As diamond HH members, we stay at many Hilton properties. This was by far the best experience we have ever had. We were there for the Disney World Marathon, and as others pointed out, the hotel catered to runners, with a welcome "goodie" bag, free transportation to expo and events, food before the race and cheerleaders to send us on our way and welcome us back. It was amazing!
We were there five nights, and we enjoyed our time at the pool and lazy river, especially after the race. You can buy the inner tubes for $5 or $6, which is a good value when you are there for several days. Otherwise, you can see if someone who is checking out will give you their tube(s). We saw that happen quite a bit. They are big to try to take home. The hotel no longer offers rentals.
The hotel service is amazing. This is the main reason for the excellent review. The staff will do whatever they can to ensure you have a perfect stay. I hurt my knee at the end of the marathon and was looking to buy an ace bandage. They did not have any for sale, but an hour or so later, a man from security brought one to our room. This is just one example of the terrific service.
Also, because we were running a marathon, we did not want to spend much time on our feet before the event. After speaking with the concierge, we were able to get an "after 4" discounted ticket from the Disney Store (inside the hotel) and spent an extremely enjoyable evening at Epcot. We took the shuttle over there, walked onto most of the rides, had a lovely dinner in "Mexico" with a front seat view of the fireworks and then grabbed the last shuttle. It was seamless, with no hassle. When you can enjoy Disney without any hassle, that is saying a lot.
I have not seen this mentioned much, but our room (which did overlook the pool and Epcot) was a long way from the elevator. This would not have been a big deal if I hadn't hurt my leg during the marathon, but it is not usual to have a hotel room so far away from the elevator. Having said that, it was extremely quiet by our room, which was at the end of a long hallway. There was no foot traffic going by. But if I were going back to run a long distance event, I would ask for a room a bit closer to the elevator. Also, if you forget something in your room and only have 5-10 minute to catch the shuttle, you won't have time to run back to the room.
I always consult Tripadvisor when I make a reservation, and I often have said I would write a review, but this is the first time I have done so. When a hotel works so hard to get it right, it should be acknowledged. If we run the event again, we'll definitely be back!!!
Some rooms are far from the elevator; may want to check if you have any mobility issues.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.