We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average ” 4 of 5 stars
Review of Hilton Orlando Bonnet Creek

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Hilton Orlando Bonnet Creek to your Saves list
Hilton Orlando Bonnet Creek
4.0 of 5 Hotel   |   14100 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
RATES FROM $99*/NIGHT!
Ranked #24 of 326 Hotels in Orlando
GreenLeadersSilver level
Bradenton, Florida, United States
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Average ”
4 of 5 stars Reviewed April 2, 2014

This hotel is nice, clean and well located.
Excellent pool, with lazy river. Kids enjoyed it well.

On site restaurants and bar are neat.

Parking is expensive. Restaurant and bar is above average for the class. You can enjoy pool but need to pay to get flotation toys.

In other word be prepared to pay.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tricia A, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this review, April 5, 2014
Dear Vikram R,

Thank you for sharing your recent experience at the Hilton Orlando Bonnet Creek! I am pleased to hear that you and your family enjoyed the hotel and our amenities; thank you for your feedback regarding price. We try to be very cost conscientious as we consider amenity prices and rates, without sacrificing quality or service. I hope to welcome you and your family back for another great stay!

Best,
Tricia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,107 reviews from our community

Traveler rating
    1,987
    798
    206
    80
    36
See reviews for
1,417
575
60
659
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (833)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Gatineau, Québec
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 2, 2014

When my daughter and I arrived at the hotel after a late flight, and some difficulty finding the hotel (its address was not recognized by our GPS and in spite of its name the hotel is not located on Bonnet Creek Parkway), we were in for an unpleasant surprise. Although we had paid for our seven-night stay in full two months before, the hotel was overbooked for the first night. We were turned away and sent to another hotel (they said they had called ahead so we would be expected). Little did we know the saga was just beginning.

After driving for a long time, we finally found the second hotel. I left my daughter in the car and proceeded to check in. There was a long wait since it was well after midnight. When I finally spoke to the clerk, she announced the Hilton Bonnet Creek had called twice, because they had mistakenly send us to the wrong hotel. I couldn't believe it!!! She politely gave me instructions to the next hotel. When I got in the car, my daughter thought I was joking.

So, in the middle of the night in a city we were unfamiliar with and exhausted by then, we drove to the next hotel. We checked in and were placed in a second-story room, and there was no elevator. The room was lesser than that of the Hilton Bonnet Creek, and had noisy air conditioning and blinds that let the light in. We finally got to bed at 2 am.

The next morning, we drove to the Hilton and they were of course very apologetic. Since we had purchased our room through Hotwire, they could not reimburse our first night's stay. Instead, they covered our parking and resort fees for the remaining six nights and gave us a $150 credit which we used for some meals.

Although the pools and lobby are wonderful, the rooms are comparable to those of a Hampton Inn: functional, comfortable, clean but not luxurious by any means. The rooms are not worth the price. The breakfast restaurant is noisy and also overpriced for the quality of the food. You will find a more expensive but much better quality buffet breakfast at the sister hotel (Waldorf Astoria).

We appreciated that the hotel tried to make amends for having sent us on a wild goose chase the first night, but would not stay here again because it is geared to people who attend on-site conferences (we were on vacation) and the rooms are not nice enough to justify the high prices.

  • Stayed March 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 7, 2014
Dear TrueColours54,

Thank you taking the time to share your feedback from your recent stay with us. We understand how important first impressions are and how they can set the tone for the rest of your stay. Please accept our sincerest apologizes for the experience you had at our resort. This is something we never wish for any of our guests to experience. We appreciate your understanding in this matter. Thank you for the further feedback regarding the breakfast and the value for the amenities provided. We are very appreciative of all guests’ feedback as this helps us to continue improving what we have to offer. Thank you again.

Kind Regards,

Megan Bruce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 2, 2014

The hotel is set inside the Disney Parks but not a Disney hotel. The free transportation is awesome! Drivers were very gracious! Lots of pickup/drop off times. Plenty of dining options available. Pool is amazing. (Jacob, server at the pool was so kind!) All the staff is amazing. Seriously, they are trained and happy to be there!!!

Room was cleaned wonderfully! The doors to the room are super heavy but you never heard a noise from the hallway. And the door to the bathroom is also substantial so you don't hear everything going on in there. (***However the placement of the toilet paper roll is THE WORST EVER!)

The beds were delightful. TV channels were a bummer though...not all the channels came in but at least we weren't there to watch tv...

Fridge in room was great! Best advice I can give is to go to the Disney Store inside the hotel to buy your park tickets. Not the concierge!!!! And use Magic Strollers for a stroller is going to the parks!!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 5, 2014
Dear aewilson11,

Thank you for your five star review! And thank you for your kind words about Jacob. We will be sure he is recognized for his outstanding service! We appreciate you feedback regarding the placement of the amenities in the restroom and for the feedback regarding the TV channels. We will have our management team look into both situations to have them researched. We are happy to hear that you had a great time at our hotel and hope to see you in the not too distant future!

Kind Regards,
Megan Bruce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york city
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 1, 2014 via mobile

As a convention hotel, this was fine - friendly staff, clean, comfortable beds, large rooms. The convention area, however, is a far walk from the rooms and there is very little seating areas outside the meeting rooms.
Food prices are exorbitant. They make the prices in the parks seem cheap. The pool area is beautiful - large pool with a lazy river, plenty of lounges.
This is not the place to stay for a Disney vacation . Busses for the most part only run every hour. With multiple stops it could take close to an hour to reach your destination. There is no service to the water parks and very limited service to downtown Disney . A car is needed to get anywhere off Disney property as cabs are very expensive- I was told $50 each way to universal studios.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 5, 2014
Dear iove2travel55,

Thank you for your review and your constructive feedback. We try to be very cost conscientious as we consider amenity prices, without sacrificing quality or service. We will keep your comments in mind and hope you will consider giving us the opportunity to serve you the next time you are in Orlando. Thank you again.

Kind Regards,

Megan Bruce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

The quality of this hotel is of the Hilton Standards. It was a usual experience with the exception of the bed in my room was not comfortable. I have stayed in this hotel many times and this is the first questionable experience.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan B, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 5, 2014
Dear N4360KBwilliamb,

Thank you for your review. We really appreciate your feedback regarding the comfort of the bed. Receiving feedback from our guests helps us to know what we can improve within our hotel. We do hope to have you stay with us again in the future!

Kind Regards,
Megan Bruce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

Very good hotel. The rooms and the common areas were nice and clean. The hallways were quiet. The conference area was fine. Bar and restaurants were very good. Pool and hot tub were fantastic. The shower head was bad (not adjustable or removable) and the facial and body soap was typical (bad) of a hotel.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 1, 2014
Dear Mark F,
We always enjoy reading about our guests' visits with us. Thank you for sharing your experience. We are happy to know that you enjoyed our pool area and the restaurants and we truly appreciate your detailed comments about our bathroom amenities. I want you to know that your concerns regarding shower heads and body soap are being looked into by our Management Team. We hope you will choose to visit the Hilton Orlando Bonnet Creek again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

I highly recommend this hotel to business and vacation travelers. Very luxurious rooms with excellent service from all staff. Great accomodations and enjoyed my experience immensely at Hilton Bonnet Creek in Orlando. Highly recommended.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugce M, Front Office Manager at Hilton Orlando Bonnet Creek, responded to this review, April 1, 2014
Dear John W,
We are excited to learn that you enjoyed your visit to Hilton Orlando Bonnet Creek! Thank you for taking the time to let us know. We appreciate your kind words about our rooms and staff. We hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Orlando Bonnet Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Orlando
#7 Spa Hotel in Orlando
#8 Green Hotel in Orlando
#16 Family Hotel in Orlando
#17 Romantic Hotel in Orlando
#26 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1001
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, HotelTravel.com, Hilton Hotels, Orbitz, Cheap Tickets, getaroom.com, Despegar.com, TripOnline SA, Agoda, Travelocity, Odigeo and Tingo so you can book your Hilton Orlando Bonnet Creek reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

Owners: What's your side of the story?

If you own or manage Hilton Orlando Bonnet Creek, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.