As a frequent business traveler and regular visitor to Disney; I expect to wait especially when I'm staying in the Disney area over a holiday week (ie Spring Break). I am a Hilton Honors member and selected the Hilton Bonnet Creek rather than other comparable hotels because I used points to pay for one of the 2 rooms we reserved during our weeklong stay. We've stayed at this property before and my 2 sons, ages 5 and 10, love the pool area and the slide. I'm sure we would return in the future during a non holiday period when they run their Florida Resident specials. However, I would not return as a full paying customer especially during a holiday. Although the hotel staff was friendly as always, there simply wasn't enough staff to manage the numbers of guests this week.
The Harvest Bistro restaurant had a 30 to 45 wait for breakfast each day...no reservations allowed. Again, I expect these types of delays but after being seated, my family waited another 15 minutes for a waiter to stop at our table and take drink orders. But I dont want to give the impression that the staff was t working hard...the servers were hustling and practically running from table to table to serve guests. This is a management issue - not enough wait staff to handle crowds. Food trays at the buffet were frequently empty which meant lines of guests standing and waiting. And, the hotel needs more housekeepers to keep up with the number of occupied rooms...don't be surprised if you return to your uncleaned room at 5pm after a long day at the parks. Our shower door was broken and the shower completely flooded the bathroom with 2 inches of water. Facilities fixed the issue after a couple of hours but the next morning, there was no hot water in the hotel. When my husband called again, they said it was a hotel wide outage.
Pool area is great- arrive early to get chairs because it fills up quickly. The evening dive in movies are free and loved by kids and adults alike! But the JW Marriott or Omni Championsgate have similar pool areas and nightly rates and they're better equipped to handle holiday crowds.