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“Great hotel but beware...this hotel is NOT equipped to handle busy holiday weeks!” 4 of 5 stars
Review of Hilton Orlando Bonnet Creek

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Hilton Orlando Bonnet Creek
4.0 of 5 Hotel   |   14100 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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RATES FROM $129*/NIGHT!
Ranked #23 of 327 Hotels in Orlando
GreenLeadersSilver level
Tampa, Florida
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
“Great hotel but beware...this hotel is NOT equipped to handle busy holiday weeks!”
4 of 5 stars Reviewed March 29, 2013 via mobile

As a frequent business traveler and regular visitor to Disney; I expect to wait especially when I'm staying in the Disney area over a holiday week (ie Spring Break). I am a Hilton Honors member and selected the Hilton Bonnet Creek rather than other comparable hotels because I used points to pay for one of the 2 rooms we reserved during our weeklong stay. We've stayed at this property before and my 2 sons, ages 5 and 10, love the pool area and the slide. I'm sure we would return in the future during a non holiday period when they run their Florida Resident specials. However, I would not return as a full paying customer especially during a holiday. Although the hotel staff was friendly as always, there simply wasn't enough staff to manage the numbers of guests this week.

The Harvest Bistro restaurant had a 30 to 45 wait for breakfast each day...no reservations allowed. Again, I expect these types of delays but after being seated, my family waited another 15 minutes for a waiter to stop at our table and take drink orders. But I dont want to give the impression that the staff was t working hard...the servers were hustling and practically running from table to table to serve guests. This is a management issue - not enough wait staff to handle crowds. Food trays at the buffet were frequently empty which meant lines of guests standing and waiting. And, the hotel needs more housekeepers to keep up with the number of occupied rooms...don't be surprised if you return to your uncleaned room at 5pm after a long day at the parks. Our shower door was broken and the shower completely flooded the bathroom with 2 inches of water. Facilities fixed the issue after a couple of hours but the next morning, there was no hot water in the hotel. When my husband called again, they said it was a hotel wide outage.

Pool area is great- arrive early to get chairs because it fills up quickly. The evening dive in movies are free and loved by kids and adults alike! But the JW Marriott or Omni Championsgate have similar pool areas and nightly rates and they're better equipped to handle holiday crowds.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norway
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 29, 2013

Located close to Disney with a complementary bus service to the attractions Hilton was a given choice. Nice property with a lovely pool area. Friendly in hotel bars and an excellent Italian restaurant. Our room was good with nice beds. Only real complaint was the sound proofing. Through the door to the neighbor room we could hear everything.

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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponte Vedra Beach, Florida
Top Contributor
87 reviews 87 reviews
69 hotel reviews
Reviews in 58 cities Reviews in 58 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 29, 2013

This is a great hotel with tons of amenities but also lots of extra fees! Internet is $15/day. Parking is $27/day. Breakfast buffet is $20. It's an amazing hotel to bring your family to. A huge pool with a water slide and lazy river. Spa, pool, golf and other amenities will keep you busy.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleming Island, Florida
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 28, 2013

The Hilton Bonnet Creek is the perfect hotel from which to explore all that Orlando has to offer. The hotel is located on Disney's property, but isn't stuck in the middle of all the craziness that can overwhelm Disney traveller's, and it provides quick access to I-4. The hotel is spotlessly clean, the rooms are spacious and comfortable, the common areas are elegant and the pool area is wonderful. My wife I have stayed in perhaps 20 different Orlando hotels over the years, having owned Disney season passes, and this is the hotel we recommend more than any other.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leicester
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 28, 2013

stayed here pre cruise in March 13. Lovely hotel,The buffet breakfast had a good choice of food,we had breakfast included in our deal but there was also a breakfast menu you could choose from at an extra cost if you didn't want the buffet.The lazy river was great, water was warm and plenty of towels for the sun beds. The views over the Golf course were beautiful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howell, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2013

This was my first time staying at a Hilton, and I have to say this hotel was absolutely awesome! The Hilton Orlando Bonnet Creek has a wonderful staff who kept making sure everything was as we wanted it to be, and it was! It's technically on Disney property. Room was spotless, had very comfortable beds and was a decent size. Although the hotel does offer a complimentary shuttle, we decided to use our own transportation because the walk to the shuttle has lots of stairs, and we had someone in our party who was unable to do this. The restaurant downstairs was good, but not and the coffee bar is great for grabbing something quick before heading to the park or the pool. The pool bar also serves very good food. This hotel is great for all ages, and has a better value than most of the hotels on Disney property. I Highly recommend the Hilton Orlando Bonnet Creek!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augu
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 27, 2013 via mobile

As a diamond member I have had the opportunity to experience many Hilton properties. This property is very nice, new and up to date. However, I am not confident it will remain in its current condition. We paid nearly $300 a night. No Diamond upgrade available. While I never expect an upgrade, it was the front desk approach that left me disappointed, as if how dare I ask for such a benefit given to the highest level of HHonors.

We had to check out towels and sign for them by the pool. Limit two per person. It takes two towels to cover the lounge chair by the pool leaving no towel to actually dry off. There has to be a better system. Not the level of service I would expect from a $300/ night hotel.

Pool service: poor. The gentleman was more concerned about chasing his female coworker (which I think was management) since she was not in the standard pool service uniform. On a positive note once I left the lounge chair and walked to the bar to pick up my order, the drinks were great.

Breakfast buffet: dirty. Lacking. A $22 buffet should be well stocked and fresh. Disappointed. However, the server was polite and tentative and tried to make the best of the empty buffet. Opted for breakfast off site the second day.

Room: Typical, current, clean. No complaints about the room.

My suggestion is skip this hotel all together until new management can get it under control. I have had better service at the Staybridge and that is not saying much for Hilton.

As an alternative, if you are loyal to Hilton like myself, consider staying at the Hilton Orlando, Destination Pkwy. This hotel is just as new, awesome decor, stunning pool, lazy river, big slide, pool table poolside, great pool service, fire pits, unlimited towels, similar hotel rooms, executive level, and the list goes on. Price is comparable to Hilton Bonnet Creek. Check it out, you will not be disappointed.

Stayed March 2013, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Orlando
#6 Luxury Hotel in Orlando
#8 Green Hotel in Orlando
#16 Family Hotel in Orlando
#17 Romantic Hotel in Orlando
#24 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1001
Reservation Options:
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

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