The Hilton Orlando Bonnet Creek is a wonderful property seemingly away from all of the craziness that is Orlando, however, it is in fact in the very heart of it, on Disney property. It is a wonderful resort, with a great staff. Our party was a party with two rooms, and we had just arrived having returned from a cruise out of Miami that arrived in port early. We arrived at the property at around noon, and only one room was ready. We self parked, and brought our luggage in to the lobby to check in. Our room wasn't ready, but we were given two keys so that the front desk could simply call us when the room was ready. We waited a long time, but sent the kids to the pool, where they passed the time. Having arrived well before the 4pm check in time, we simply sat in the lobby and waited. We checked about two hours later and it was still not ready. Lolita at the front desk was wonderful. Shortly after she stopped by to check on us, and walked us, insisting on helping with our bags as we went poolside and awaited a call from the front desk. Lolita was great and really made our stay fantastic. Once we were settled in our room, she called to check on us to make sure everything was up to our standards.
The room was standard 4 star Hilton, great bed, beautiful linens, extremely clean, and wonderful lavazza coffee, and amenities. Another great thing about hilton properties is that there are plenty of electrical outlets in very user friendly spots. Electric outlets on the lamps are much appreciated in all areas of the room. The lobby is great with shops, cafe, etc.
Lazy River Pool great for the kids, and adults. Typically there are also activities for kids and families poolside in the evenings.
The only fuzzy part of our stay was the internet connection. It must have dropped every 3 minutes, so we just didn't use it to stream movies, but it was fine for checking email, etc.
Room for improvement on the bathroom shower pressure and lighting. The bathroom was impeccably clean. The only complaint is that the shower head, although a rain shower showerhead, it didn't really have large enough water holes, so not much water came out at once. It was difficult to get enough water at once to shampoo our hair. Lighting was dim in bathroom, even with lights on the side of the mirror, there was not much light at all. The bathroom fan worked great.
The restaurant on the pool level is wonderful, and service is fine. Breakfast can be rather crowded after 9am.
Thank you Lolita for making our experience. We will certainly return and choose Bonnet Creek Hilton over the Intl Drive Hilton every time.
breakfast is very busy after 9 a.m. try to get there early.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.