We encountered several very genuine team members during our stay. Without a doubt our expectations were set very high at check in when we were helped by Jason Smith, the Front Office Manager. He was intelligent, kind, engaging, and clearly had a passion and desire to serve. He was helpful with room type selection, local information, and arranging transporation. He was simply a pleasure overall and he's obviously an asset to the WA team. Please be sure to share my comments with Jason. (Yes, by coincidence we do share the same name) Others, whose names I can't remember include the conceirge and bell staff, room service, and the folks in the spa. Pool staff was good with some inconsistency, particular a couple of the towel stand guys who seemed a little bored...perhaps they were. Not impressed with anyone in the sundries shop but it was a non-issue. Overall our stay was nearly perfect, the property is beautiful and the service culture outstanding. Finally, I'd like to take one final moment to RAVE about the entire experience at Bull & Bear. Incredible fine dining service that managed to remain personable, and without a doubt one of the best meals I've had...and I've had some great ones.
Thank you, we'll be back on our next visit.