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“New Family Resort - Excellent Location - Hilton Branded” 5 of 5 stars
Review of Hilton Orlando Bonnet Creek

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Hilton Orlando Bonnet Creek
4.0 of 5 Hotel   |   14100 Bonnet Creek Resort Lane, Orlando, FL 32821   |  
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RATES FROM $99*/NIGHT!
Ranked #26 of 326 Hotels in Orlando
GreenLeadersSilver level
Ponte Vedra Beach, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
“New Family Resort - Excellent Location - Hilton Branded”
5 of 5 stars Reviewed February 16, 2013

Hilton Orlando Bonnet Creek® is a new family-oriented resort close to Orlando's theme park magic -Excellent customer service but lots of fees (see review) . Located within the gates of Walt Disney World® Resort, the resort is nestled in the serene 482-acre Bonnet Creek nature preserve, easily accessible to Universal Orlando Resort® and Sea World Orlando ® as well. The resort is well layed out and offers 1,001 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities -among my favorites are a 3-acre lazy river pool with water slide that is ranked #1 on the TripAdvisor Top 10 Resort Pools® -daily poolside activities made my stay great! This really is the distinct value of the hotel. Negatives- There is a daily resort fee but you will also find this same fee at resorts like Hyatt Grand Cypress® and Wyndham Bonnet Creek@ (Wyndham resort fee is lower thou and includes internet -$16 vs $22 or $25). The WA Kids Club, at the adjacent Waldorf Astoria Orlando, offered a variety of creative and educational activities for children ages 5-12. Another benefit with cost next door is the WA Spa but to relax with the spa's tea lounge, steam room, and jacuzzi is another daily fee of $30.

I recommend not renting a car (the resort has an expensive parking fee) and using the Hilton Orlando Bonnet Creek complimentary luxury motorcoach transportation to Disney theme parks including Magic Kingdon®, Epcot®, Disney's Hollywood Studios® and Disney's Animal Kingdom and Downtown Disney® by Mears transportation (not as convenient as onsite Disney but good).

The resort also offers championship golf (fun even for beginners), a relaxing spa, and twelve restaurant and lounges including the acclaimed La Luce by Donna Scala. The guest room featured a seating area, marble bathroom (note shower had low pressure -hotel said working on that) the size was approximately 414 square feet of space a llarger 37-inch high-definition flat-screen television and the Stereo alarm clock am/fm radio with MP3 connection were all functional. I did not like (even though complimentary for Gold and higher HHonors members) internet access as it only allows one device and wife and I both have lap tops and cell phones. For families consider upgrading for space to A Hilton Suite as they can help w/ requirements such as more space for family in residence, or simply for entertaining 1,665 square feet of space Spacious living room with a queen-size sleeper sofa (kids never do get great bedding except at suite oriented properties.

Hilton Signature Serenity BedTM and the Peter Thomas Roth® bath and shower amenities add to the bathroom but again water pressure is a problem. Wireless and Ethernet high-speed Internet services are okay -but again limited. The Work desk with two-line telephone with voicemail is great for those attending conferences, I did like the Mini-refrigerator and coffeemaker but found more functional space at a nearby Homewood Suites in Lake Buena Vista if you are a Hilton fan. TheHilton Orlando Bonnet Creek is now featuring PURE Rooms, an allergy-friendly, healthier alternative and the rooms do smell fresh, the actual Serenity Bed TM is nice but not as comfortable as the Embassy Suites Lake Buena Vista in my opinion.

I did find the dining options limited Harvest Bistro - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and brunch. A children's menu is available. La Luce - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. MUSE - This coffee shop serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Afternoon tea is offered. The most expensive thing onsite is
24-hour room service available with 4x the price of comparible resorts go to Downtown Disney for much less.

Room Tip: I suggest parlor rooms with king beds Disney/Pool view
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (819)
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English first
Austin, Texas, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed February 15, 2013

I would not stay here on a honeymoon, but this place is really close to everything and I will admit I slept like a baby!

Right next door is the Waldorf and the whole area is kind of ritzy with lots of places to shop and things to do.

Its a little pricey which is why I did not give it the full 5

Room Tip: Get on the top floor if possible
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkeley, California
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 15, 2013

The hotel and property are very nice, well appointed, and comfortable all around. The lobby area is always busy, lots of people hanging out. The staff is very friendly and helpful. We had a great time hanging out at the restaurant bar.

The rooms are fully modern, large, we had a view of the pools, lots of space to spread out, comfortable beds.

This hotel is very well done and a great deal for the price. We had it pegged as a full service resort without being a luxury property, so we could afford it, and we were pleased with the results.

Yes, we liked this place. Even though I have given it 5 stars, here are the potential issues:

The pool is shallow... too shallow - only 3 ft. deep! And the pool bar was not open most of the time we were there.

Also, we spent a day at Epcot and it was a waste of time. Why didn't anyone warn us?

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Mary, Florida
1 review
5 of 5 stars Reviewed February 15, 2013

Great place for the disney park. You have to think broad to understand why you pay the fees. That is why its a resort the varity of restaurant and bar. Also the transportation is amazing and the enviroment of the hotel is awesome. You have the "option" to play golf or use there spa or just relax in there lazy river. However, I enjoy my stay not just because the rooms are really clean and comfortable but the enviorment was just simply amazing. The place is big enough for you to feel secluded from the busy world. In my opinion, that is hard to do when you are in disney.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, GA
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 15, 2013

I'm a big fan of this property and have stayed at the Waldorf next door on many occasions. This was an impromptu trip, and the Waldorf was full, so I decided to stay next door at the Hilton Bonnet Creek. I was not disappointed at all. This is a clean, well run property with friendly staff and great amenities. I want to especially thank the security and lost and found staff. My son left one of his favorite toys in the room, and we didn’t realize this until we had driven about halfway home. We called the hotel, and they immediately made arrangements to have the toy FedEx’ed to our home.

My favorite part of this hotel is the pool / lazy river. A great alternative to the crowded parks on hot, crowded days. You do get a lot of conventions at this hotel, which isn't necessarily a bad thing.

Room Tip: Get the Disney / Golf Course view if possible.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 14, 2013

Overall, I liked this hotel a lot. Great location (near to Disney parks and with free frequent shuttle), great service, extremely clean room with a little bit of decor (not super luxurious but it's generally nice), nice little cafe (Muse) convenient for takeaway (e.g. muffins, yogurt, coffee), good Italian restaurant, nice pool, etc.
However, it was disappointing that when my boyfriend and I arrived at the hotel on the first night, we were informed by 2 front line staff that the hotel was overbooked (there was a huge conference in the hotel) and they had to move us (as well as other guests) to Buena Vista hotel, with first night free and lower rates the rest of our stay. We were shocked to be moved from a rank #5 hotel on Tripadvisor to rank #133 upon arrival. The two staff wouldn't offer any other options, only kept emphasizing "first night free at Buena Vista" despite my insistence that it wasn't about the money..... it was frustrating. Thankfully, after talking to the manager Ms Chu, she made an effort to explore different options, and managed to find us a room in Hilton, otherwise our vacation would have been ruined. We truly appreciated Ms Chu's sincerity to help, and her effort to save our vacation. She managed the situation really well. I just hope that the Hilton management can stop treating its guests this way, moving them last minute to budget hotels in order to accommodate corporate guests which I understand are much higher value. My boyfriend and I both travel extensively for work and this incident made us lose trust in the the Hilton brand name overall. I wish this would never happen to other guests in the future.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 14, 2013 via mobile

the room rate didn't include the resort fee which includes some of things that i did't need, why should i pay for wifi, golf club, and facilities like spa if i don't need them, i would rather stay at days inn next time, the resort fee by the way is 22 plus tax per night.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Orlando
#8 Spa Hotel in Orlando
#8 Green Hotel in Orlando
#16 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
#25 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1001
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando

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