First of all, let me start by saying that upon entering this resort, I was blown away. Not only is it gorgeous, but the staff is courteous and really friendly. We were early for check-in and allowed to put our luggage in the bell-hop station and use the pool, while waiting for our room...which they made available early for us. However, maybe there was a reason this particular room was ready early. More on that in a bit!
As for the pool, I couldn't have imagined anything better! It was just my husband and I staying this time, but we will be bringing our kids if we go back. It was perfect for a romantic getaway, but also incredibly kid friendly with a lazy river, multiple pools, a kiddy pool, and a hot tub. We ate at Beech, the poolside restaurant. The service was excellent, and the food was decent. Overpriced for what we got, but that's what we expected at a resort! I can say that the pina colada made it all OK, though ;)
We had dinner at the sushi bar and lounge, which was phenomenal, and actually reasonably priced for resort sushi! I had to specifically request a vegetarian roll though, since nothing on the menu was strictly vegetarian. In fact, I was a bit put off by the lack of vegetarian dishes at all of the restaurants on site, considering how big of a name Hilton is.
Now onto my only real issue with this resort...the room. While it was gorgeous, it had some serious issues. First, the shower leaked like crazy. This should have been obvious to whoever cleaned or inspected it last, because the entire seal strip was hanging off the door. And when I say it leaked, I mean it flooded the entire bathroom. Now as annoying as this was, we could have lived with it. Until my husband went to turn the TV and it literally fell off the base and into his hand. We called the front desk and I felt like maybe they didn't understand the urgency of the situation (we literally traded off holding this giant flat screen TV in our hands, because it was still partially connected to the base and we couldn't lay it down), because it was a good 15 minutes before someone got there. Since we were getting ready to leave when this all happened, he told us he'd take care of it and the shower before we got back that night. When we came back, the TV was fixed and the shower appeared to be, however after showering we realized this was not the case. Oh well! Also, the toilet ran on and off the entire night.
The other issue we had was with breakfast the next morning. Maybe we weren't informed and were supposed to make a reservation, but it took an hour to get seated (even though they said it would be a 20 minute wait). It was a zoo. We had people cutting in front of us, literally shoving around like crazy people. If we were there with our starving kids, it would have been a bigger issue, but luckily we were able to laugh it off and drink the juice that at least they provide in the waiting area. But I can tell you right now, if we went back with our kids and someone pulled the same stuff with us, there would be a problem. And not even an apology for the wait. The hostesses at the Harvest Bistro were the only staff at the hotel that I wasn't impressed with. The food, however, was excellent! Made to order omelets, etc. Lots of healthy options, not just breads and grease.
I think the thing that bothers me the most about this, is that you don't expect something like this from a resort of this caliber...from a no-name hotel or something, maybe. But this is a 4 1/2 star resort. And even when I mentioned it at checkout again the lady at reception (who, let me reiterate, was so sweet about it), said she would talk to her manager, but I haven't heard from a manager about it. After paying over $250 in resort fees, parking fees, and food charges for a 1 night stay for 2 people (and that's not including the actual hotel cost), I would have expected more of an apology for something like that!
I'm still giving this a 4 star review, because I would stay there again, and I would recommend it to friends. Like I said before, the resort is wonderful and the staff is amazing. I would just stand my ground this time and request a different room if I had any of the same issues! Oh, and I'd make a reservation for breakfast, if I could ;)
- Also Known As:
- Hilton Orlando Bonnet Creek Hotel
- Hilton Orlando Bonnet Creek Hotel Orlando
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