Stayed recently during a few days at Disney. Hotel itself is very nice and pool area is beautiful, however, we had a number of issues which makes the hotel hard to fully recommend. First, I had paid extra for a Disney view. Before making the reservation, I called to find out exactly what that meant and was told that we would be able to see the Epcot fireworks out our window. When we arrived and I mentioned that at the desk, I was told "Oh, well you know we are a new hotel. We didn't realize it, but actually, you can't see them unless you jam your cheek against the window and then you can maybe see a few of the ones that are higher and over our direction" which was exactly the case. Another issue we encountered was the internet.. While free access was available in the lobby, we wound up paying $20 for 3 days of in-room access, only to find that it only worked on one computer - the one that we paid it on. When we inquired about how everyone else in the room (we had 3 computers) could access it, we were first told they were still trying to figure that out, and then that there was no way to do it and we would have to pay PER COMPUTER!! What hotel does that in this day and age????!!! Staff at the hotel and HiltonHonors were of no use in resolving this. There was a shuttle to the Disney parks that ran about every hour, but when my husband and daughter got out at exactly the time they were supposed to, it had already left and they wound up having to take a taxi for $15 rather than waiting another hour for the next one. Upon checkout, I luckily asked for a printout and noticed a cafe charge that was not ours. They did take it off without much problem however. 3 of the 4 room keys did not work, parking was $13/day, and to top it all off, we accidentally left a fleece souvenir blanket we had purchased at Disney in the room when we checked out. Of course, it was not found when I called about it. Again, hotel is very nice, but we had too many other issues to freely recommend it.
- Official Description (provided by the hotel):
- Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,001 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Orlando Bonnet Creek Hotel Orlando