We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place to stay” 4 of 5 stars
Review of Hilton Orlando Bonnet Creek

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Hilton Orlando Bonnet Creek to your Saves list
Hilton Orlando Bonnet Creek
4.0 of 5 Hotel   |   14100 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
WINTER RATES FROM $149*!
Ranked #24 of 326 Hotels in Orlando
GreenLeadersSilver level
St Petersburg, United States
1 review
1 helpful vote 1 helpful vote
“Nice place to stay”
4 of 5 stars Reviewed August 25, 2014

Love the quick elevators, beautiful view of golf course and pool area, friendly staff and comfy beds! Parking is easy and convenient, even though it is a little pricey. Coffee shop has excellent coffee!

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, August 27, 2014
Dear Kris N,
Thank you for your nice review! We are so happy to hear you had such a wonderful stay. We look forward to seeing you and your family in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,116 reviews from our community

Traveler rating
    1,991
    801
    208
    80
    36
See reviews for
1,420
576
60
661
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (835)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New Delhi, India
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 25, 2014

Considering it belongs to the Hilton brand, I was expecting a lot more from this hotel. Check-in was not at all smooth. I obtained relevant information from the reception on my own. One expects info such as breakfast, in-house restaurants, room floor & no. to be told by them during check in. This is mandatory! That aside, rooms were good and clean. The landscaping done around the backside of the hotel was amazing. Maybe presence of a golf course nearby plays a role in that! The hotel property includes a pool plus a circular(walking depth) in which guests can rent a tube(at $5) and enjoy. During our stay, there was a cake competition cum exhibition (we were unaware of this). I repeat, the staff should take an interest in informing guests about activities. Also, during my stay, there was a cafe which served coffee and small bakery items till quite late at night. I found breakfast to be a bit steep at $22 and ate outside hotel. Lastly, check-out was quick and abrupt.
Overall, I might stay here again IF the staff becomes friendly and attentive to the needs of the guest.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this review, August 31, 2014
Dear landwater_travel,

We would also like to thank you for your feedback in regards to your recent stay at the Hilton Orlando Bonnet Creek. I truly apologize for the service you experienced, as this is certainly not the level of service we pride ourselves in. We have shared this information with our Management Team, so that we can understand what we can do to provide a better experience for our guests.

I hope to welcome you back in the near future and restoring your faith in the Hilton Orlando Bonnet Creek.

Best Regards,
Deana H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 24, 2014

We stayed here four years ago when it first opened and loved it! The "lazy river" pool was exactly what we needed to relax and decompress. They do a wonderful job of managing the kids in the pool and although it was a bit crowded on Saturday morning, it was very tolerable. We stayed here this past weekend for the same reason. While our stay was good, and we still HIGHLY recommend the pool, and will likely stay there again, there were some small things that added up to some frustration.

First, check-in is at 4pm which is the latest of any hotel I've ever stayed at. The best they could do was 3pm. We planned on this and arrived ready to hit the pool. Second, neither of the lamps by the bed worked and they were not connected to the wall switch (we tried every button, switch and plug in the room). Third, there was no seal/sweep/gasket on the shower door so water leaked all over the bathroom floor. It was a good thing we had accidentally brought back a pool towel! Fourth, they charge you a $22 "resort" fee that is non-negotiable and it includes stuff we don't ever use: internet (we don't use unsecured wireless), kids breakfast (we have none), golf cart (not golfers) and access to the spa (too pricey). I was annoyed to be charged this. Finally, if you want late check-out - which is anything after 11am - be prepared to pay for it.

Another thing to remember - parking costs $18/day if you park yourself or $26 if you valet. Since the parking garage is connected to the building, and it is small, park your own car and save the $8. The food was good (with LOTS of options) but remember, you're at a resort so it'll be more expensive.

Room Tip: Construction was going on during the day but was quiet at night. I would recommend a higher level r...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this review, September 3, 2014
Dear JBuck101,

Thank you for sharing your feedback in regards to your stay with us. We are thrilled to hear that you enjoyed the pool and lazy river, but are disappointed to know that you had various challenges during your stay. Our goal is to provide great service and help create memorable experiences, and it looks as though we fell short in these areas. Please feel free to reach out to me personally at the hotel if I may provide any further assistance with booking a future stay with us.

We look forward to hosting you again soon!

Best Regards,
Deana H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 23, 2014 via mobile

Upon arrival at this 5 star hotel we were quite pleased at how nice it looked . When we pulled up outside we were told we could not use main lobby and were directed to a makeshift lobby . We checked in and we're not informed about ongoing building work that was due to complete in the fall this we found out on way to our room as we passed a sign stating this and massive areas draped and cordoned of by a large curtain. We were given a room on 6 th floor excellent view of Disney fireworks.room was ok I don't think it was as clean as it should have been as I found sweets and nail clippings on the floor from previous guests also very dusty .
Lazy river very nice plenty of sun beds parasols and fresh towels the bar near the pool is called the beech it's quite nice a bit on pricey side they do a bar service which we did use to fetch drinks on a couple of occasions I left my coke because the time I waited turned it very watery hence un drinkable and at nearly 6 dollars we started to get our own. Breakfast is served downstairs at the harvest bistro. At 24 dollars per person for what they served I don't think I would have used if It haven't had been for the vouchers we received on check in. some of the days were ruined by building work which I did complain about and brought to the attention of virgin rep and the hotel. Some of the hotel staff were quite rude and unhelpful on the whole I had a good time but I have stayed in better 4 stars

Stayed August 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, August 25, 2014
Dear Dadraa,
Thank you for sharing your feedback in regards to your recent stay. I apologize for the service challenges experienced, as this certainly is not indicative of our Hotel service. Our goal is to provide great service and help create memorable experiences, and it looks as though we fell short in these areas during your stay. Please feel free to reach out to me personally at the Hotel if I may provide any further assistance with booking a future stay with us. We look forward to hosting you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 22, 2014

This is a truly wonderful hotel. Service is great based on my experience of other hotels that I stay at frequently for work and pleasure. You could not go wrong with this hotel.

My father in law fell sick 3 am, not only the staff came up to the room promptly, they called 911 and since I wanted to drive to the hospital at the same time, by the time I got down to the lobby - they had my van out there ready to drive off.

One of the security person not only asked EMT about which hospital they are going to, he gave me directions and his cell number to call in case I take a wrong turn.

When we got back after a tiring day, at least 3 staff members asked how we were doing....When we got to the room - they had a get well soon flower arrangement sitting there!

Kids loved the lazy river, pool and pool side movies. One evening wanted to eat the food that we got from outside and asked restaurant staff for some plates....they delivered by pool side the following for 8 people:
Warm plates
Forks, knives
Cloth napkins

Entire experience was super due to their attention to detail and desire to to their best....

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, August 25, 2014
Dear cm19810,
Thank you for your wonderful review! We strive on a daily basis to exceed guest expectations and we are thrilled to see we were so successful during your vacation! Thank you for giving such great recognition to our team members for their exceptional service! We look forward to welcoming you back to the resort!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
99 reviews 99 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed August 22, 2014

We truly enjoyed our stay at this hotel. The staff were friendly, it had a nice and quiet pool, food was OK (didn't try much of their outlets), but the location was amazing. It is across the street from DownTown disney, an average of 10 minutes drive from all your major disney attractions and they have shuttles to all the major parks.

If you have a car (mind you there is a daily parking fee), staying at this hotel would be perfect.

Room Tip: Don't bother paying extra for the Disney View .. there isn't much to see anyways.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, August 25, 2014
Dear Sam Dubster,
Thank you for your Five Star review! We are so happy to hear you had such a wonderful stay. We look forward to seeing you and your family in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 21, 2014

If you're considering a trip to Disney, look no further than the Hilton Orlando Bonnet Creek! Although not technically owned by Disney, the Bonnet Creek Resort is only accessible by entering the main gates of The Walt Disney World Resort. The Hilton, along with the Waldorf Astoria next door, offer guests the very best of a resort experience, including a pool area equipped with a lazy river and water slide, award-winning 18 hole golf course, and plenty of dining options! Both hotels have complimentary motor coach shuttle service to all Walt Disney Theme Parks, Water Parks, and Downtown Disney. The hotel(s) also offer beautiful views of The Walt Disney World Resort (you can even see the fireworks from Fantasmic at Hollywood Studios at night!) and the ability to use each others pool, interchangeably. Overall, I would recommend the Hilton Orlando Bonnet Creek to any family that wants to be in the heart of Disney and enjoy all its perks without having to pay the exuberant costs of staying in a Disney-owned resort. As a HHonors Diamond family, we look forward to our next stay here!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, August 25, 2014
Dear TrevM99,
Thank you for your great review! I am so pleased to hear you and your family had such an enjoyable stay and were able to enjoy our pools and all the Hotel amenities on site. We look forward to welcoming you back for your next stay in Orlando!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Orlando Bonnet Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Orlando
#8 Green Hotel in Orlando
#8 Spa Hotel in Orlando
#16 Family Hotel in Orlando
#17 Romantic Hotel in Orlando
#26 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1001
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Cheap Tickets, Hotels.com, HotelTravel.com, Hilton Hotels, Orbitz, getaroom.com, Despegar.com, TripOnline SA, Travelocity, Agoda, Odigeo and Tingo so you can book your Hilton Orlando Bonnet Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

Owners: What's your side of the story?

If you own or manage Hilton Orlando Bonnet Creek, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.