The hotel itself is first class and very well maintained. Angie from the front desk was exceptionally helpful and professional in resolving some of our issues regarding billing. Not everybody from the front desk is as helpful as Angie, some even demonstrated rudeness and unprofessionalism. If Waldorf Customer Service would like to collect more information, I will be glad to assist and help improve the service.
Bull and Bear was as good as it can be. Michael was outstanding in illustrating the menu and provided a unforgettable dining experience.
Emilie, the receptionist of Oscar truly demonstrated a 5 star hotel service. During our stay at the hotel, it was one of the busiest times of the year and Emilie handle the situation extremely well. We ended up dining at Oscar almost everyday because of her and our waiter (Jason?).
Room was very well organized and have a spectacular view. Very close to Disney and other attractions. We had great experience with the valet service as we always call ahead and there was virtually no wait.
Last but not least, the spa service is world class and intimate. We will definitely return just for the spa service.