I was invited to participate in a vacation club presentation originally in Las Vegas for $223.00 for 3 nights and 4 days in a suite with a kitchen, pull out couch, king size bed to accommodate 4 people. Unfortunately, we could not make it out there due to schedule conflicts within the allotted time, so Hilton offered to change the location to Orlando, which was more convenient, as it is driving distance. I confirmed a one bedroom suite. The 6 months leading up to the trip I called a couple times, asked if I needed dishwashing soap or kitchen utensils to cook w/, they said no. It was included in my suite. I requested a top floor. They offered fireworks view for New Years and view of the parks fireworks the close of every night or poolside view. I chose fireworks view. I looked the one bedroom up online, which had a balcony, living room with connecting kitchen, bedroom, and bathroom.
I was horribly disappointed when I walked up to my room New Years weekend and was led into a one bed, one room hotel room w/ a mini fridge and sink. They called it a studio suite. There was no kitchen. There was no balcony. There was no sofa as promised so we had 2 adults and a 7 year old sleep in one bed. They also said they did not have cots at this location. The room was terribly small. The window was 1/3 the size of a normal window. The remaining wall was covered with a floor to ceiling curtain, giving the illusion of a full floor to ceiling window until you tried to push back the curtain. When you walk outside, you see every room w/ a balcony, a wall of windows, and full suite as expected except one column of “studio suites.” Also, the view was NOT a fireworks view, which was on the wrong side of the property. It also was not a view overlooking the pool. My studio suite overlooked a desolate muddy swampy field of grass and undeveloped land. The bathroom was unproportionally large. You could have fit the promised sofa or another bed there. The shower wasn’t large enough to be doorless as designed. The water flooded out onto the floor. As an afterthought, it seems a curtain was hung to unsuccessfully prevent this. The tiny soap dish doesn’t fit more than the tiny bottles provided. Everything you bring has to be set on the floor.
They said the price difference of my Vegas package and my Orlando package varied. I would think the full Vegas suite was more expensive than the studio suite in Orlando. Hilton failed to compensate for the changes. They misled me on numerous occasions and calls leading up to the trip. It definitely made me not want to join the vacation club or ever go back to the Parc Soleil. If you want a quality vacation, you have to pay for it yourself, or be ripped off with illusions.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 21, 2013
Thank you for your feedback concerning your recent stay. I apologize your vacation experience did not live up to your expectations. We offer vacation packages for both studio and one bedroom suites which are based upon availability and should have been confirmed at the time of booking. We value our members and guests and certainly would never mislead anyone. If you would like to discuss this further you may reach me at firstname.lastname@example.org
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.