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“Luxury in Orlando with access to Disney” 5 of 5 stars
Review of Waldorf Astoria Orlando

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Waldorf Astoria Orlando
5.0 of 5 Hotel   |   14200 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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WINTER RATES FROM $299*!
Ranked #19 of 326 Hotels in Orlando
Toronto
Top Contributor
113 reviews 113 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
135 helpful votes 135 helpful votes
“Luxury in Orlando with access to Disney”
5 of 5 stars Reviewed November 11, 2012

We (early 30s, professionals) stayed here 5 nights after spending 5 nights at Disney's Beach Club. The furnishings were of high quality with a luxurious / large bathroom, all the pillows/comforters you could dream of, and Nespresso machine. It got a bit warm with the covers and the thick mattress pad/cover. The pool area is nice although a bit sterile. The cabanas are ridiculously priced (more than a night in the hotel?!) but the lounge chairs around the pool were sufficient for us to use. The pool restaurant Aquamarine was good for a snack and refreshing drinks; the disney shuttles were on time; the staff were extremely friendly, but not in your face. It's a large hotel but so spacious that if you chose to, you could never interact with anyone. But what I loved is that even though it's a high class, high quality hotel, everyone was so friendly and approachable. And this was especially noted in the superb Bull & Bear restaurant. Just so delicious and I can't say enough about the amazing teamwork and interaction of staff there with customers. It is worth the splurge! The breakfast buffet at Oscars was also delicious although expensive ($30). Highly recommend grabbing pastries and coffee/tea at Muse (on the Hilton Bonnet Creek side, about 10 minute walk from inside the hotel) prior to getting to Disney. We also ate at La Luce (hilton side) which was a more reasonably priced dinner place and it was excellent. Taxi to Universal or Premium Outlets was about $30-$40 from a regular taxi that you can get them to call you (rather than taking a luxury town/SUV car that will charge more). The only quibble is that Front desk nor hotel operator did not know that there was a fee for handling packages shipped to the hotel and I had to walk all the way to the Hilton to pick it up. They were nice enough to reverse the charges. The conference facilities are plentiful. Enjoyed the Conde Nast magazines in room.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 12, 2012
Thank you very much for taking the time to review our property. We greatly appreciate your feedback and are so happy you enjoyed your stay with us! We hope to host you as our guest soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,212 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (550)
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English first
Canberra, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012

Staff and service was excellent. Everyone was very very friendly, always willing to assist. The room are spacious and very comfortable. The only disappointment was that a hotel of this standing is still charging for wi-fi access. During my holiday I stayed in five other hotels in Florida, all at a lower standard, and they all had free wi-fi.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 11, 2012
Thank you very much for taking the time to review our property. We are so happy you enjoyed your time with us! Please come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

I recently stayed here for corporate travel. The establishment itself is beautiful but most importantly the staff is professional and accountable. There was a slight mix up with my room assignment; however, I am very pleased with out the management staff took care of the problem. They went above and beyond my expectations and took accountability for correcting the problem. As a result of my experience, my brand loyalty with Hilton increased tremendously. Stay here- they will treat you the way you deserve to be treated while travelling!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 11, 2012
Thank you very much for reviewing our property. We are ecstatic that we were able to exceed the expectations of our Business travelers! Please come back and see us again for a Leisure visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Washington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed November 8, 2012

As adults choosing to honeymoon at Disney World we could have not chosen a better location to perfectly combine fun and overwhelmingly beautiful adult atmosphere. Our suite was enormously spacious and offered luxury around every corner. Our service was beyond compare. Upon departure and arrival each day we were assisted by numerous attendants and the concierge was full of helpful and accurate information. We were also lucky enough to experience breakfast at Oscar's each morning for our stay. After the first day our server, Jose, remembered our names and our coffee preference. He was warm and inviting every single day and made our mornings something to look forward to. Apart from the Hotel, our access to surrounding parks and activities was very convenient. A free shuttle arrived to take us to each park in a timely fashion and transportation was arranged for further ventures with little effort. All in all this was the perfect place to start a happily ever after and we will be returning!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 11, 2012
Thank you very much for reviewing your stay with us. We are delighted to hear we were able to make your Honeymoon a lasting memory! Please come back again next year for your anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucks
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 8, 2012

We have stayed at this wonderful hotel now on a number of occasions and everytime we have loved every minute and cannot wait to re-book our next trip.

This time however, I can only rate this at Very Good rather than it's normal Excellent. This is due to the very poor attitude of one of the Manager's at the Check-In desk.

I won't go into all the details as it's not very interesting - so I'll keep it simple. I was made to feel very small and very much looked-down on despite spending a vast amount of money on this and every single one of our previous visits. We have never been treated this way before and I am glad to say that apart from this one Manager, everyone was their normal helpful selves.

I reported everything upon my departure but I not not feel 100% sure that I want to stay there again next year :( What a shame that the snobby attitude of one person can ruin the overall experience.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 13, 2012
Thank you very much for taking the time to review your stay with us. We are very disappointed that one of our Team Members had such a negative impact during your stay. Your feedback has been shared with our Management team and we will surely rectify this. We hope you will give us another opportunity to exceed your expectations and leave a lasting impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 7, 2012

We just enjoyed a short three days at this lovely hotel in Orlando. From the minute you drive up to this beautiful property, you will experience Waldorf service and very reasonable prices. Impeccably groomed grounds, friendly and efficient check in and bell service, beautifully appointed rooms, and exceptional dining. The only shortcoming is a lack of a more casual eating area but do not fear, this grande dame shares facilities with the Hilton which is a short walk away.

Enjoy the live music in the lounge, the fire pits by the pool in the evening, or just relax on the terrace with a nice glass of port - your stay here will not disappoint? Our stay at this lovely hotel was one of the best we have enjoyed in America.

By the way, its a short jaunt to Disney and there are complimentary shuttles so bringing the family is a snap. Children are welcomed.

Room Tip: There are no bad rooms at this location. Ask for a pool view or golf view but whatever you get, you...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 11, 2012
Thank you very much for reviewing your stay with us. We are so happy you enjoyed so many of our property's amenities during your stay! We hope to host you as our guest soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 5, 2012

If you're headed to Orlando, chances are your hitting that parks. The Waldorf Astoria hotel by itself is not bad - though location wise, it is quite difficult to get to the parks and it is not convenient at all especially if you have children with you.

Rooms: quite big (about 45m2 or so incl t/b) and they are very clean. They are furnished well and the beds are very comfortable. The golf course view is preferable.
Dining: tried the breakfast is it was bad (like a low end 3 star hotel).
Gym/Pool: gym is very big with more than 20 treadmills. Didn't bother with the pool as it was crowded.
Location: Convenience-wise, this is a poor choice if you are going to the parks. A disney hotel (though more expensive) offers a much better alternative. There are hourly shuttles to Disney parks (but you have to take a taxi to get to universal w/c costs around USD45 one way) and to DT Disney - but it can play havoc with your schedule as you have to always keep the shuttle times in mind.
Service: over-all it was fine and staff was generally friendly (concierge was especially helpful in giving tips on theme parks and schedules) - but there was one person in customer service that was rude and quite sarcastic when my wife was asking about her eye cream that got lost. In the end, we complained about the guy and another representative attended to us.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WA_Orlando, Front Office Manager at Waldorf Astoria Orlando, responded to this review, November 7, 2012
Thank you very much for reviewing your stay with us. We were troubled to hear that our property did not live up to your expectations. We greatly appreciate your feedback so that we can constantly improve. We hope that you will stay with us again so that we can satisfy your need for a truly distinctive vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Orlando
#5 Spa Hotel in Orlando
#6 Business Hotel in Orlando
#9 Romantic Hotel in Orlando
#25 Family Hotel in Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
Surrounded by the Walt Disney World(R) Resort, Waldorf Astoria Orlando, a Walt Disney World Good Neighbor(R) Hotel, welcomes your family with a wealth of refined and refreshing amenities minutes from Orlando's greatest attractions. Enjoy complimentary transportation to all Disney(R) Theme Parks & the Downtown Disney(R) Area, a luxurious zero-entry pool with private cabanas, a championship 18-hole golf course, a fitness center, and the award-winning Waldorf Astoria Spa(R) ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando

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