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“Great hotel and location” 5 of 5 stars
Review of Waldorf Astoria Orlando

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Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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Ranked #19 of 326 Hotels in Orlando
Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Great hotel and location”
5 of 5 stars Reviewed March 15, 2013

First, let me start this review by saying we weren't planning to stay at this hotel but I am so glad we did! We live in atlanta and were headed to Disney with our three girls. We assumed we would be able to get a hotel about half way. Well, everything was sold out on i75. I contacted Amex travel and they were able to book us a room at this wonderful hotel. We checked in very late (1am) and the staff welcomed us like it was the first hour of their shift. All smiles and so helpful! The room was nothing less than I would expect of this hotel. The bed was truly heavenly. The next morning we woke up to a beautiful view of a palm tree lined pool w cabanas. The hotels in the property share pools pool... Just FYI.. Then hotel next door has an amazing pool that my kids loved!! Lazy river, cabanas, zero entry pool etc. we went to the breakfast Buffett and it was perfect however pretty expensive at $32 per adult and $18 per child. We did have two breakfast included in our room so that helped. There was a bus service that went to the parks which was very close. It is a very centrally located hotel for disney. I wish we were staying the week at this hotel!

On a side note, the staff really is amazing! We had a friend whose child passed away durning the holidays from a long bout with cancer. The mom took her other daughter to Disney for Christmas because she could not bear to be at home with out her other daughter. We called concierge to let them know of their arrival. The hotel went above And beyond for this family including putting a Christmas tree in their room. While this hotel may be a little bit more expensive than some other disney hotels it is worth every penny!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for reviewing your stay with us. We are ecstatic to hear we were able to create lasting memories for you and your family! It was an honor and a pleasure to host you and we hope to see you again in the future!
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2,210 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (550)
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macclesfield
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2013

My Partner and I stayed here for two weeks last September. We arrived at the hotel from the outside as you pull up it does not have the wow factor. When you go inside your opinion will change, it is very nice.
We checked in then went to our room, we where staying for two weeks and I must admit that when I got to the room I was very disappointed. The wardrobe space was very poor, the standard of the room was good but not great. I heard after my trip that Orlando is like this a tad old fashioned. The room air con or central air was very noisy. Never experienced this in any five star I have ever stayed in.
We complained to the hotel who showed us several rooms but all seemed to have this problem. They moved us to a suite which was very nice over facing the golf course, lovely views but listen out for the green being cut in the morning.
The breakfast was great anything that you could wish for and If they did not have it out no problems they would get it you.
The pools to both of the hotels are lovely and I must say it is nice to walk the grounds.
The hotel is very close to the Disney attractions and they lay on a bus which is very handy.
The food at the bull and bear restaurant is lovely and would say is a must. The steak and lobster was a real treat after the theme parks.
The only thing in think the hotel should consider is having rooms with washing and drying facilities as you will want to wash your clothes. As it is so humid.
The hotel try in every way to accommodate your need very nice.
Also the spa is defo worth a visit I had some great treatments whilst I was on holiday

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for taking the time to review your stay with us. We sincerely appreciate you feedback so we can continue to learn how to improve our product. It is essential for our guests to share their experiences with us and we could not thank you enough. We hope to see you again the future.
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Dublin
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 15, 2013

Would recommend this hotel- beautiful rooms and pool area. But there should be free wi if in the rooms given the nightly rate. However, I must say, the check in process when they describe the "complete check in package" that is the key & map is a tad over the top.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for reviewing our property. We greatly appreciate your feedback so that we can constantly improve of guests' experience. We hope to host you as our guest in the future to fully exceed your expectations.
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Toledo, Ohio
Top Contributor
86 reviews 86 reviews
10 hotel reviews
Reviews in 29 cities Reviews in 29 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 14, 2013

The hotel is conveniently located, wonderful for business or pleasure. Everything is on the grounds- several restaurants and bars, pool, huge convention space absolutely ideal. Rooms were nicely appointed.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for reviewing your stay. We are delighted to hear you enjoyed our property so much! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pensacola, Florida
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 14, 2013

This was my second time at Waldorf Orlando. This time was with the kids. We had a great suite with connecting room. The hotel is located in a very nice location. The buses to the disney parks made things so easy. It was only a 20 minute rise to island of adventures so we were covered. The breakfast buffet each morning was the highlight. There was something for everyone and if you could not find it, they would make it for you. Dinner at Bull and Bear was fantastic and after a long day at parks it was sooo nice to have great food in same hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for reviewing our property. It is wonderful to hear you had such an amazing time during your second stay with us! We cannot wait to see you again for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington dc
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 14, 2013

My family has stayed here twice while visiting Disney. This is a spectacular property -- really run to Four Seasons standards (or at least what they used to be). It is a wonderful respite for the parents from Disney. The adjacent Hilton property has a wonderful lazy river pool that is great for the kids to enjoy. Great restaurant -- just great service all around. Both times we booked at rates which were far below the high standards of the place -- my impression is that Hilton is still rolling out this premium brand and so early adopters are getting a bargain.

Room Tip: Disney view if you have kids to see the fireworks at night.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for taking the time to review our property. It is wonderful to hear you had such a memorable stay with us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, wi
Senior Contributor
36 reviews 36 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 14, 2013

Although a typical 2 queen bed room, the furnishings and ammenitites made it seem so much more than a typical room. Beautiful furnishings, large bathroom with separate tub and walk in shower, bathrobe and slippers, large window overlooking the golf course. Housekeeping was outstanding. One of the cleanest, most organized rooms after housekeeping I've seen. Then there was the turndown service -- which is completely unnecessary but to come back to your room after a long day with chocolate on your pillow, a printed good night thought and jazz music playing in the background -- it was very welcoming. The pool area didn't disappoint, warm temperature on a cool early spring day, wicker couches/chairs and at night, gas firepits to sit around and enjoy a drink. Everything was well appointed and staff was friendly and helpful. Great stay.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Guest Relations Manager at Waldorf Astoria Orlando, responded to this review, March 15, 2013
Thank you very much for taking the time to review your stay with us. We are so happy you were able to enjoy so many on property amenities during your time here! We cannot wait to host you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Orlando
#5 Spa Hotel in Orlando
#6 Business Hotel in Orlando
#9 Romantic Hotel in Orlando
#25 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
Surrounded by the Walt Disney World(R) Resort, Waldorf Astoria Orlando, a Walt Disney World Good Neighbor(R) Hotel, welcomes your family with a wealth of refined and refreshing amenities minutes from Orlando's greatest attractions. Enjoy complimentary transportation to all Disney(R) Theme Parks & the Downtown Disney(R) Area, a luxurious zero-entry pool with private cabanas, a championship 18-hole golf course, a fitness center, and the award-winning Waldorf Astoria Spa(R) ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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