We stayed here recently for 2 weeks with our son and daughter in law and must say it is a well maintained as well as spotlessly clean hotel. The foyer - that houses the reception, concierge & a bar area is huge! But then, when you think they have numerous conference facilities it can fill up and get rather noisy as there is nothing to absorb the noise. The lifts (elevators) are excellent and the corridors are kept nice and clean/clear.
On arrival at reception they had us all booked in the same room, but this was rectified straight away without problem. There is no assistance given or offered with luggage, so you have to manage this yourself.
On to our room. As we were part of a package deal with Virgin we were not given a choice of room/view. After reading some of the reports on Trip Advisor I can only assume that there are rooms larger than ours was. Having said that, it was more than adequate for our stay. Not a lot of wardrobe space, but plenty of drawer space. The fridge and safe are a bonus. We were on the 16th floor so did have a good view of the countryside, but not of the pool or Disney. Downside was that we were near the Grande Vista Room and that was used a few evenings during our stay as a 'hospitality' room. This made it very noisy, especially when people drifted out onto the floor area by the lifts to chat! We spent the whole holiday dreading the next event. I will say we did not complain to management as it did not start until after the weekend that we arrived (we got there on a Thursday) and so we had unpacked all our luggage and it would have meant repacking etc if they moved us.....we were just hoping it did not happen every night. The Virgin Room is also on this floor and my son was near that, but did not have any problems (This room is excellent for Virgin guests). The tea/coffee/milk provided is very frugal, so we asked for extra every day and this was provided by our housekeeper. Also you are only supplied with 2 polystyrene cups - but about 4 lids?!?! Once again we asked for extra cups.
We don't watch television much on holiday, but do like to keep up with the news. However the picture kept pixulating and freezing, so we didn't get to see much at all.
The bathroom is quite small, but with ample towels which is excellent. It is the first hotel we've stayed in that doesn't supply shower gel. There are 2 different soaps, shampoo, conditioner and mouthwash, but no gel. The soap (and anything else that has been used, albeit even once) is renewed every day! Methinks I would prefer one bar of soap for the sink and some shower gel for use in the shower.
The bed is very, very comfy and so are the pillows. But as comfy as it was, I can't agree that it is the best bed I've ever slept in.
Included in our holiday was breakfast (at $19 per person per day it was good to have this included in our holiday), this is served in the Harvest Bistro. They do a brill job of seating people and waiting on them. Everyone was efficient, from the cheerful people that met you at the door and seated you, to the waiting staff. Greg in particular was a delight. The food at breakfast was good, and so was the selection. We only had one evening meal there as there is not a lot of choice. It would have been nice if they did a weekly menu so you had a different choice the 2nd week, but it stays the same. We didn't eat at La Luce.
We hired a car and included in our package was parking - and at $13 a day this too was a bargain for us. We never had any problems self parking.
The lazy river is a wonderful asset for the hotel, we really enjoyed it. Towels are supplied in the pool area and they come round with frozen grapes! Although we didn't use the rings I would suggest that the grapes are kicked into touch in favour of a 'no charge' for the rings, as $5 per time this must work out expensive for families.
I have to add that I do think that the hire charge for these and the cost of parking should both be absorbed into the cost of the holiday and not an extra.
The hotel is rather out of the way, and although there is a complimentary shuttle bus to all the Disney attractions it is still on a timetable so you have to work around it, so it is best to hire a car. Maybe what they charge for parking covers the cost of the shuttle?
If you want a choice of place to eat then you definitely need transport.
All in all, the hotel is very nice and very good. We weren't there when there were many families as it was after school holidays, but I think from what I've seen that this is definitely more geared to conferences and the guests that attend them, rather than people like us who were there for 2 weeks and families.
The standard is certainly no better or worse than I would expect from a hotel from the Hilton range or a 4/5* star hotel.
Yes the service is good (although one of the guys at the concierge desk was quite 'terse' with us), yes the rooms are clean and well attended, yes the public area's are clean and tidy and the maintenance of the hotel is good. Yes the lazy river is brilliant.
It is expensive (but it is a Hilton hotel so it really is to be expected, so do not be surprised) but no more so than lots of other hotels of the same calibre, somewhat noisy at times, very noisy at others in the main areas and, as stated, on floor 16. Every hotel has noisy areas, but you couldn't get away from the noise for a quiet drink when conference people were staying in the hotel. First and foremost it IS a conference hotel.
Having said all this I would certainly recommend the hotel, and if you've read this and have seen what I consider to be the good and (not so) bad aspects, then you will know what to expect. You may agree with some and disagree with other points, but at least you will have an idea.
And yes, I would definitely go back there - with a car again and on a different floor.
Avoid the 16th floor near the Grande Vista Room if they are using it for hospitality during the even...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.