed your stay so much. Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester (uk)
Top Contributor
59 reviews 59 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed June 6, 2013

Check-In
This is a quick and efficient process and even though we arrived early to check in and the room was not ready, they took our mobile number and rang us when the room was available.
The staff were also very attentive and helpful.

Valet
Quick and efficient service by all the valet team.

Room
We were upgraded to a suite which overlooked the pool and Disney. I recommend this upgrade as you can watch the Disney and Epcot fireworks of an evening and they are well worth watching.
The room was great with all the amenities you would expect apart from there was not tea bags in the room. When I requested earl Gary tea bags I was informed that these would be $6 per tea bag! I have no idea where they dreamt this price up from as I could purchase a earl Gary tea from the muse cafe in the Hilton for $2.50! S I bought my tea bags from there. I expect a price difference but not to that extreme.
The turn down service is a nice touch but it was random as to what this service included. Sometime the bed was turned down and chocolates on the pillow, other times just a turn down.

Pool
The pool was clean and relaxing and the servers were excellent.
We tried the pool bar on a couple of occasions for food and although the food was good, on one occasion we ordered food and after 45mins no food had arrived and tables that had ordered after us had received there food so we cancelled the food order and left. Not great service on this occasion!

Gym
The gym is very clean and has all expected equipment, although the free weights section only has relatively light weights. The free apples and bottled water is a nice touch though.

Bars
The sir Harry's bar was not open at the weekend and tis was a surprise as it was advertised to be open on Friday and Saturday. The only bar is the bar in the lobby which on occasion had slow service but this only happened once in our 8night stay. One night it was very noisy as there were parents and children singing and shouting in the bar, and this is not what I expect in a 5star hotel. I contacted the duty manager with. Regards to this and I was informed that this was a family hotel and was to be expected! Not the response that I was expecting.

Bull and Bear
We visited this restaurant twice during our stay and I would highly recommend it. The food and service was excellent and could not be faulted.

Other items
There is no longer free tea and coffee in the lobby in the morning as there was previously. There is also a resort charge of $25 I only paid $15 due to being a diamond member but still what is this payment for as on my visit the year before I received exactly the same discount free drinks etc for NO charge!

Overall we had a great time but standards are not the same as they were 12 months prior.

Room Tip: Request a room overlooking the pool and a high floor s that you can watch the fireworks at Disney an...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 9, 2013
Thank you very much for providing your feedback regarding your most recent stay. We greatly appreciate hearing from our guests so that we can constantly improve our guests' experience. We hope to host you again soon so that we can truly exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sarasota
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 3, 2013

This is my all time favorite hotel in Orlando! It is attached to the Hilton who has a lazy river and an amazing pool with a slide for families. Top notch service. Room was great. Bathroom was excellent. Very clean and loved the slippers and robe. Turn down service was great also! Love the chocolates and weather reports for the days ahead.The Tassimo expresso machine in the room was fabulous. You pay a bit more than the average hotel but if you can do it is SO worth it! Only complaint is that you have to valet. This property that will not disappoint. There are many dining options and bus service to all Disney parks. What more could you ask for? Great stay.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 4, 2013
Thank you very much for your fantastic review! We are delighted to hear we are your favorite Hotel in Orlando! We hope to host you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

I want to express my appreciation for the superior service I experienced at the Waldorf Astoria-Orlando. I was there for a family wedding May 22-26, 2013. Your staff deserves a great deal of praise for their excellent customer service. This was my first stay at the Waldorf Astoria, but definitely not my last. I must point out one employee in particular, James Sherrer (Oscars). I was traveling with my niece who has a severe gluten allergy. James went above and beyond to make sure her meals were prepared seperately and that she had a variety to choose from. This reassured me there would be no diet issues, one less thing to worry about. The hotel was quite busy, but James always welcomed Kali with a great big hello which made us feel very welcome.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 4, 2013
Thank you very much for taking the time to review your stay with us. We are ecstatic to hear one of our Team members made such an impact during your stay! We cannot wait until your next reservation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 3, 2013

I would like to start with few issues, One being that there is no microwave anywhere, second being that the fridge isn't stocked with anything, its empty. I couldnt understand why a small microwave isnt there in the room,

Now the good part. The king suite with balcony view 413 is where stayed. Now you can see fireworks from 2 places from this hotel . from our room we could see the epcot fireworks much better the other just the end part because the view has the convention center blocking it. still one of the fireworks is good enough everyday.

The pool is the best i have ever been in, its just awesome for everybdy for kids with parents and for young ppl everybody has a diff space and if u wanna book a private cabana booth they have that also.

The bathroom has some awesome fixtures and just super clean and wonderful, the king bed is too soft for my taste but its heavenly. the sofa pull outbed is to die for. I wanted to buy the exact same sofa bed if i could. its just as good or better than the king bed. 2 thermorstats that has the ac working like a charm and just amazing view of the pool and didn't wanna step outside. 2 tvs with everything you could ask for.

the only thing is that since its in disney no shops near the hotel but u can order food and pizza and whatever and they do deliver and you can go pick it up at the lobby.

if you dont have a car like we did since we flew there, best advice go on a run in a taxi and fill up with supplies and booze. the fridge is big enough for accommodating anything for 4 days. we got lots of food cold-cut meats and made sandwiches for breakfast since we couldn't go down and eat everyday for 4 days at 25 dollars a person for breakfast.

i went with my family, we were 4 adults and one 20 month old toddler and every one of us enjoyed the hotel.

The internet was free for us since we were hilton honors members and it was fast and awesome. if not i think you have to pay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 9, 2013
Thank you very much for taking the time to review our property. We are so happy to hear your enjoyed your stay with us! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southeast, Michigan
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2013

We recently stayed at the Waldorf using our reward points, and it could not have been a better experience! The hotel staff are well trained, courteous, and they make it a priority for their guests to relax and enjoy themselves in luxury. Our room, which was upgraded to a two room suite was beautiful! What a joy to come back to the hotel in the evening (from walking all over Disney World) and relax on the balcony, too. The magic is certainly in the details...the housekeeping staff set out the slippers and robe for us when we returned that evening. And the dark chocolates were a treat! They also put the tv on to a soft jazz music station and left welcoming lights on for us. The whole experience was one for the memory books for sure! Thank you, Waldorf Astoria for a wonderful vacation!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, June 4, 2013
Thank you very much for your wonderful review! We are so happy to hear we were able to exceed your expectations during your stay! We cannot wait until your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Orlando
#3 Spa Hotel in Orlando
#6 Business Hotel in Orlando
#7 Romantic Hotel in Orlando
#23 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Official Description (provided by the hotel):
Surrounded by the Walt Disney World(R) Resort, Waldorf Astoria Orlando, a Walt Disney World Good Neighbor(R) Hotel, welcomes your family with a wealth of refined and refreshing amenities minutes from Orlando's greatest attractions. Enjoy complimentary transportation to all Disney(R) Theme Parks & the Downtown Disney(R) Area, a luxurious zero-entry pool with private cabanas, a championship 18-hole golf course, a fitness center, and the award-winning Waldorf Astoria Spa(R) ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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