Stayed here for a two day business trip. Meetings were held in the hotel as well. Staff were friendly and accommodating. Food in David's Grill was average. Room was spacious with two beds, a side chair and table and desk and chair. Bathroom was clean. Room well taken care of. As in my recent stay in another Hilton, a magnifying mirror in the bathroom would have been welcome.

Nice place, for sure. Huge of course. I was on business and even with the firm picking up the tab i had quite Some beef with the place:
- issues with it's cable provider prevented in-room TV - and it took a lot of my patience to get them to figure that out
- extremely expensive business center ($7 for 15 min of Internet access??? Plus charges for prints)
- Starbucks Is $1 per cup more expensive
- food in restaurants and room service not at any level reasonable

Kudos to the valet parking team. They helped turn a potential bad experience into a great service recovery effort. My electronic key got misplace. They ( special shout out to Jayce ) helped me get the key replaced and provided my family taxi vouchers to get to our family gathering for Thanksgiving while the car was in the shop. The whole team demonstrated what a professional group they are. Thanks also to Ashley and Carla.

When I checked in I thought I had a great deal: the hotel looked nice and really clean and shiny. But within a few hours of checking in the problems started.

One would expect that at a hotel of this caliber the least you could expect is a warm working shower, a bed with clean sheets, and a hassle-free experience. Not at the Hilton. You cannot have that.

Here is the long story:
1. I got to my room late as we just put our luggage in the room then went to the park. By the time I got back I was really looking forward to a nice shower and sleep. Not to be. The shower made a lot of noise but no water came out. I called and called and called the front desk, nobody answered. Finally I went downstairs. Was told that someone would be up. I didn't want to wait and asked to be changed to another room. I started getting this speech about how they had to downgrade me if I wanted to change rooms because they didn't have any more king rooms available. I didn't stay around to listen and went back upstairs.

2. A few minutes later I got a knock on the door with someone telling me that they had miraculously found a king room that I could change to. I quickly packed my bags. Unbeknownst to me I was charged $1.15 for the phonecall I made to the front desk. Is that gall or what? A charge for an in-hotel call????

3. When I got to the new room at 2:00 am at this point, the shower worked fine, but when I was about to slip into bed I noticed two large strains on the bottom sheet, about the length of my thumb. These are not stains that would go unnoticed. Someone put them on the bed knowing full well that they were dirty. I called downstairs (and yes, got charged for the call, unbeknownst to me) and requested new sheets, which I put on the bed myself. By the time I got to bed it was well past 3 am. That was the first strike.

4. In the hotle my phone charger wasn't working so I made two phonecalls of 5 minutes each to the people I was traveling with, and two phonecalls to my husband. The rate sheet said that a phonecall was $1.00 to connect and 10c for additional minutes after 60 minutes. To be fair it also said in very tiny, tiny, tiny print that an AT&T rate would apply after that. What it didn't say was that the charges for a 15 seconds phonecall was $7.00. A charge for a 20 minute call was $18. All together I was charged over one hundred dollars in phone calls. Note: there was no Internet at the hotel. Even the business center charged for an Internet fee.

5. The next day I was sick and I ordered in room service (and was charged for the call), and I was told that my room credit card wasn't working. When I went online to check why, I saw that Hilton had held over several hundreds dollars from my account as incidentals. I used another cc and figured when I'd check out the charges would go away. Not so. Three phonecalls later and an urgent email to the bank and the money is still being held over.

6. An additional charge of $135.00 appeared on my card from nowhere, after I checked out.

7. The breakfast was extremely expensive: $5 for a juice. $21 for an omelette. We chose the buffet for $22, they even charged our children, $11 each (!!!! In most places kids eat free!!!) and that would have been ok except the food was so mediocre I would have eaten better at a supermarket

The hotel site was nice, the pool really enjoyable, and the rooms sparkly on the outside (but check the sheets) but I would never come back here. If management had tried to make up for its multiple errors and faux pas, I would not have written a review at all, considering it's hard to rate highly a place that gave you so much angst, but if you're like me, you don't want to have angst on your holidays. You want to know that everything is taken care of and you can, at least, count on a warm shower and clean sheets at the end of the day. Not at the Hilton you can't.